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- All HBS Web (575)
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- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
industry's rich array of data made it a prime subject for such a study. "Banks maintain customer data at a very fine grade level, and the government captures competitive... View Details
Keywords: by Julia Hanna
- 25 Feb 2015
- Lessons from the Classroom
Scholars and Students Unpack the Digital Business Revolution
it, students get a hands-on sense of what is unique about digital economics and business models, from new businesses like 3-D printing to "classics" like Facebook. They also do a deep dive into data analytics. "There are... View Details
- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
No-action letters could be helpful tools, as they would allow regulators to assure lenders that new products, or partnerships, are legal and that no enforcement action will be needed. 4. Shine a light on bad actors with better data on... View Details
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
But technology has changed all that. “These always-on technologies mean that we’re always in constant interaction with others. We wanted to see if that is a good thing.” They spent a year compiling data from 600 small groups, running... View Details
Keywords: by Roberta Holland
- 11 Mar 2008
- First Look
First Look: March 11, 2008
Working PapersTesting Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Authors:Dennis Campbell, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan Abstract We analyze balanced scorecard data... View Details
Keywords: Martha Lagace
- 09 Sep 2013
- Lessons from the Classroom
Teaching Climate Change to Skeptics
A few years ago, Joseph B. Lassiter traveled to San Francisco, Houston, and New York to hold discussions with Harvard alumni on the topic of business and the environment. Each time, he surveyed the audience about the touchy subject of climate change and how society... View Details
Keywords: by Carmen Nobel
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
phenomenon in a series of six experiments, testing whether it is possible to write one in such a way to make a customer feel more safe rather than less safe. In one experiment, for example, they presented online participants with the opportunity to buy a pair of... View Details
- 13 Feb 2013
- Research & Ideas
5 Weight Loss Tips From Behavioral Economists
the data showed that customers tended to order a higher percentage of "should" items (like leafy greens) and a lower percentage of "want" items (like candy bars) the further in advance they placed an order. For a detailed account of the... View Details
Keywords: by Carmen Nobel
- 20 Feb 2007
- First Look
First Look: February 20, 2007
(forthcoming) Abstract Abarbanell and Lehavy (2006) examine the effect of distributional properties of earnings and forecast data used by researchers who investigate 'Street' earnings. They perform a large number of analyses, and... View Details
Keywords: Martha Lagace
- 13 Jan 2015
- First Look
First Look: January 13
invention and innovation. We then describe how these factors are frequently measured in the data and some resulting empirical regularities. Innovative activity tends to be more concentrated than industrial activity, and we discuss... View Details
Keywords: Sean Silverthorne
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
patented method of doing this, called the Zaltman Metaphor Elicitation Technique (ZMET), centers on having interview subjects select images that best reflect their state of mind concerning the item in question. The images consumers select... View Details
- 03 Jan 2017
- Research & Ideas
5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)
it a week in advance rather than a day in advance of delivery. Indeed, the data showed that customers tended to order a higher percentage of healthy items (like leafy greens) and a lower percentage of unhealthy items (like candy bars) the... View Details
Keywords: by Carmen Nobel
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
fulfillment that uses centralized inventory management. We ask whether, and if so, how, showrooms benefit the two most basic retail objectives: demand generation and operational efficiency. Using quasi-experimental data on showroom... View Details
Keywords: Sean Silverthorne
- 02 Feb 2004
- Research & Ideas
Mapping Your Corporate Strategy
person to be the steward or organizer of the strategy map. This person ensures that data are continually fed into the map and Balanced Scorecard to keep them refreshed, organizes the monthly report distribution—usually electronically—and... View Details
Keywords: by Martha Lagace
- 20 Jun 2012
- Lessons from the Classroom
Teaching Leadership: What We Know
increasingly important but daunting challenge. The teaching of any subject is many-sided. However, discharging the responsibilities of a university educator is particularly complex. Teaching is only one of many activities expected of a... View Details
- 05 Aug 2024
- Research & Ideas
Watching for the Next Economic Downturn? Follow Corporate Debt
What really fuels a boom-and-bust cycle in the modern global economy? It’s not always household debt, says a new paper that parses in-depth data across 115 countries. Instead, rising corporate debt may flash the clearest warning that a... View Details
Keywords: by Rachel Layne
- 22 Jun 2010
- First Look
First Look: June 22
everywhere. That's a remarkable situation, a sea change from Google's late entry in 1998, and a subject of substantial concern for the users, advertisers, and publishers who depend on Google for information, leads, and advertising... View Details
Keywords: Martha Lagace
- 14 Feb 2017
- First Look
First Look at New Research: February 14
persistence of behavior modifications between subjects rewarded with a monetary award with subjects that are exposed uniquely to peer pressure. Using hand hygiene performance View Details
Keywords: Sean Silverthorne
- 15 Dec 2015
- First Look
December 15, 2015
his coauthors, correct some of the misinformation, describe how the thinking on the subject has evolved, and discuss the utility of the theory. They start by clarifying what classic disruption entails—a small enterprise targeting... View Details
Keywords: Carmen Nobel
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
doing something—usually donating money—to set it in motion. “My results suggest the more you treat the uninsured and the more you provide medical education the less likely you will be subject to these enforcement actions” But what if... View Details
Keywords: by Michael Blanding