Step Processes - Publications - Faculty & Research

10 Apr 2014
Research & Ideas

John Kotter’s Plan to Accelerate Your Business

and agility in their processes. Accelerate takes those steps and "turbocharges them," he says. Under a dual operating system, all processes and activities that involve what a company already knows how to do... View Details

Keywords: by Kim Girard

04 Sep 2018
First Look

New Research and Ideas, September 4, 2018

an electronic version of a patient questionnaire that had been designed and vetted by a group of subspecialty experts. We integrated that survey into our EHR. To assess the effects of our new EHR system and the new process flow for... View Details

Keywords: Dina Gerdeman

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms and processes by... View Details

Keywords: by David Stauffer

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

interconnections across the organization. The second is transitioning from the role of a doer to the role of managing through other people—and that's a big change. "As a new GM, you will be one step away from the customers or one... View Details

Keywords: by Martha Lagace

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

pandemic) that challenge traditional economic theory centered on the so-called Phillips curve. It’s a simple economic model named after the economist who explored the positive relationship between low unemployment and higher wage rates. It was a short View Details

Keywords: by James Heskett

Research Summary

Overview

By: Vincent Pons

Professor Pons studies questions in political economy and development with the goal of understanding how democratic systems function, and how they can be improved.

He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

26 Mar 2006
Research & Ideas

The Office of Strategy Management

causes of this disconnect between strategy and performance. We have learned that most organizations do not have a strategy execution process. Many have strategic plans, but no coherent approach to manage the execution of those plans. Consequently, many key management... View Details

Keywords: by Martha Lagace

04 Dec 2019
Book

Creating the Experimentation Organization

a process of five steps by which companies can effectively scale experimentation, using an alphabetical mnemonic: Awareness, Belief, Commitment, Diffusion, Embeddedness. The five stages of creating an... View Details

Keywords: by Michael Blanding

15 Dec 2003
Research & Ideas

The New Global Business Manager

by those three views at the table, and create the process for its debate and resolution. The role of top management is to create channels of engagement and the forums for interaction to facilitate that process, and to put a thumb on the... View Details

Keywords: by Cynthia Churchwell

15 Mar 2022
Research & Ideas

This Workplace Certification Made Already Safe Companies Even Safer

New research finds that companies that took steps to meet an international safety standard further improved their working conditions after adoption, logging 20 percent fewer cases of illness and injury than non-certified firms. The... View Details

Keywords: by Rachel Layne

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

supply chain problem space to include, among other things, the assignment of roles and decision rights among the coordinating partners, the selection of partners, the design of incentives, and the design of processes to monitor... View Details

Keywords: by Sarah Jane Johnston

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

capital to the best ideas, weeding out the bad ones. Investors have the challenge of sorting through the overwhelming number of ideas to discern the good ones, a process compared to finding a needle in a haystack. They often lack the... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

rate as must-do's entirely on your own, Andrus says. "After I go through this process myself, I go see my boss to make sure I'm aligned with him and with his stakeholders. You have to learn to be open and to listen to how your boss... View Details

Keywords: by Paul Michelman

17 Aug 2021
Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

as the gold standard, he says. After all, humans often drive unsafely: They may drive a little over the speed limit, fail to come to a complete stop at a stop sign, or speed through a crosswalk instead of stopping when a pedestrian is just starting to View Details

Keywords: by Michael Blanding; Auto

21 Nov 2015
HBS Case

HBS Cases: Stella McCartney Combines High Fashion with Environmental Values

were multiple dimensions as I read the case. You mentioned it’s part of a new course. Explain a little bit your thought process about how this would help you achieve what you were trying to in the course. A: Sustainability is a very... View Details

Keywords: by Brian Kenny; Fashion

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

following the steps a customer takes to select, buy, and consume a product or service. You call these situations “decoupling.” Could you give an example? Teixeira: A great example of decoupling is an insurance startup called Trov. It’s an... View Details

Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

practice. “We propose to step back and ask how we can best integrate machine learning to solve previously untenable marketing problems facing real companies?” Combining man and machine A product of the 11th Triennial Invitational Choice... View Details

Keywords: by Kristen Senz

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

achieving the complete elimination of all waste in pursuit of the most efficient methods.” The system is based on two principles: automation with a human touch, and each process producing only what is needed for the next View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

Publications