Quality And Safety - Publications - Faculty & Research

30 Apr 2009
Working Paper Summaries

Earnings Quality and Ownership Structure: The Role of Private Equity Sponsors

Keywords: by Sharon P. Katz; Financial Services

Editorial

Laptops No Substitute for Quality Education

By: Akshay Mangla

Keywords: Politics; India; Education; Government and Politics; India

Citation

July 11, 2024
Article

Research: New Hires’ Psychological Safety Erodes Quickly

By: Derrick P. Bransby, Michael J. Kerrissey and Amy C. Edmondson

Across industries, from manufacturing to health care, the luxury of waiting years to benefit from new talent is long gone. Thriving in today’s dynamic economy means bringing new hires up the learning curve faster than ever. Yet, the authors’ latest research suggests... View Details

Keywords: Talent and Talent Management; Learning; Interpersonal Communication; Employees

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2008
Working Paper

The Effect of Labor on Profitability: The Role of Quality

By: Zeynep Ton

Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective... View Details

Keywords: Profit; Selection and Staffing; Service Delivery; Business Processes; Quality; Retail Industry

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27 Jul 2021
Interview

Amy Edmondson on How to Create a Psychologically-Safe Workplace and What to Do If You Don't Work in One

By: Amy C. Edmondson

Harvard Business School Professor and renowned business expert, Amy Edmondson, talks about the growing link between psychological safety at work and the results that high-performing teams accomplish. She details what psychological safety is, how to create a... View Details

Keywords: Psychological Safety; Teaming; Groups and Teams; Trust; Performance

Citation

July 2003
Article

Freddie Mac Restatement: New and Unexpected Financial Institution Accounting Quality Concern Raised

By: David Hawkins

Keywords: Financing and Loans; Accounting; Quality

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Article

The Discriminating Consumer: Product Proliferation and Willingness to Pay for Quality

By: Marco Bertini, Luc Wathieu and Sheena Iyengar

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Article

National Trends in the Safety Performance of Electronic Health Record Systems From 2009 to 2018

By: David Classen, A Jay Holmgren, Zoe Co, Lisa Newmark, Diane Seger, Melissa Danforth and David Bates

Importance Despite the broad adoption of electronic health record (EHR) systems across the continuum of care, safety problems persist. Objective To measure the safety performance of operational EHRs in hospitals across the country during a 10-year period. Design,... View Details

Keywords: Electronic Health Record Systems; Health Care and Treatment; Information Technology; Performance; Safety; Measurement and Metrics; United States

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03 Jul 2024
News

The Top Qualities Boeing’s Next CEO Needs Most? Courage and Humility

07 Jan 2022
News

Ask Help Desk: Creating Community and Safety at Work While Omicron Surges

16 Mar 2021
News

Employers Must Ensure the Safety of Home Workspaces

22 Nov 2022
Blog Post

Leading in Tough Times: HBS Faculty member Amy C. Edmondson on Psychological Safety

ourselves that we don’t contribute to creating a better organization. Psychological safety can help businesses achieve goals like higher levels of innovation, higher quality execution, View Details

March 2010
Article

Leading in Crisis: Lessons for Safety Leaders

By: William George and Charles R. Denham, MD

Keywords: Leadership

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20 Mar 2014
News

Fixing a Weak Safety Culture at General Motors

15 Aug 2017
News

5 Reasons Why Quality Audits Need To Become Routine In Manufacturing

October 1988 (Revised March 1989)
Case

Florida Power Light Quality Improvement (QI) Story Exercise (A)

Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to... View Details

Keywords: Quality; Service Delivery; Performance Improvement; Business Processes; Utilities Industry; Florida

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January 2014 (Revised June 2014)
Supplement

Dumb Ways To Die: Advertising Train Safety (C)

By: John Quelch

The case series focuses on Melbourne Trains' viral advertising campaign to improve safe behaviors around trains among young people. This iconic, low budget campaign swept the Cannes Lions advertising awards in 2013 and became a social media sensation. View Details

Keywords: Marketing; Marketing Communication; Viral Advertising; Advertising; Advertising Campaigns; Marketing Strategy; Digital Marketing; Advertising Industry; Public Administration Industry; Transportation Industry; Oceania; Europe

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2021
Article

Public Health Risks Arising from Food Supply Chains: Challenges and Opportunities

By: Lu Chen, Donovan Guittieres, Retsef Levi, Elisabeth Paulson, Georgia Perakis, Nicholas Renegar and Stacy Springs

Safe, healthy, and resilient food supply chains are essential to ensuring the livelihood and well-being of humans and societies, as well as local and global economies. However, the ability to provide and sustain access to nutritious and safe food continues to be a... View Details

Keywords: Food Safety; Adulteration; Malnutrition; Supply Chain; Health; Government Administration; Food and Beverage Industry

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