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Show Results For
- All HBS Web
(3,338)
- People (3)
- News (748)
- Research (2,182)
- Events (10)
- Multimedia (9)
- Faculty Publications (1,100)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction,... View Details
Keywords: Susan Young
- Web
Value-Based Health Care - Institute For Strategy And Competitiveness
the current concepts in how health care delivery systems can grow and deliver value-based health care across geography. See All Presentations In The News Course Trains New Army Musculoskeletal Integrated Practice Unit Teams January 2020 Defense Visual Information View Details
- Web
Corporate Strategy - Institute For Strategy And Competitiveness
actions guarantees superior economic performance. Companies compete at the level of individual businesses, where strategic positioning within an industry creates value for customers. Successful strategy at the corporate level must produce a clear and significant... View Details
- Web
The Diamond Model - Institute For Strategy And Competitiveness
HBS ISC Competitiveness & Economic Development CED Competitiveness & Economic Development Frameworks & Key Concepts Research & Applications Frameworks & Key Concepts Frameworks & Key Concepts Drivers of... View Details
- May 2006 (Revised November 2006)
- Case
China: To Float or Not To Float? (F)- Alcatel and Strong Chinese Competition
By: Laura Alfaro, Rafael M. Di Tella and Ingrid Vogel
The Chinese operations of Alcatel, a global communications solution provider based in France, were faced with strong local competition and a difficult market. It remained unclear how Alcatel would be able to recover growth in the Chinese market. Initiatives were... View Details
Keywords: Currency Exchange Rate; International Relations; Growth and Development Strategy; Research and Development; Competitive Strategy; Horizontal Integration; Communications Industry; China; France; United States
Alfaro, Laura, Rafael M. Di Tella, and Ingrid Vogel. "China: To Float or Not To Float? (F)- Alcatel and Strong Chinese Competition." Harvard Business School Case 706-036, May 2006. (Revised November 2006.)
- Web
CEO Leadership - Institute For Strategy And Competitiveness
HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index CEO Leadership CEO Leadership... View Details
- Web
Systems Integration - Institute For Strategy And Competitiveness
system as a whole. Delivering the right care at the right location in a multi-site care delivery system is a key element of a value-based health care system. To integrate care effectively, providers need to re-define the scope of services... View Details
- Web
Social Progress Index - Institute For Strategy And Competitiveness
HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Social Progress Index Social... View Details
- Web
Cluster Studies - Institute For Strategy And Competitiveness
Development in Inner Cities Economic Development in Rural Areas Cluster Studies International Cluster Competitiveness Profiles Cluster Studies Cluster Studies Clusters are geographic concentrations of interconnected companies, specialized... View Details
- 1988
- Book
Managing Quality: The Strategic and Competitive Edge
By: David A. Garvin
Garvin, David A. Managing Quality: The Strategic and Competitive Edge. Free Press, 1988.
- Web
Unique Value Proposition - Institute For Strategy And Competitiveness
industry. These customers want an enhanced product or service and are willing to pay a premium for it. The unmet need is typically the dominant leg of the triangle, while the higher relative price supports the extra costs the company has... View Details
- 2011
- Case
The Haidilao Company
By: F. Warren McFarlan, Zheng Xiaoming and Ziqian Zhao
Haidilao Hot Pot brings customers delightful dining experiences. Like most restaurants, its workforce is mostly composed of young employees born in underdeveloped suburban areas. Instilled with the founder's unique entrepreneurial values, they are enthused and... View Details
Keywords: Competitive Strategy; Customer Service; Employee Empowerment; Global Corporate Cultures; Organizational Values; Transformations; China; Restaurants; China
McFarlan, F. Warren, Zheng Xiaoming, and Ziqian Zhao. "The Haidilao Company." Tsinghua University Case, 2011.
- 18 Jan 2012
- News
Survey Reveals Depths of US Competitiveness Problem
RELATED LINKS Survey results Survey methodology Watch Porter discuss the survey findings More US Competitiveness Surveys RELATED LINKS Survey results Survey methodology Watch Porter discuss the survey findings More US View Details
- 2024
- Working Paper
Second- versus Third-party Audit Quality: Evidence from Global Supply Chain Monitoring
By: Maria R. Ibanez, Ashley Palmarozzo, Jodi L. Short and Michael W. Toffel
Capitalizing on the superior credibility and flexibility and potential lower cost of external assessments, many global buyers are relying less on their own employee (“second-party”) auditors and more on third-party auditors to monitor and prevent environmental and... View Details
Keywords: Auditing; Audit Quality; Working Conditions; Sustainability; Empirical Operations; Empirical Service Operations; Sustainability Management; Corporate Accountability; Corporate Social Responsibility and Impact; Supply Chain Management
Ibanez, Maria R., Ashley Palmarozzo, Jodi L. Short, and Michael W. Toffel. "Second- versus Third-party Audit Quality: Evidence from Global Supply Chain Monitoring." Working Paper, August 2024.
- Web
Stages of Development - Institute For Strategy And Competitiveness
Investment-Driven Stage In the Investment-Driven Stage, efficiency in producing standard products and services becomes the dominant source of competitive advantage. Economies at this stage concentrate on... View Details
- Web
Books - Institute For Strategy And Competitiveness
the way competition in health care delivery takes place—and unleashing stunning improvements in quality and efficiency. With specific recommendations for hospitals, doctors, health plans, employers, and... View Details
- 13 Dec 2011
- News
Harvard Business School Launches US Competitiveness Project
RELATED LINKS Video: Dean Nohria introduces the Project U.S. Competitiveness home page HBS Institute for Strategy and Competitiveness The Path to Economic Revival Made in America — Making Their Way How... View Details
- 25 May 2015
- Blog Post
RapidSOS Wins the HBS New Venture Competition
contest, which you can see here. After doing the initial legwork, teams pitch their plans on Super Saturday and each team is evaluated by 5-6 expert judges - a mix of entrepreneurs, operators, and investors. Ten semi-finalists are chosen to compete in the next round,... View Details
- Web
Sample Student Projects - Institute For Strategy And Competitiveness
Dubai Financial Services Cluster (2006) United Kingdom The Future of the UK Midlands Automotive Cluster (2017) London FinTech Cluster (2016) IT Hardware Cluster in Cambridge, UK (2012) UK Competitiveness and... View Details