Tertiary Education System - Publications - Faculty & Research

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

changing the tax laws to render tax-free those capital gains earned on stock held for ten years or more. Shann Turnbull suggested the need for education in “new organizational forms” such as “Network Governance” that are currently “mostly... View Details

Keywords: by James Heskett

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

focus, setup minimization, etc. The products and services characteristic of our modern economy are far too complex for any one person to understand how they work. It is cognitively overwhelming. Therefore, organizations must have some mechanism for decomposing the... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

can be rich in resources, providing both financial backing and mentoring, the authors say. “If you are in a society that has relatively few safety nets, both financial and other types of safety nets, then doing it within the construct of a family support View Details

Keywords: by Sean Silverthorne

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

brought along by the pandemic have ushered in changes to the informal customs around who gets tips and how much, according to Jill Avery, senior lecturer of business administration and the Christensen Distinguished Management Educator at... View Details

Keywords: by Anna Lamb, Harvard Gazette

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details

Keywords: by Ashish Nanda

2019
Working Paper

Thinking Outside the Box (12): The Benefits of Increased Transparency in Employer-Sponsored Health Insurance for the 180 Million Insured

By: Regina E. Herzlinger and Barak D. Richman

Economists have long noted that the tax exclusion of employer-sponsored insurance (ESI) caused workers to purchase health plans that differ in price and other characteristics from those they would otherwise choose for themselves. We explore the short-term and long-term... View Details

Keywords: After-tax Income; Consumer-driven Health Care; Health Care Costs; Health Insurance; Income Inequality; Tax Policy; Health Care and Treatment; Cost; Insurance; Income; Equality and Inequality; Taxation; Policy; United States

Citation

Read Now

21 Nov 2023
Cold Call Podcast

Cold Call: Building a More Equitable Culture at Delta Air Lines

Keywords: Re: Linda A. Hill; Air Transportation

19 May 2021
Op-Ed

Why America Needs a Better Bridge Between School and Career

reflect persistent disparities based on race, gender, age, and educational attainment. Coming out of the crisis, providing more workers with pathways to economic stability will depend in large part on forging stronger connections between... View Details

Keywords: by Joseph B. Fuller and Rachel Lipson

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

with technology take longer, they're harder to follow. I'm involved, in addition to running Merck, I co-chair the commission in New Jersey about re-opening the state. Corporate America is asking what it needs to do about racial inequality. And we are working on a lot... View Details

Keywords: by Staff; Pharmaceutical

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

effort to educate its employees about the benefits of an outside-in perspective (it even launched a "customer- centricity university" for employees) and, second, a monumental effort to mobilize action. From building... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

at happy hour by employees at the bar around the corner from the office—can go a long way toward informally educating employees on how the company really works. Managers can help institutionalize this kind of learning in a number of ways.... View Details

Keywords: by Michael Blanding; Health

16 Mar 2010
First Look

First Look: March 16

had full access to corporate archives and executives and provides us with a unique insight into the workings and strategies of one of the world's oldest and largest multinationals. Capitalism: Its Origins and Evolution As a System of... View Details

Keywords: Martha Lagace

25 Oct 2011
First Look

First Look: October 25

specific assumptions about fairness principles or priority criteria, our method offers the designer the flexibility to select his desired criteria and fairness constraints from a broad class of allowable constraints. The method then designs a point View Details

Keywords: Sean Silverthorne

30 Mar 2003
Research & Ideas

The Future of IT Consulting

communicating with warehouse computers, which in turn directly communicate with manufacturer computers, and, again in the chain, manufacturers' computers directly communicate with their supplier computers. In addition, computer-to-computer communications can track... View Details

Keywords: by Sarah Jane Johnston; Consulting

25 Aug 2015
First Look

First Look Tuesday

increase in revenue for established schools whereas invitations to prestigious postseason bowl games play a big part for less-established schools. Furthermore, we find that student population and education quality dissipate the effect of... View Details

31 Jan 2023
Research & Ideas

It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’

Businesses seeking highly educated talent would do well to appeal to college graduates’ desire to “change the world.” And in doing so, they might change the world a little, too—by offering jobs that come with the unintended effect of... View Details

Keywords: by Rachel Layne

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

well in some aspects of the job but not in others. Avoid creating a system that plays favorites or denies people the opportunity to improve. Tie rewards clearly to performance. Ideally, this should be done at both the individual and group... View Details

Keywords: by Boris Groysberg and Robin Abrahams

22 May 2012
First Look

First Look: May 22

causes leading to the Mexican crisis of 1994-1995 (known as "The Tequila Crisis"), and its short- and long-term consequences. It argues that excessive enthusiasm on the part of foreign investors, not based on Mexico's fundamentals, and weak regulation of the... View Details

Keywords: Sean Silverthorne

September 2020 (Revised September 2021)
Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details