Retailers - Publications - Faculty & Research

April 2021
Case

Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In October 2018, fashion, wellness, and beauty retailer Sylvarella implemented a Buy Online, Pickup in Store (BOPS) program in an attempt to counteract a sales decline. While BOPS had the potential to meet customer expectations for a seamless order and fulfillment... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Retail Industry; United States; Canada

Citation

Educators

Purchase

04 Mar 2013
News

Young entrepreneurs sell Pushpins app to retail giant

Keywords: Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade

February 2013
Article

Commercial Property Rent Dynamics in U.S. Metropolitan Areas: An Examination of Office, Industrial, Flex and Retail Space

By: Maria Ibanez and Anthony Pennington-Cross

This paper is concerned with the market rental rate for space offered by commercial property and how that rental rate evolves over time. Rental rates reflect the value of the services provided by the property and can have a significant impact on the ability of its... View Details

Keywords: Commercial Real Estate; Rent Dynamics; Office Property; Flex Property; Retail Property; Industrial Property; Property; Real Estate Industry; United States

Citation

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Purchase

03 Dec 2015
Cold Call Podcast

Planning Change: Lessons from the World of Retail

Keywords: Re: Das Narayandas

12 Jun 2019
News

Busy IPO Market Offers Lifeline to Troubled Retailers

19 Jun 2018
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2018

August 2008 (Revised March 2010)
Case

Finland's S Group: Competing with a Cooperative Approach to Retail

By: Ramon Casadesus-Masanell, Tarun Khanna, Samuli Skurnik and Jordan Mitchell

The case looks at the two dominant Finnish retailers: S Group and Kesko. S Group is a customer-owned cooperative, which has a unique holding structure whereby 1.7 million residents (or 70 percent of Finnish households) own 22 regional cooperatives. In turn, the... View Details

Keywords: Business Model; Cooperative Ownership; Public Ownership; Competitive Advantage; Retail Industry; Finland

Citation

Educators

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January 2000
Article

Retailing and Supply Chains in the Information World

By: J. H. Hammond, F.A. Abernathy, J.T. Dunlop and D. Weil

Keywords: Supply Chain; Information

Citation

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Article

Productivity in Retailing: Retail Structure and Public Policy

By: Hirotaka Takeuchi and Louis P. Bucklin

Keywords: Sales; Policy

Citation

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02 Oct 2008
News

Retailers should not skimp on staffing in downturn

28 Oct 2024
News

Why Some Retail Has Been Resilient Against Amazon

23 Jun 2015
Video

Innovation and the Retailization of Health Care 2

08 May 2017
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2017

09 May 2011
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2011

21 Jun 2022
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2022

06 May 2019
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2019

30 Oct 2017
News

Exclusive Q&A: How Retailers Can Escape The ‘Content Trap’

29 Jun 2021

Women in Industry Series: Retail & Consumer Goods

Please join faculty member Dr. Jill Avery as she moderates a panel of HBS women making a difference in the retail and consumer goods space. Learn about their experiences and how HBS has played a role in their journeys. View Details