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(1,097)
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- Faculty Publications (218)
Show Results For
- All HBS Web
(1,097)
- People (2)
- News (435)
- Research (535)
- Events (8)
- Multimedia (25)
- Faculty Publications (218)
- February 2002 (Revised March 2002)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
- 08 Jan 2014
- News
Study: Fight Performance Anxiety by Getting Excited
- January 2014 (Revised January 2017)
- Case
Nivea (A)
By: Karim R. Lakhani, Johann Fuller, Volker Bilgram and Greta Friar
The case describes the efforts of Beiersdorf, a worldwide leader in the cosmetics and skin care industries, to generate and commercialize new R&D through open innovation using external crowds and "netnographic" analysis. Beiersdorf, best known for its consumer brand... View Details
Keywords: Innovation; Innovation Management; Crowdsourcing; Big Data; Innovation Strategy; Innovation and Management; Knowledge Management; Knowledge Sharing; Research and Development; Social and Collaborative Networks; Collaborative Innovation and Invention; Analytics and Data Science; Beauty and Cosmetics Industry; Consumer Products Industry
Lakhani, Karim R., Johann Fuller, Volker Bilgram, and Greta Friar. "Nivea (A)." Harvard Business School Case 614-042, January 2014. (Revised January 2017.)
- 01 Mar 2011
- News
Turning a Profit by Helping the Poor
- 26 Jan 2017
- Working Paper Summaries
Relative Performance Benchmarks: Do Boards Get It Right?
- 2000
- Book
Can Japan Compete?
By: Michael E. Porter, Hirotaka Takeuchi and M. Sakakibara
The result of a major piece of research, this book reveals that there have long been two Japans, the familiar one that was highly competitive, and another Japan, almost invisible, that was highly uncompetitive. The authors unravel this puzzle, and provide a solution... View Details
Porter, Michael E., Hirotaka Takeuchi, and M. Sakakibara. Can Japan Compete? New York: Basic Books, 2000.
- 28 May 2015
- News
The 24/7 Work Culture’s Toll on Families and Gender Equality
- 2000
- Book
Can Japan Compete?
By: Michael E. Porter, Hirotaka Takeuchi and M. Sakakibara
The result of a major piece of research, this book reveals that there have long been two Japans, the familiar one that was highly competitive, and another Japan, almost invisible, that was highly uncompetitive. The authors unravel this puzzle, and provide a solution... View Details
Porter, Michael E., Hirotaka Takeuchi, and M. Sakakibara. Can Japan Compete? Basingstoke: Macmillan Publishing, 2000.
- 24 May 2017
- News
When Finance Is a Character in a Novel
- 01 Jun 2000
- News
The HBS Show Must Go On: "STARt-up WARS" Continues Tradition of Smash Hits
So began the legend of STARt-up WARS Episode One: The Venture Menace, this year's HBS Show, held in early April before capacity crowds in Burden Auditorium. Spoofing the Star Wars films, STARt-up WARS poked... View Details
Keywords: Margie Kelley
- 19 May 2020
- News
How to Have a Fun Conversation Again
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when... View Details
Keywords: Internet and the Web; Perception; Valuation; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction; Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 10 Feb 2015
- News
Why Metrics Get Worse With Scale
- October 2022 (Revised February 2024)
- Case
Masdar City: Aiming for Sustainable and Profitable Real Estate
By: Boris Vallee and Fares Khrais
Masdar City broke ground in 2008 and was conceived by the Abu Dhabi government to be an international beacon of innovation in sustainable energy and real estate. It was also to be a profitable investment for the government. At first glance, the two goals pulled in... View Details
Keywords: Analysis; Business Growth And Maturation; Decisions; Public Sector; Financial Crisis; Construction; Climate Change; Green Technology; Borrowing And Debt; Corporate Finance; Capital; Capital Budgeting; Capital Structure; Cost Of Capital; Equity; REIT; Financial Management; Financial Strategy; Initial Public Offering; Innovation; Growth And Development Strategy; Emerging Markets; Urban Development; Middle East; United Arab Emirates; Sustainable Cities; Green Building; Business and Government Relations; Decision Choices and Conditions; Financing and Loans; Real Estate Industry; Construction Industry; Energy Industry; Green Technology Industry; Abu Dhabi
Vallee, Boris, and Fares Khrais. "Masdar City: Aiming for Sustainable and Profitable Real Estate." Harvard Business School Case 223-036, October 2022. (Revised February 2024.)
- 2000
- Book
Nihon no Kyōsō Senryaku [Can Japan Compete?]
By: Michael E. Porter, Hirotaka Takeuchi and M. Sakakibara
The result of a major piece of research, this book reveals that there have long been two Japans, the familiar one that was highly competitive, and another Japan, almost invisible, that was highly uncompetitive. The authors unravel this puzzle, and provide a solution... View Details
- 13 Jul 2017
- News
Why we are all insurance companies
- 02 Oct 2014
- News