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- All HBS Web (724)
- Faculty Publications (185)
- Web
Profiles - MBA
capital, consumer technology Formative experience at the intersection of technology and business: At a time when political polarization seems to be the new normal, donations fuel rhetoric, and rhetoric can fuel violence. In seeking to... View Details
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
power really works." In many ways, the book comes across as a sort of modern update of Machiavelli’s classic political treatise on power, but with plenty of non-Machiavellian twists. Instead of talking about how princes, plutocrats, and... View Details
Keywords: by Jay Fitzgerald
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
the question is extended more broadly to organizations in general, there is little for us to go on in responding to the question. The impact of culture on performance has interested me for several decades, having teamed in 1992 with John... View Details
Keywords: Re: James L. Heskett
- 02 Aug 2011
- First Look
First Look: August 2
practitioner psychologists who expertly analyze and manage their own and others' thought processes. Read the paper: http://hbr.org/2011/07/the-new-psychology-of-strategic-leadership/ar/1 Effects of Cultural Ethnicity, Firm Size, and Firm... View Details
Keywords: Sean Silverthorne
- Web
Curriculum - Business & Environment
context of a company that provides a vital public service that has important environmental implications. The Role of ESG in Investment Strategy Marketing Aleph Farms: A New Culture of Meat Aleph Farms, an Israeli food-tech start-up, was... View Details
- 01 Mar 2023
- What Do You Think?
How Much Does 'Deep Purpose' Matter to the Bottom Line?
(iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do things... View Details
Keywords: by James Heskett
- