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- All HBS Web (711)
- Faculty Publications (227)
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- 31 Jul 2019
- Research & Ideas
Distressed Employees? Try Resilience Training
of stress. People were also asked whether they agreed with statements like “I feel burned out from work.” Based on these answers, the research team assigned participants different resilience scores. The results The first group of workers... View Details
- 23 Jun 2015
- First Look
First Look: June 23, 2015
Publications Forthcoming National Bureau of Economic Research Innovation Policy and the Economy, Volume 16 By: Lerner, Josh, and Scott Stern Abstract—No abstract available. Publisher's link: http://papers.nber.org/books/lern15-1 2015... View Details
Keywords: Sean Silverthorne
- December 2016
- Article
Selective Regulator Decoupling and Organizations' Strategic Responses
By: Jonas Heese, Ranjani Krishnan and Frank Moers
Organizations often respond to institutional pressures by symbolically adopting policies and procedures but decoupling them from actual practice. Literature has examined why organizations decouple from regulatory pressures. In this study, we argue that decoupling... View Details
Keywords: Regulator Leniency; Beneficence; Mispricing; Upcoding; Nonprofit Organizations; Health Care and Treatment; Revenue; Health Industry
Heese, Jonas, Ranjani Krishnan, and Frank Moers. "Selective Regulator Decoupling and Organizations' Strategic Responses." Academy of Management Journal 59, no. 6 (December 2016). (Selected for Best Paper Proceedings of the 2015 Academy of Management Annual Meeting. Winner of the Healthcare Management Division of the Academy of Management 2015 Best Paper Award.)
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
restaurateurs looked to their business interruption insurers for relief. Some were dismayed to find that they had purchased policies with virus exclusions, leaving them uncovered for any losses due to the pandemic. Others, including... View Details
- 27 May 2015
- Research & Ideas
Build 'Scaffolds' to Improve Performance of Temporary Teams
Policy (Management) doctoral program at HBS. (Edmondson chaired her dissertation committee.) Prior to the redesign, the hospital used ad hoc groupings in the emergency department—any available nurse would triage a patient, then return the... View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
but they must also think about how to manage the entire firm's portfolio. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=809072 Necessity and Invention: Monetary Policy Innovation and the Subprime... View Details
Keywords: Martha Lagace
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
insights and practices as pandemic recovery plans are developed. Consider these five elements of organizational decision-making: information gathering; strategy; combining long-term thinking with short-term actions; clear communication internally and externally; and a... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- Article
Value of New Performance Information in Healthcare: Evidence from Japan
By: Susanna Gallani, Takehisa Kajiwara and Ranjani Krishnan
Mandatory measurement and disclosure of outcome measures are commonly used policy tools in
healthcare. The effectiveness of such disclosures relies on the extent to which the new information produced by the mandatory system is internalized by the healthcare... View Details
Keywords: Value Of Information; Feedback; Patient Satisfaction; Healthcare; Health Care and Treatment; Satisfaction; Information; Measurement and Metrics; Performance Improvement
Gallani, Susanna, Takehisa Kajiwara, and Ranjani Krishnan. "Value of New Performance Information in Healthcare: Evidence from Japan." International Journal of Health Economics and Management 20, no. 4 (December 2020): 319–357.
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
assigned to one of 70 16-person networks, some of which were more interconnected—or "clustered," in academic parlance—in terms of who could share information with whom during the game. "In the most-clustered conditions,... View Details
- 17 Dec 2007
- Research & Ideas
The Rise of Medical Tourism
India [see article], treats indigent people from neighboring countries—Pakistan, Bangladesh, Burma—who suffer from heart disease and can't afford surgery. Treatment for them is free. The hospital is able to provide it because surgical... View Details
- 2013
- Working Paper
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
Senot, Claire, Aravind Chandrasekaran, Peter T. Ward, and Anita L. Tucker. "The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance." Harvard Business School Working Paper, No. 14-024, September 2013.
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
Administration at Harvard Business School and a Faculty Research Associate at the National Bureau of Economic Research. Faia is a professor at Goethe University Frankfurt and a Research Fellow at the Center for Economic and Policy... View Details
Keywords: by Sean Silverthorne
- 2009
- Book
Designing Care: Aligning the Nature and Management of Health Care
By: Richard Bohmer
Today's health-care providers face growing criticism - from policy makers and patients alike. As costs continue to spiral upward and concerns about quality of care escalate, the debate has focused on how to finance health care. Yet funding solutions can't... View Details
Keywords: Cost Management; Health Care and Treatment; Service Delivery; Business Processes; Organizational Culture
Bohmer, Richard. Designing Care: Aligning the Nature and Management of Health Care. Harvard Business Press, 2009.
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
2018 Innovation Policy and the Economy The Orphan Drug Act at 35: Observations and an Outlook for the Twenty-First Century By: Bagley, Nicholas, Benjamin Berger, Amitabh Chandra, Craig Garthwaite, and Ariel Dora Stern Abstract—On the 35th... View Details
Keywords: Dina Gerdeman
- 02 Jun 2021
- Research & Ideas
A Rare Find in Health Care: A Simple Solution to Racial Inequity
specialists, pulmonary and critical care doctors, and virologists, probably had a much better sense of what treatments to use and when relative to smaller hospitals that are close by.” By directing Black patients to hospitals that provide... View Details
- 17 Nov 2016
- Op-Ed
What's Behind the Unexpected Trump Support from Women
percent voted for him—the lowest percentage of all groups--reflecting, perhaps, their concern about the treatment of blacks in the criminal justice system as well as their recognition of Clinton’s stronger support of minorities and her... View Details
Keywords: by Laura Morgan Roberts and Robin Ely
- 02 Nov 2021
- Research & Ideas
Why COVID-19 Probably Killed More People Than We Realize
underreporting, the researchers speculated that countries with more stringent mitigation policies, such as those requiring masks and social distancing, would see higher rates of underreporting. “More stringent policies might put public... View Details
Keywords: by Michael Blanding
- 2013
- Working Paper
International Health Economics
By: Mark Egan and Tomas J. Philipson
Perhaps because health care is a local service sector, health economists have paid little attention to international linkages between domestic health care economies. However, the growth in domestic health care sectors is often attributed to medical innovations whose... View Details
Egan, Mark, and Tomas J. Philipson. "International Health Economics." NBER Working Paper Series, No. 19280, August 2013.
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
systems. If possible, it is advisable to assign an IT team member to the new employee, someone who will be responsible for ensuring they have quick, seamless access to all the resources they need as soon as they start (for example, by... View Details
Keywords: by Boris Groysberg
- Research Summary
Sustainability and Integrated Reporting
A sustainable strategy for a company is one that enables it to create value for shareholders over the long term while contributing to a sustainable society. In doing so, it must balance the needs of different types of providers of financial capital (e.g.,... View Details