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Show Results For
- All HBS Web
(1,206)
- People (4)
- News (267)
- Research (681)
- Events (1)
- Multimedia (1)
- Faculty Publications (121)
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- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
findings are particularly relevant at a time when the economy is clouded by recession concerns and companies in industries across the world are searching for ways to instill a spirit of innovation, with Google expecting employees to spend... View Details
Keywords: by Scott Van Voorhis
- 29 Apr 2014
- First Look
First Look: April 29
are less informed. The main reason is that price information leads user expectations to be more responsive and therefore amplifies the effect of price reductions. Platforms with more market power benefit... View Details
Keywords: Sean Silverthorne
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
center employees are often expected to 'de-Indianize' many elements of their behavior—for example, by adopting a Western accent and attitude," the paper explains. Wipro was dealing with a big dropout dilemma; more than half of its call... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
postwar decades, expectations of what managers should contribute to society became rather more modest, to say the least. Today, in place of such notions as the "socializing of industry from within" and the concept of the... View Details
- 15 Nov 2011
- First Look
First Look: November 15
duopoly rather than to remain a monopolist. Bias in Search Results?: Diagnosis and Response Author:Benjamin Edelman Publication:The Indian Journal of Law and Technology 7 (2011) Abstract I explore allegations of search engine bias,... View Details
Keywords: Sean Silverthorne
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
so everyone knows not to expect an immediate response during certain chunks of the day. And, if a manager starts sending out emails on Sunday mornings because that’s her own best time to work, she should... View Details
Keywords: by Dina Gerdeman
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
and which will be most responsive to email campaigns, information that firms can use to improve marketing strategy and return on investment. “Companies are leaving money on the table,” says Ascarza, because they don’t know how to use most... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
pandemic is likely to change how companies do business. Here’s what they said: Michael Beer: Organizations will develop trust-based cultures with employees The coronavirus challenge demands an organization-wide, honest conversation that enables truth to speak to... View Details
Keywords: by Dina Gerdeman
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
this business issue, members of Fuller’s team surveyed two groups. They asked 301 human resource leaders and business owners in the United States how they approach caregiving benefits. And they asked 1,500 employees who provide or View Details
- 20 Aug 2013
- First Look
First Look: August 20
evidence. In our model, firms over-extrapolate exogenous demand shocks and partially neglect the endogenous investment responses of their competitors. Formal estimation of the model confirms that both types of View Details
Keywords: Anna Secino
- 01 May 2017
- Research & Ideas
Bad At Your Job? Maybe It's the Job’s Fault
frustration and a path to burnout that is all too common in today’s workplace, says Robert Simons, the Charles M. Williams Professor of Business Administration at Harvard Business School. “Today’s jobs are expanding in terms of what is View Details
Keywords: by Dina Gerdeman
- 24 Nov 2003
- Research & Ideas
Boards and Corporate Governance: A Balanced Scorecard Approach
compensation to performance, as they often fail to rein in pay when performance suffers. · Expectations placed on board members have increased. Most notably, Sarbanes-Oxley and the new listing requirements of the public exchanges have... View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu
- 06 Jul 2020
- Research & Ideas
The Right Way to Manage Customer Churn for Maximum Profit
responsiveness seems to have an even bigger impact on profitability,” Gupta says. Don’t change customers, change algorithms Applying both factors to data from a European television service company, for example, the researchers were able... View Details
- 24 Jan 2011
- HBS Case
Terror at the Taj
his father, a military man, telling him that his job is like being the captain of a ship. "I think that's the way everyone else felt, too," says Kang. "A sense of loyalty to the hotel, a sense of responsibility to the... View Details
- 04 Oct 2022
- What Do You Think?
Have Managers Underestimated the Need for Face-to-Face Contact?
the point of overnight delivery, there is mounting evidence that beyond that point the trade-off is not working. That is, consumers have come to expect overnight delivery but either don’t need or can’t afford “instant” or 10-minute... View Details
Keywords: by James Heskett
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
distancing. New patterns of consumer and worker behavior and expectations have emerged during the first weeks of the crisis. COVID-19 represents a tremendous economic shock and burden. In recent weeks, the focus has begun to shift towards... View Details
Keywords: by Hong Luo and Alberto Galasso
- 13 Nov 2013
- Research & Ideas
Should Men’s Products Fear a Woman’s Touch?
Avery details these methods in her working paper Saving Face by Making Meaning: Consumers' Self-Serving Response to Brand Extensions. Method #1—The "Not Us" Strategy: Derogating the legitimacy of the brand extension's users. In... View Details
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
to be more inclusive. "Inclusion always begets difference, but diversity may or may not beget inclusion." One of the reasons there hasn’t been as much progress on DEI as you would expect is that the sequencing of the words—diversity,... View Details
Keywords: by Jen McFarland Flint
- 21 Nov 2019
- Research & Ideas
Do TV Debates Sway Voters?
expect debates to appeal more to young and less educated voters, who have less preexisting information, whether they directly watch debates or hear about them from friends or media coverage. But they don’t. “It is difficult for candidates... View Details
Keywords: by Danielle Kost
- 26 Mar 2020
- Research & Ideas
7 Leadership Principles for Managing in the Time of Coronavirus
Collaboration. You are not going to know all the answers; no one expects you to. This is a time for you to call on the resources, the capabilities of all of your employees, all of your team members, and bring them together in taskforces,... View Details