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  • March 2023
  • Article

Authentic First Impressions Relate to Interpersonal, Social, and Entrepreneurial Success

By: David M. Markowitz, Maryam Kouchaki, Francesca Gino, Jeffrey T. Hancock and Ryan L. Boyd
This paper examines how verbal authenticity influences person perception. Our work combines human judgments and natural language processing to suggest verbal authenticity is a positive predictor of interpersonal interest (Study 1: 294 dyadic conversations), engagement... View Details
Keywords: Authenticity; Impression Formation; Natural Language Processing; First Impressions; Communication; Perception; Success
Related
  • 13 Nov 2023
  • Blog Post

HBS Veteran Spotlight: Lindsey Chrismon (MBA 2025)

On Veterans Day, we take a moment to honor the courageous individuals who have served in the armed forces. Today, we hear from Lindsey Chrismon (MBA 2025) who served with dedication and is now pursuing an MBA, connecting the worlds of... View Details
  • 2019
  • Book

The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power

By: Shoshana Zuboff
In this masterwork of original thinking and research, Shoshana Zuboff provides startling insights into the phenomenon that she has named surveillance capitalism. The stakes could not be higher: a global architecture of behavior modification threatens human nature in... View Details
Keywords: Consumer Profiling; Consumer Behavior; Forecasting and Prediction; Information Technology; Power and Influence; Ethics; Society; Transformation
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    Julian De Freitas

    Julian De Freitas is an Assistant Professor of Business Administration in the Marketing Unit, and Director of the Ethical Intelligence Lab, at Harvard Business School. He earned his PhD in psychology from Harvard, masters from Oxford, and BA from Yale. He teaches... View Details

    Keywords: advertising; automotive; consumer products; e-commerce industry; insurance industry; marketing industry; nonprofit industry; software; transportation; video games
    • August 2007
    • Background Note

    Assessing and Enhancing Individual Power in the Family Business System

    By: John A. Davis
    Describes how to asses and enhance an individual's bases, sources, and levels of power in a family business system. Relies on Franch and Raven's framework that identifies five bases of social power (reward, coercive, legitimate, referent, and expert), describing how... View Details
    Keywords: Family Business; Family and Family Relationships; Situation or Environment; Power and Influence
    Related
    • 07 Jul 2023
    • Blog Post

    Harvard Innovation Labs: Where Passion and Purpose Meet

    The Harvard Innovation Labs ecosystem has been called a place of “structured serendipity” where innovation is fueled by connection and collaboration. The labs enable students and alumni from across Harvard’s 13 schools to take the seed of... View Details
    • January 2019 (Revised July 2019)
    • Case

    New Balance: Managing Orders and Working Conditions

    By: Michael W. Toffel, Eileen McNeely and Matthew Preble
    New Balance Athletics, Inc., a major U.S.-based athletic footwear and apparel brand, sources most of its footwear products from independent suppliers whose factories are located in China, Indonesia, and Vietnam. Monica Gorman, vice president of responsible leadership... View Details
    Keywords: Footwear; Athletic Footwear; Manufacturing; CSR; Sustainability; Quality Management; Supply Chains; Operations; Management; Production; Working Conditions; Corporate Social Responsibility and Impact; Labor and Management Relations; Supply Chain Management; Supply Chain; Order Taking and Fulfillment; Apparel and Accessories Industry; Consumer Products Industry
    Related
    • 19 Aug 2011
    • Working Paper Summaries

    The Globalization of Corporate Environmental Disclosure: Accountability or Greenwashing?

