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- Faculty Publications (18)
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- All HBS Web (326)
- Faculty Publications (18)
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
and Noble in books, Best Buy in electronics—offer similar rewards. Boots, the UK-based pharmacy and beauty supply retailer, offers a substantial reward of 4 percent, but that rate is more exception than rule. This type of reward is... View Details
- 03 Jun 2016
- News
Again in a Great City
thousands of abandoned homes, needs more housing The Detroit economy was already wavering when the Cummings family arrived. By early 1992, Detroit’s debt rating would be cut to junk bond status. From an investor’s point of view, the city... View Details
Keywords: April White; photographed by Brian Kelly
- 19 Apr 2016
- Blog Post
First Minutes are Critical in New-Employee Orientation
than half of its call center employees quit only a few months after training. "Wipro presented us with the problem of figuring out whether there was anything we could do to reduce turnover," Gino says. "We thought it was... View Details
Keywords: All Industries
- Web
Design: At, Into, & Beyond - Race, Gender & Equity
better informed, more discerning, thoughtful practitioner. Cultivating the courage and patience to understand others' worldviews and experiences is labor that will enable you to operate differently at work. Gathering information in an effort to become more discerning... View Details
- 16 Mar 2003
- Research & Ideas
At the Center of Corporate Scandal Where Do We Go From Here?
deeper understanding of what has happened, and a broader conception of what must be done. Such understanding is all the more crucial given the evolution of business in recent years. Business is a remarkably dynamic and quite powerful... View Details
Keywords: by Kim B. Clark
- 08 Mar 2016
- First Look
March 8, 2016
analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate... View Details
Keywords: Sean Silverthorne
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
design of our establishment-level analysis, our methods for distinguishing between leveraged buyouts (LBOs) and other private equity transactions, bankruptcy rates among firms acquired in LBOs, their assertion that we undercount large... View Details
Keywords: Sean Silverthorne
- 19 Oct 2015
- Research & Ideas
Business Research that Makes for Smarter Public Policy
Johnson. They found that OSHA inspections not only lowered injury rates but also saved companies money in the long run by cutting down on workers’ compensation costs. “It was an important study to show that OSHA works and doesn’t kill... View Details
Keywords: by Michael Blanding
- 07 Aug 2007
- First Look
First Look: August 7, 2007
influence portfolio choices by exploring the response to the distinctive treatment of foreign dividends in the Jobs and Growth Tax Relief Reconciliation Act (JGTRRA). JGTRRA lowered the dividend tax rate to 15% for American equities and... View Details
Keywords: Martha Lagace
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
and Heidi Liu Abstract— Eleven experiments provide evidence that people have a tendency to “shoot the messenger,” deeming innocent bearers of bad news unlikeable. In a preregistered lab experiment, participants rated messengers who... View Details
Keywords: Dina Gerdeman
- 02 Sep 2014
- First Look
First Look: September 2
thought that their technical knowledge of best manufacturing practices (to take one example) was sufficiently developed that processes simply needed to be tweaked to fit local conditions. More often, it turns out, they have to be reworked View Details
Keywords: Sean Silverthorne
- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
estimate at anywhere between $3 to $5 billion - has been quite a ride for the kid with blue-collar roots who was one of only a handful of students from his Medford, Massachusetts, high school class to make it to college. Given his... View Details
- 01 Mar 2018
- News
Making Sense of the Modern Startup
second senior advisor delivered some further bad news. The higher the teaching ratings you get, he told Sahlman, the more likely you won’t be promoted. Come again? Entrepreneurship is amorphous. It’s storytelling. And storytelling is... View Details
Keywords: Jeffrey L. Cruikshank (PMD 51, 1986)
- 01 Jun 2009
- News
Dispatches from the Global Classroom
lessons or definitive answers. But somewhere in the two-day span we spend talking with villagers, sharing their food, and sleeping in their homes, perceptions shift. It’s one thing to read a newspaper article about the impact of immigration on the Mexican family and... View Details
- 30 Jul 2025
- News
Play with Purpose
the overall entity, he loved the Flyers, he had started the Flyers. He didn't really like the Sixers, he didn't like basketball. And obviously when you do these sports, you really need to ... It's not about money. And actually, the Sixers were losing about $50 million... View Details
- 16 Dec 2014
- First Look
First Look: December 16
Evidence from Randomized Survey Experiments By: Kuziemko, Ilyana, Michael I. Norton, Emmanuel Saez, and Stefanie Stantcheva Abstract—We analyze randomized online survey experiments providing interactive, customized information on U.S. income inequality, the link... View Details
Keywords: Sean Silverthorne
- 02 Feb 2016
- First Look
February 2, 2016
observers rate those who reveal even questionable behavior more positively (experiments 4A and 4B). The negative impact of hiding holds whether opting not to disclose unflattering (drug use, poor grades, and sexually transmitted diseases)... View Details
Keywords: Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a... View Details
Keywords: Sean Silverthorne
- 18 Feb 2014
- First Look
First Look: February 18
that these spillover effects cannot be seamlessly offset, even though issuers are large, highly rated firms. Our results illustrate that instabilities associated with money market funds persist despite recent changes to the regulations... View Details
Keywords: Sean Silverthorne
- 28 May 2019
- News
A More Perfect Union
As wide and fractured as the partisan divide feels right now, the challenges to America’s underlying democratic systems cut deeper still: The productivity of Congress has declined steeply in the past 20 years. The country’s voting rate in... View Details