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  • 01 Dec 2016
  • News

Alumni Books of 2016

extensive American military action between the U.S.-Mexican and Civil wars. Based on a half-century of research and a wealth of carefully selected new material, itpresents the history of the conflict through the voices of... View Details
  • 01 Jun 2020
  • News

Keeping the Beat

privilege of her education to elevate feminine voices in the music industry. Gandhi has released two albums of her own since graduating from HBS and is working on her third. She is also a public speaker and a 2020 TED Fellow—work that,... View Details
Keywords: Motion Picture and Sound Recording Industries; Information
  • 11 Dec 2017
  • News

Growing from Within

customer service are important. We track closely the voice of the customer. Both hotels and quick service restaurants are also primarily people businesses where having high-performing teams that are engaged and motivated at the store... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • 01 Dec 2022
  • News

December 2022 Alumni and Faculty Books and Podcasts

Connie Baher (MBA 1980) Independently Published Told through the voices of family caregivers and counselors, this guide gives you straight talk and wise words that will help you make your way through the toughest—and possibly most... View Details
  • 01 Sep 2022
  • News

Your Family, Your Work, Your Way

guilty voice in your head, you’ll either start laughing, right? Or you’ll get a little bit indignant and say, well, of course I’m not a terrible mother. I work very hard to be a good mother or father. And that’s exactly the point. So... View Details
  • 01 Jun 2011
  • News

The Best-Laid Plans

MBA 2011) were semifinalists in the 2010 contest with FashionStake, a “community-curated marketplace for independent fashion” that circumvents the traditional department store model by giving consumers a voting voice to determine which... View Details
Keywords: Julia Hanna; contests; Health, Social Assistance; Architectural, Engineering, and Related Services; Professional Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • 09 Dec 2021
  • News

Higher Returns

it. Speak up, right? Make your voice heard on social media, write a letter to the editor, to your congressperson, and support candidates and causes that align with your values as well. So again, every time you spend your money, you're... View Details
  • 28 May 2019
  • News

Alumni and Faculty Books for June 2019

practices, and bad actors can undermine even the most successful platforms. The book concludes with an exploration of platform battles of the future, including voice wars (Alexa vs. Hey Google vs. Siri), ridesharing and autonomous car... View Details
  • 01 Dec 1996
  • News

Starting Up and Starting Over

promote, in word and deed, the salutary effects of entrepreneurship. In keeping with that objective, in October 1945, Professor Sumner H. Slichter, the first HBS-based professor to be named a University Professor, wrote an article for Fortune magazine, a particularly... View Details
  • 01 Feb 1999
  • News

Newman's Own Brand of Charity

job. But Newman voiced some serious concerns about competition from industry giants such as Heinz, Campbell's, and Kraft, along with the skyrocketing price of shelf space in grocery chains. Responding to one student's question about key... View Details
  • 01 Dec 2000
  • News

Core Values Keep Airline Flying High

getting internal systems to work together with other airlines and, culturally, has not adopted e-mail and voice mail as a means of dealing with customers and each other. "We resist nonhuman interfaces," commented John Denison, the... View Details
Keywords: Margie Kelley; Air Transportation; Transportation
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are... View Details
  • 01 Dec 2013
  • News

Curing Health Care

athenahealth "Patients' health information is either on paper and isolated or electronic and isolated," Bush tells the assembled crowd, his voice rising. That this little thing remains so difficult in the Internet age, often because many... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services
  • 25 Apr 2016
  • News

Trail Blazer

get us started. We also reached out to other organizations of all types in the community. We didn’t want only bike enthusiasts. We wanted to give walkers, skateboarders, and people with baby carriages a voice as well,” he says. With so... View Details
Keywords: Jill Radsken; Food and Beverage Stores; Retail Trade; Scenic and Sightseeing Transportation; Transportation
  • 01 Apr 2002
  • News

Back in Business

affected by the attack (see sidebar). "I wanted to fight back in the best way I could." And Mayor Giuliani's successor, Michael R. Bloomberg (MBA '66), voiced the sentiments of many city residents when he said in his January State of the... View Details
Keywords: 9/11; NYC; New York City; Government
  • 01 Apr 2002
  • News

"Rising to the Challenge" Program Addresses Post-9/11 Issues

States with other parts of the world and the voice we have as NGOs," she said. "I felt I had to speak out on behalf of the Afghan people." "Communication really became the name of the game," agreed Peter Bell, president and CEO of CARE... View Details
Keywords: War on Terror; Ronald Levy; Health, Social Assistance
  • 14 Mar 2019
  • News

The Merchant of Osaka

she was listening above all to the voices of patients—and her data. In time it worked. Instead of a liability, sharing medical records with patients proved to be an asset. Patients often file suit when doctors try to hide something, Oishi... View Details
Keywords: Health, Social Assistance
  • 01 Dec 2020
  • News

The Fine Print: Alumni Recommend Their Best Reads

front: Bob Moesta’s Demand-Side Sales 101. On the personal development side: Dan Harris’s 10% Happier: How I Tamed the Voice in My Head, Reduced Stress Without Losing My Edge, and Found Self-Help That Actually Works—A True Story. And in... View Details
  • 01 Mar 2014
  • News

Case Study: Gazelle's New Predators

other players will not be known for that part of their business and so their customers' voices will not be heard as loudly relative to what Gazelle can generate." —Armando Requejo (MBA 2005) "How about differentiating Gazelle by focusing... View Details
Keywords: ecommerce; Kathy Korman Frey; Telecommunications; Information; News, Library, Internet, and Other Services; Information; Retail Trade
  • 01 Apr 2002
  • News

Pamela Thomas Graham

strikingly different than it was five years - or even one year - ago. "During the '90s, CNBC was the voice of the bull market," she observes. "When I took the reins here in July, we were in a much different environment, and September 11... View Details
Keywords: Amusement, Gambling, and Recreation Industries; Arts, Entertainment
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