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- All HBS Web
(1,632)
- People (8)
- News (691)
- Research (499)
- Events (1)
- Multimedia (50)
- Faculty Publications (136)
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- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
likely to trust coworkers who had acknowledged their emotions, particularly when the emotions were negative, the findings showed. Ignoring emotions lessens trust: In five subsequent studies, the researchers asked participants to either imagine themselves in a... View Details
Keywords: by Pamela Reynolds
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
As the COVID-19 virus pandemic began to sweep across the world, Doug McMillon and his team at Walmart watched in horror. Suddenly, they realized, tomorrow would be nothing like “business as usual” and everything in the company’s marketing... View Details
Keywords: by Jill Avery and Richard Edelman
- 21 Nov 2019
- Research & Ideas
Do TV Debates Sway Voters?
elections in nine countries, including the US, UK, Germany, and Canada. Among the 172,000 respondents in the study, almost 80 percent had watched a debate. The team compared vote intentions in the pre-election survey to actual votes... View Details
Keywords: by Danielle Kost
- 09 Apr 2024
- Research & Ideas
When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge
For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details
Keywords: by Glen Justice
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
business wisdom as old school, we found ourselves wondering if they were right. For years we had watched new management ideas come and go, passionately embraced one year, abruptly abandoned the next. "What really works?" we... View Details
- 09 Nov 2016
- Op-Ed
6 Lessons from Donald Trump's Winning Marketing Manual
determination and stamina--five speeches a day--and the size of his crowds impressed ordinary voters watching on television much more than Clinton's barrage of paid ads. The pundits questioned whether enthusiasm would convert into votes.... View Details
Keywords: by John A. Quelch
- 23 Nov 2021
- Research & Ideas
The Vinyl Renaissance: Take Those Old Records Off the Shelf
precision plus craft. The more precise one is, if it’s handmade, this demonstrates excellent craftsmanship. But if you compare it to a quartz-battery-powered watch or Apple Watch, it’s 30 times less accurate. So, you have the use with a... View Details
- 17 Aug 2009
- Research & Ideas
Quantifying the Economic Impact of the Internet
brand or product Website (61 percent); paid bills (56 percent); watched a video clip (51 percent); used a price comparison site (50 percent); listened to an audio clip (44 percent ). “Social networks and the easy connections they... View Details
- 23 May 2012
- Research & Ideas
Five Ways to Make Your Company More Innovative
too complex to use? Trialability: Can you try it in small doses? Observability: Can you watch other people use it? All of those things are inherent in the product itself. Rogers's research found that 75 percent of the variance between... View Details
- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
he says. “Fintech lenders that give you these types of unsecured debt are not forced to do something like this.” What consumers can do As for consumers, Di Maggio advises to watch spending carefully, or things can quickly get out of... View Details
- 06 Jul 2011
- Research & Ideas
Are You a Level-Six Leader?
mission. Former Hewlett-Packard CEO Mark Hurd is an excellent example of a level-four leader. Under his watch HP's stock price more than doubled, but he decimated the infrastructure and intellectual seed corn (R&D) of the company to... View Details
Keywords: by Mitch Maidique
- 30 Jul 2007
- Research & Ideas
Repugnant Markets and How They Get That Way
might think it was funny to see small women carried this way; and if you thought it was undignified for dwarfs to be tossed, you might very well, particularly if you watch videos of the champions using the Estonian position, think it was... View Details
Keywords: by Martha Lagace
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
dream come true. But then Amazon's data-driven efficiency met the customer-driven culture at Whole Foods—and the shelves began to empty. How an Order Views Your Company Managers should imagine the customer is watching as their order moves... View Details
- 05 Aug 2013
- Research & Ideas
To Buy Happiness, Purchase an Experience
stuff," explains Norton, an associate professor of marketing at Harvard Business School. "But we have shown in research that stuff isn't good for you. It doesn't make you unhappy, but it doesn't make you happy. But one thing that does make us happy is an experience."... View Details
Keywords: by Carmen Nobel
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
period, they showed us how work was actually done in practice in dozens of plants. Kent and I went to Toyota plants and those of suppliers here in the U.S. and in Japan and directly watched literally hundreds of people in a wide variety... View Details
- 06 Aug 2021
- Book
Steve Jobs and the Rise of the Celebrity CEO
to watch one’s back. Amelio was an able technologist. He held a PhD in physics from Georgia Tech. He had extensive experience in the semiconductor industry and deeper knowledge of technology than Steve. He might have been a successful CEO... View Details
Keywords: by Dina Gerdeman
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
watched over carefully. A strong corporate culture, which coexisted with numerous subcultures, helped turn Unilever's management into the central binding force of the company, preventing it from becoming a "conglomerate" even at... View Details
- 23 May 2023
- Research & Ideas
Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'
that were clear to us,” he said. “We had this charismatic appeal, this raw authenticity, but we didn’t have the cultural or social capital to access those worlds and people weren’t exactly excited about opening the doors for us, for fear of whatever.” Riley, who had... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
for shareholders. However, there is a sense, expressed by John Ippolito, that there is a lack of perception in boards of directors of "what constitutes 'creating value' in the enterprise many boards are too ready to turn over the keys to the incoming CEO—then... View Details
Keywords: by Jim Heskett