    Keywords: by Christopher Marquis & Michael W. Toffel
    • TeachingInterests

    Great Theorems of Microeconomic Theory

    By: Jerry R. Green
    This course covers the field of microeconomics as seen through the lens of the "great theorems" that have determined its evolution since WWII. During that time period the entire field of economics has changed. It is now described in terms of advanced mathematics, much... View Details
    • June 2023
    • Exercise

    Clash of Two Giants Simulation Exercise Instructions

    By: Feng Zhu and Marco Iansiti
    Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details
    Keywords: Platform Strategies; Technology Platform; Customer Acquisition; Network Effects; Digital Platforms; Marketplace Matching; Strategy
    Related
    • 04 Mar 2020
    • News

    Female Faculty Leading the Way on International Women's Day

    • 17 Oct 2022
    • Research & Ideas

    Why Quiet Quitters Need More Than Money to Re-Engage

    There’s a scene in the drama series Mad Men when junior ad exec Peggy Olson complains to her mercurial boss Don Draper, “You never say thank you.” Don peevishly replies: “That’s what the money is for!” Harvard Business School Professors Rawi E. Abdelal and Thomas J.... View Details
    Keywords: by Michael Blanding
    • 16 Sep 2014
    • First Look

    First Look: September 16

    channel is the most relevant one. Download working paper: http://ssrn.com/abstract=2419522 Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm By: Kato, Takao, and Pian Shu Abstract—We study the impact... View Details
    Keywords: Sean Silverthorne
    • June 2023 (Revised October 2024)
    • Teaching Note

    Clash of Two Giants Simulation Exercise Teaching Note

    By: Feng Zhu
    Teaching Note for HBS Case No. 623-092. Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides—consumers and those providing applications or services—need access... View Details
    Keywords: Platform Strategy; Customer Acquisition; Technology Platform; Competitive Strategy; Network Effects; Digital Platforms; Management Skills
    Related
    • Summer 2025
    • Article

    Does Marriage Have a Future?

    By: Debora L. Spar and Aryanna Garber
    The article explores how technology is reshaping the institution of marriage, highlighting significant changes in societal norms and personal relationships. It discusses the decline in marriage rates in industrialized nations, particularly Japan and the United States,... View Details
    Keywords: Family and Family Relationships; Technology Adoption; Society; Transformation; Emotions
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    • Article

    Happiness on Tap: Piped Water Adoption in Urban Morocco

    By: Florencia Devoto, Esther Duflo, Pascaline Dupas, William Pariente and Vincent Pons
    Connecting private dwellings to the water main is expensive and typically cannot be publicly financed. We show that households' willingness to pay for a private connection is high when it can be purchased on credit, not because a connection improves health but because... View Details
    Keywords: Water Supply; Urban Development; Household; Credit; Well-being; Morocco
    Related
    • September 2021 (Revised October 2021)
    • Case

    Dream: Impact Through Real Estate

    By: Michael Chu and John Masko
    The Canadian city of Toronto had one of the largest housing affordability problems of any city in the developed world. One company trying to address this problem was Dream, one of the largest real estate groups in Canada. In 2021, Dream had just launched a new system... View Details
    Keywords: Impact Investing; Real Estate Development; Renewable Energy; Energy Conservation; Income; Values and Beliefs; Borrowing and Debt; Equity; Private Equity; Public Equity; Financing and Loans; City; Government Legislation; Immigration; Housing; Corporate Social Responsibility and Impact; Mission and Purpose; Property; Business and Government Relations; Civil Society or Community; Human Needs; Sustainable Cities; Environmental Sustainability; Social Enterprise; Real Estate Industry; Canada; Toronto
    Related
    • 24 Nov 2014
    • News

    Inventing Products is Less Valuable Than Inventing Ideas

    • 05 May 2025
    • Blog Post

    Meet the Tech Club

    What We Do The mission of the Tech Club is to educate the HBS community on the latest technology trends and essential industry skills. Each year, we provide robust recruiting opportunities and foster meaningful social and professional... View Details
    Keywords: Technology; General High Technology; Other Technology
    • 20 Apr 2012
    • Working Paper Summaries

    Why Every Company Needs a CSR Strategy and How to Build It

    Keywords: by Kash Rangan, Lisa A. Chase & Sohel Karim