Publications

July 2006
Article

Media Reputation of the Insurance Industry: An Urgent Call for Strategic Communication Management

By: Robert G. Eccles Jr. and Matthias Vollbracht

Keywords: Media; Reputation; Insurance; Strategy; Communication; Management

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2016
Working Paper

The Climate Custodians

By: Robert G. Eccles and Tim Youmans

Can custody banks become key players in climate change? Custody banks joining the battle against climate change will signal a significant shift in governance ideology for this highly regulated industry so critical to the global financial system. While global custody... View Details

Keywords: Pollutants; Climate Change; Capital Markets; Investment Banking; Institutional Investing; Policy

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2015
Chapter

Corporate and Integrated Reporting: A Functional Perspective

By: Robert G. Eccles and George Serafeim

In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively perform these functions. We describe the concept of integrated... View Details

Keywords: Information; Integrated Corporate Reporting; Transformation

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Article

Sustainability in Financial Services Is Not About Being Green

By: Robert G. Eccles and George Serafeim

Keywords: Sustainability; Financial Services; Banks; Insurance Companies; Risk; Risk Management; Insurance; Accounting; Banks and Banking; Financial Services Industry

September 11, 2012
Article

Top 1,000 Companies Wield Power Reserved for Nations

By: Robert G. Eccles and George Serafeim

June 2012
Case

Buro Happold (Abridged)

By: Robert G. Eccles and Ryan Johnson

In 1996, Ted Happold, the founder of the engineering services firm Buro Happold, passed away, and Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current... View Details

Keywords: Learning And Development; Managing Growth; Organizational Design; Diversification; Client Management; Leadership Skills; Entrepreneurship; Growth and Development Strategy; Leadership Development; Management Skills; Training; Programs; Customer Relationship Management

January 2012 (Revised May 2013)
Case

Integrated Assurance at Philips Electronics N.V.

By: Robert G. Eccles and Daniela Saltzman

Philips Electronics is a leader in integrated reporting. In 2010 it produced its third generation report. Since its first report in 2008, Philips' integrated reports and its integrated reporting website had grown in sophistication. In planning for its integrated report... View Details

Keywords: Accounting Audits; Reports; Organizational Culture

July 2011
Teaching Note

Addleshaw Goddard LLP (TN)

By: Robert G. Eccles and Penelope Rossano

Teaching Note for 409056. View Details

Keywords: Innovation and Invention; Corporate Strategy; Leadership Development; Business Units; Price; Contracts; Training; Competency and Skills; Partners and Partnerships; Competitive Advantage; Mission and Purpose; Legal Services Industry; United Kingdom

July 2011
Teaching Note

Miles Everson at PricewaterhouseCoopers (TN)

By: Robert G. Eccles and Penelope Rossano

Teaching Note for 410062. View Details

Keywords: Partners and Partnerships; Employees; Financial Institutions; Opportunities; Networks; Managerial Roles; Experience and Expertise; Attitudes; Leadership; Service Industry; United States

March 2011 (Revised March 2013)
Supplement

a-connect: In Search of Talent Partners (B)

By: Robert G. Eccles and Penelope Rossano

The a-connect: In Search of Talent Partners (B) case updates company changes since the (A) case. Key updates include leadership and management appointments and organizational changes. View Details

Keywords: Business Model; Selection and Staffing; Leadership; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Structure; Consulting Industry

October 2010 (Revised November 2010)
Supplement

DLA Piper and Christie's International (B)

By: Robert G. Eccles and Dilyana Karadzhova

Nigel Knowles, joint CEO and Managing Partner of international law firm DLA Piper, responds to Christie's complaint that the relationship between the two organizations has major shortcomings and needs to be improved or will otherwise be terminated. A number of actions... View Details

Keywords: Law; Leadership Style; Organizations; Relationships; Trust; Attorney and Client Relationships; Legal Services Industry

June 10, 2010
Article

Integrated Reports Voluntary Filing

By: Robert G. Eccles and Mervyn King

Keywords: Reports

November 2008 (Revised February 2010)
Case

Rebranding at Oliver Wyman Group

By: Robert G. Eccles and Kaitlyn Simpson

Keywords: History; Integration; Organizational Change and Adaptation; Marketing Strategy; Service Operations; Organizational Structure; Organizational Culture; Brands and Branding; Consulting Industry

24 Aug 2010
First Look

First Look: August 24

comparison of the various approaches, with examples, and their pros and cons. Purchase this note:http://cb.hbsp.harvard.edu/cb/product/810145-PDF-ENG One Firm One Future at Davis Langdon (A) Robert G. View Details

Keywords: Sean Silverthorne

March 2010 (Revised February 2011)
Case

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

By: Robert G. Eccles and Thomas H. Davenport

Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry

1998
Other Unpublished Work

Pursuing Value: The Information Reporting Gap in the United Kingdom

By: Robert G. Eccles Jr. and Ian Coleman

Keywords: Capital Markets; Performance; Financial Reporting; United Kingdom

September 1994
Supplement

Giddings & Lewis: In Search of the Cutting Edge (Consolidated) (B)

By: Nitin Nohria and Robert G. Eccles Jr.

Supplements the (A) case. View Details

2015
Working Paper

Materiality in Corporate Governance: The Statement of Significant Audiences and Materiality

By: Robert G. Eccles and Tim Youmans

Under the prevailing ideology of "shareholder primacy" most boards of directors believe that they are prevented from considering stakeholders other than shareholders in determining material issues and materiality for strategy and reporting. New research is showing that... View Details

Keywords: Governing and Advisory Boards; Business and Stakeholder Relations; Corporate Governance; Business and Shareholder Relations

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