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  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

Over the past two decades, entire industries have been disrupted by Internet competitors who "unbundled" their content and delivered it to consumers in new ways. Newspapers lost out to Google and Craigslist, record companies to iTunes and... View Details
Keywords: by Michael Blanding
  • 10 Feb 2015
  • First Look

First Look: February 10

the magnitude of their effects and broadening the circumstances in which they arise. We discuss applications to payment card systems, travel reservation systems, rebate services, and various other intermediaries. Download working paper: View Details
Keywords: Sean Silverthorne
  • 04 Dec 2000
  • What Do You Think?

Have We Overdone Deregulation and Privatization?

Summing Up Let's hear it for deregulation, at least its long-term effects. It's well worth the short-term disruptions and consumer confusion. That's the near-unanimous judgement of those of you responding to my recent piece on the subject. Among the benefits cited for... View Details
Keywords: by James Heskett
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

"truth in giving" policies are highly responsive to recipient heterogeneity and biased against more generous giving. Traveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani... View Details
Keywords: Sean Silverthorne
  • 16 May 2016
  • HBS Case

Food Safety Economics: The Cost of a Sick Customer

Harvard business and public health students called Consumers, Corporations and Public Health, says food safety is more challenging than ever for three reasons: The globalization of the food business: Food products and ingredients travel... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 24 Sep 2007
  • Research & Ideas

The FDA: What Will the Next 100 Years Bring?

and food ingredients overseas. For example, Chinese firms are eager to get FDA certification, but this involves extensive travel for agency inspectors. Q: How can the FDA keep pace with the dizzying pace of technology advancement taking... View Details
Keywords: by Sean Silverthorne; Biotechnology; Consumer Products; Food & Beverage; Health
  • 20 Mar 2005
  • Research & Ideas

Lessons of Successful Entrepreneurs

industries that are going through a sea change. He recalled how a two-dollar ATM fee he once paid at an airport spurred him to start his own ATM network featuring out-of-town banks. Other ventures he helped create were a credit card... View Details
Keywords: by Sean Silverthorne
  • January 2024 (Revised February 2024)
  • Course Overview Note

Managing Customers for Growth: Course Overview for Students

By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry
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  • 20 Mar 2012
  • First Look

First Look: March 20

industries. We illustrate our model with examples from the field of consumer sporting goods. The significance of user entrepreneurship and the implications of our model for theories of innovation, entrepreneurship, and industry emergence... View Details
Keywords: Sean Silverthorne
  • 30 Jan 2018
  • First Look

January 30, 2018

flash sales industry was created using this idea as a cornerstone of its business strategy. In this paper, we identify and investigate a new reason why frequent assortment rotations can be valuable to a retailer, particularly for products... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

When most people think of innovation, they envision developed-world companies such as the U.S.A.'s IBM, Japan's Sony, South Korea's Samsung, Finland's Nokia, or Switzerland's Novartis, technology leaders that have stayed at the cutting edge of dynamic View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 12 Nov 2018
  • Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

But technology has changed all that. “These always-on technologies mean that we’re always in constant interaction with others. We wanted to see if that is a good thing.” They spent a year compiling data from 600 small groups, running multiple sessions of the View Details
Keywords: by Roberta Holland
  • 27 Feb 2007
  • First Look

First Look: February 27, 2007

Cases & Course MaterialsDesign: More Than a Cool Chair Harvard Business School Note 607-026 This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions... View Details
Keywords: Martha Lagace
  • 08 Nov 2024
  • Op-Ed

How Private Investors Can Help Solve Africa's Climate Crisis

buses can travel in dedicated high-speed lanes, making the trip much quicker than driving when the roads are congested. The system is not just relegating those who can’t afford cars to buses. More significantly, this is an all-electric... View Details
Keywords: by John Macomber; Green Technology; Energy
  • February 2014 (Revised August 2014)
  • Case

The Michelin Restaurant Guide: Charting a New Course

By: Mukti Khaire, Elena Corsi and Jerome Lenhardt
Created in 1900 by the tire manufacturer Michelin, the Michelin Restaurant Guide was widely considered the international benchmark of food rating, and, by 2013, boasted paper editions in 23 countries, and had recently expanded to the United States and Asia. Paper sales... View Details
Keywords: Restaurant; Corporate Entrepreneurship; Business Model; Food; Brands and Branding; Media; Culture; Expansion; Corporate Strategy; Value Creation; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Europe; United States; Japan; China
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  • 17 Jan 2017
  • Research & Ideas

Can China Maintain Its Economic Power?

economic growth.” Blagg: What were your first impressions of China in the late 1970s? McFarlan: We were seeing a country that had missed the industrial revolution that happened in many other countries in the nineteenth century, and then... View Details
Keywords: by Deborah Blagg
  • 24 Sep 2001
  • Research & Ideas

Why the Internet Doesn’t Change Everything

scream of a brave new world and traveling salesmen hawking IPOs instead of snake oil. (The connection, of course, may not be that distant.) As on any good frontier, there are not a lot of rules or marshals in town, so justice is rough and... View Details
Keywords: by Debora L. Spar
  • 04 Sep 2001
  • Lessons from the Classroom

Getting Back on Course

Breaking The Hardest Stereotypes Is the work world ready to accept returning MBAs who want challenge in tandem with flexibility? Hart admits that not many firms have successfully developed such arrangements yet, though some industries and... View Details
Keywords: by Martha Lagace
  • 28 May 2008
  • First Look

First Look: May 28, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=208071 Fortis Healthcare (A) Harvard Business School Case 308-030 Should the Indian hospital chain enter the medical travel market or should it focus on expansion in the... View Details
Keywords: Martha Lagace
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

case:https://hbsp.harvard.edu/product/516005-PDF-ENG Harvard Business School Case 218-107 The TARP Bailouts: Saving the Banking and Automotive Industries Comparison of the U.S. Government response, using the $700 billion TARP fund, to... View Details
Keywords: Dina Gerdeman

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