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Show Results For
- All HBS Web
(387)
- News (54)
- Research (297)
- Events (1)
- Multimedia (2)
- Faculty Publications (57)
- 30 Jul 2014
- Lessons from the Classroom
Teaching The Deal
which ones are ultimately most effective. Even a smile is a good negotiating tool.Photo: iStockPhoto One common takeaway: People's perceptions of their negotiation strengths and weaknesses are not always on target. "People come into... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction forms the basis of a consumer's... View Details
- 28 Jun 2021
- Blog Post
Launching a Career in the COVID Economy? Here Are 5 Tips.
Volunteer for work: New projects are opportunities to show your competence and your commitment. But be careful not to over-commit. Volunteer only if you have the time to follow through. 5. Claim an unoccupied lane to shine Most... View Details
- 11 Sep 2012
- First Look
First Look: September 11
Churchill and Judah Folkman-and telling the stories of how they came to power and how they made the most important decisions of their lives, Indispensable reveals how, when, and where a single individual in the right place at the right View Details
Keywords: Sean Silverthorne
- 17 Feb 2021
- Research & Ideas
Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring
or any other competitive or aggressive physical activity. This aligns with the fact that half of the sample considered daily meditation or prayer a crucial grounding element of their self-care. Connecting socially, safely. Nearly all CEOs mentioned that spending View Details
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
compensation committee that meets perhaps 10 times a year, and what is the likelihood they'll get it right? We say we should pay for performance, but how? What do you think? Original Article Pay for performance sounds right. It aligns... View Details
Keywords: by James Heskett
- 16 Jun 2023
- Blog Post
Improve Decision-Making in Hiring: Common Pitfalls and How to Avoid Them
time and resources into this important work. Review Job Descriptions Job descriptions have always been an important element of the hiring process. They serve as a marketing tool to attract candidates and the language used can... View Details
Keywords: All Industries
- 13 Jul 2020
- News
The First Five Years: Meaghan Fitzgerald (MBA 2016)
Player One. And recently it’s felt like the right time in terms of technological advancements, accessibility, and investment for a field like VR to really start taking off and I wanted to be there when it did.” What promise do you think... View Details
- 01 Mar 2011
- News
The Rankings Game
Prospective students made the rankings cash machines for the publishers, and for better or worse, the rankings came to dominate would-be students’ perceptions of business schools. As the media rankings gained popularity, criticism of... View Details
- 14 Nov 2012
- Research & Ideas
New Agenda for Corporate Accountability Reporting
business is to increase its profits," outlined in a New York Times Magazine article in 1970, many advocates of current practice question whether it's even proper to venture outside the price system. This is the widespread View Details
- Web
A Rewarding Work Life - Edwin H. Land & Polaroid | Harvard Business School
recognized." 33 A dreamer and inventor himself, Land realized researchers needed time to solve problems in an environment without distractions: "I think the important and nearly impossible projects such as we set for our goal require... View Details
- 20 Jul 2016
- Research & Ideas
Airplane Design Brings Out the Class Warfare in Us All
different sections for the duration of a flight. The chances passengers will become unruly were 3.84 times higher when they experienced “physical inequality” by the mere presence of a first-class cabin compared with planes that didn’t... View Details
- 10 Apr 2012
- First Look
First Look: April 10
revealing but also because it came at a time of intense personal reflection: Christensen had just overcome the same type of cancer that had taken his father's life. As Christensen struggled with the disease, the question "How do you... View Details
Keywords: Carmen Nobel
- 05 Sep 2017
- News
Living the Quantitative Life
got older, he turned that hunt inward, started using a simple spreadsheet to manually track his behavior, keeping tabs on the amount of time spent exercising, sleeping, commuting, gradually expanding into include everything from his car's... View Details
- 25 Apr 2014
- News
Investing in Innovation
alumni Inform, identify, and engage the next generation of HBS leaders Strengthen the perception of HBS and business in the world Engage with and support the University in new and mutually beneficial ways Raise funds for current... View Details
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
incorporating some aspects of the open source development model, or else be ready to exit. In fact, the model suggests ways in which the likelihood of OSS winning out can be minimized (see below). If, to the contrary, OSS turns out not to be a threat to the traditional... View Details
- 09 Aug 2016
- First Look
August 9, 2016
forthcoming Organizational Behavior and Human Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing... View Details
Keywords: Sean Silverthorne
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
investors and he’s the “flag,” the name. Given that case, that would inform a world view that has a high sensitivity to perceptions in what we call in real estate “the real economy.” Are the rooms full, and in which locations? Hotel... View Details
Keywords: by Christina Pazzanese
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
catch-22 situation for supporters. Antidotes were offered to offset the negative perceptions that have arisen from some efforts to deregulate industry. First, consultant Rebecca Lula suggested that a more balanced approach to deregulation... View Details
Keywords: by James Heskett
- 28 May 2013
- First Look
First Look: May 28
change the structure, processes, and behavior of an organization while at the same time developing commitment that ensures execution. SFP is also a research method. By applying SFP iteratively to new and challenging situations,... View Details
Keywords: Sean Silverthorne