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  • September 2000
  • Teaching Note

Casto Travel TN

By: Thomas J. DeLong and Susan Harmeling
Teaching Note for (9-899-120). View Details
Keywords: Entrepreneurship; Service Operations; Management
Related
  • December 1998 (Revised May 2000)
  • Case

Lebenthal and Co., Inc.

By: Thomas J. DeLong and Susan Harmeling
Lebenthal and Co. has prospered in the bond business since 1924. Alexandra Lebenthal, granddaughter of the founders, has stepped up to lead the firm. She faces many challenges as the nature of the financial services business changes in dramatic ways. Can this firm... View Details
Keywords: Transformation; Talent and Talent Management; Bonds; Leadership Development; Service Operations; Problems and Challenges; Competition; Financial Services Industry
Related
  • August 2010 (Revised August 2011)
  • Supplement

Erik Peterson at Biometra (D)

By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he resign, go directly to his division's executive vice-president to seek relief, or attempt to clarify the situation within the company? A redisguised and... View Details
Keywords: Employee Relationship Management; Resignation and Termination; Leadership; Management; Product Launch; Problems and Challenges
Related
  • 2007
  • Other Unpublished Work

Professional Service Firms: A Breed Apart

By: John J. Gabarro, Thomas J. DeLong and Robert Lees
Keywords: Service Operations; Service Industry
Related
  • August 2010 (Revised July 2011)
  • Supplement

Erik Peterson at Biometra (E)

By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
Presents the final outcome of the events. The Richard Jenkins at SciMat case presents a description from the executive vice-president's point of view of the series of events as reported in the Erik Peterson at Biometra (A), (B), (C), and (D) cases. The Jenkins at... View Details
Keywords: Decision Choices and Conditions; Leadership; Business or Company Management; Management Succession; Product Launch; Outcome or Result; Problems and Challenges; Behavior; Perspective
Related
  • July 2010 (Revised August 2011)
  • Supplement

Erik Peterson at Biometra (B)

By: John J. Gabarro, Thomas J. DeLong and Jevan Soo
This one-paragraph case adds to the data presented in the (A) case. A redisguised and updated version of earlier case 494-006. View Details
Keywords: Business Units; Leadership; Management; Product Launch; Problems and Challenges
Related
  • 2007
  • Other Unpublished Work

Practice Segmentation in Professional Services

By: John J. Gabarro, Thomas J. DeLong and Robert Lees
Keywords: Service Operations; Segmentation; Service Industry
Related
  • 2008
  • Other Unpublished Work

The Producing Manager: A Double-Barreled Role

By: John J. Gabarro, Thomas J. DeLong and Rob Lees
Keywords: Management
Related
  • 01 Sep 2011
  • News

Breaking Free from Fear of Change

understand the executives I talk about in this book very well because I share their predicament,” notes Tom DeLong, the Philip J. Stomberg Professor of Management Practice at HBS and the author of Flying... View Details
Keywords: Deborah Blagg; Publishing Industries (except Internet); Information
  • 01 Dec 2004
  • News

Ideas: Faculty Research Online

work of the School’s Life Sciences & Health Care Initiative, which brings together faculty from diverse areas of HBS to conduct research on the sector and prepare future leaders in these two important areas. Start to Measure Your E-Commerce Success An excerpt from... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 2019
  • News

Alumni and Faculty Books for December 2019

than 40 years of teaching and managing, and illustrates how teachers can both lift people up and let them down. In examining how to lead and teach, renowned HBS professor Thomas View Details
  • September 2001
  • Teaching Note

International Profit Associates TN

By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-397). View Details
Keywords: Consulting Industry
Related
  • September 2001
  • Teaching Note

Infosys Technologies, Limited TN

By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-445). View Details
Keywords: Information Technology Industry
Related
  • 01 Mar 2008
  • News

Faculty Books

synthesizes Gulati's work on network dynamics of the last fifteen years and presents his key findings. When Professionals Have to Lead: A New Model for High Performance by Thomas J. DeLong, John View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • November 2007 (Revised April 2008)
  • Supplement

Antegren: A Beacon of Hope (D)

By: Joshua D. Margolis, Thomas J. DeLong and Terence Heymann
Keywords: Crisis Management
Related
  • September 2000
  • Teaching Note

Tim Hertach at GL Consulting Series TN

By: Ashish Nanda, Thomas J. DeLong and Stephanie L. Woerner
Teaching Note for (9-800-153), (9-800-382), (9-800-383), and (9-800-172). View Details
Keywords: Consulting Industry
Related
  • June 2000 (Revised May 2002)
  • Case

Tim Hertach at GL Consulting (C)

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Supplements the (A) case. A rewritten version of an earlier case. View Details
Keywords: Consulting Industry
Related
  • June 2000 (Revised April 2002)
  • Case

Tim Hertach at GL Consulting (B)

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Supplements the (A) case. A rewritten version of an earlier case. View Details
Keywords: Consulting Industry
Related
  • March 2000 (Revised May 2001)
  • Case

Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal

By: Ashish Nanda, Thomas J. DeLong and Sarah S. Khetani
Jill Greenthal, managing director at Donaldson, Lufkin & Jenrette, is leading her team of investment bankers to negotiate on behalf of Tele-Communications, Inc. (TCI) on a potential landmark deal with AT&T. Representing TCI in the negotiations is the culmination of... View Details
Keywords: Leadership; Negotiation Process; Service Delivery; Groups and Teams; Entrepreneurship; Negotiation Deal; Gender; Banking Industry; Service Industry; Telecommunications Industry
Related
  • 01 Oct 2002
  • News

Books

The Attention Economy: Understanding the New Currency of Business by Thomas H. Davenport and John C. Beck Geeks & Geezers: How Era, Values, and Defining Moments Shape Leaders by Warren G. Bennis and Robert View Details