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- Faculty Publications (117)
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- All HBS Web (445)
- Faculty Publications (117)
- April 1995 (Revised August 1995)
- Case
Empire Blue Cross and Blue Shield (A)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Mounting financial losses and increasing public scrutiny present many challenges to the board of directors of a large nonprofit health insurer. This case series presents chronologically the increasing problems of the company. View Details
Keywords: Governing and Advisory Boards; Corporate Governance; Financial Condition; Organizational Culture; Problems and Challenges; Nonprofit Organizations; Insurance Industry
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (A)." Harvard Business School Case 195-216, April 1995. (Revised August 1995.)
- 01 Mar 2005
- News
Better Care at Lower Cost
necessary, most patients are in and out in fifteen minutes, and services are covered by most health insurance plans. The clinics are what Christensen calls a “disruptive delivery mechanism.” Medical technology now makes it possible for... View Details
- 01 Feb 2001
- News
The Doctor Is In
ramifications that need to be dealt with as public policy. As for the notion that private-sector efficiency automatically reduces costs, consider that most private health insurance companies spend 10 to 30 percent on administrative... View Details
- 02 Sep 2002
- What Do You Think?
What Can Business Schools Do to Avoid Bad Apples?
in business in any event, were socialized in corporate ethics courses with the rest of the world's best and brightest?" Others objected to the assumption that teaching values to adults is difficult at best and impossible at worst.... View Details
Keywords: by James Heskett
- 11 Aug 2014
- HBS Case
The Business of Behavioral Economics
health insurance company, social norming can cut both ways. In the project, the company set up an intervention to increase participation in using "walk stations" that allow employees to exercise on a... View Details
- Web
Krisha Patel | MBA
Krisha Patel Chemical & Physical Biology / Computer Science Dunster 2025 Cohort 6 Innovation and technology are true architects of change, especially when used to develop solutions that are user-centric, socially responsible and... View Details
- 01 Mar 2013
- News
Opening the Door
beginnings of the genomic research industry and all the companies that grew —and are still growing —from that. It was also the time when the concept of diagnostic related groups DRGs was introduced. DRGs essentially redefined health-care services as products that could... View Details
- 15 May 2013
- Research & Ideas
From McRibs to Maseratis: The Power of Scarcity Marketing
Canadian culture, all Canadian measurements are in hockey rink units, or HRUs.) Social media activity was intense, and consumers even organized Double Down "Bro Downs" where men competed to see who could guzzle the most Double... View Details
Keywords: Re: Michael I. Norton
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
solutions, but which type of organization will take the lead on a patient-data integration system that enjoys widespread success: hospitals, insurance providers, medical equipment suppliers, consumer tech companies, or some other entity?... View Details
- Student-Profile
Olivia Zhao
mined from a day on the diamond. “I’ve loved baseball since I was a very small child,” she says. “I also have played softball all my life—currently I’m on the Harvard health policy team. Whether watching or playing, sports are a social... View Details
- 04 May 2009
- Research & Ideas
What’s Next for the Big Financial Brands
Insurance Corporation. Today, the FDIC is the most important ingredient brand in the world, way more important than Intel. Trust in the FDIC and the United States Government enables consumers to confidently deposit up to $250,000 in any... View Details
- 01 Jun 2020
- News
Vital Signs
telehealth to our advantage more than we have in the past. Because now the providers have ripped off the bandage. Telehealth procedures are in place. The health insurance plans are seeing the benefits and the cost savings. Beyond that,... View Details
- 06 Oct 2022
- News
On the Road to Recovery
indeed, the entire travel-nursing sector—entered a growth phase as newly insured people sought health care and the demand for nurses surged. During this time, many of Nightingale’s competitors sold to private equity firms. But Moreno took... View Details
- 01 Sep 2006
- News
Redefining Health Care
creates delay and duplication. Individuals must own their record, and the health plan is the place to assist each subscriber by pulling all the parts of his or her record together. What do we do about 45 million uninsured people? We need to get them covered. Universal... View Details
- 02 Sep 2014
- Research & Ideas
Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping
risks of business ownership and relaxing credit constraints," Olds writes in the 2014 paper "Entrepreneurship and Public Health Insurance." Studying The Social Safety Net Olds grew up on Medicaid, a Federal health View Details
- 01 Dec 2013
- News
Curing Health Care
insurance payment, diagnostic testing, and physician visit, followed by an accurate assignment of the cost of employees and equipment at each process step. "The transformative result has been our ability to better measure costs that... View Details
- 29 Aug 2024
- News
A Kick Start for Latin American Startups
When Monica Saggioro Leal (MBA 2018) and her business partner, Lara Lemann, started MAYA Capital, a tech-focused, Brazilian VC firm launched in 2018, they wanted to take a hands-on approach with their startup investments in their first 12 months. They wanted to support... View Details
- 20 Mar 2000
- Research & Ideas
No Place Like Home: America’s Housing Crisis and Its Impact on Business
social services have to be provided, and those costs tend to offset any tax-base revenues gained from housing. By contrast, with light industry, towns get the tax base without having to add a lot of social... View Details
- Profile
Jason Flood
inappropriate charges that required three-way calls with providers and insurers to resolve. I had to learn to be an advocate for myself and a project manager for my own care.” Jason proved to be a successful self-manager, but he... View Details
- 26 Jan 2017
- News
Finding a Path out of Poverty
insurance house Momentum in Johannesburg, Magwegwe can often be heard on CNBC Africa and other local and national media, offering advice on financial matters, from simply saving more money to planning and sticking to a budget. Helping... View Details
Keywords: Margie Kelley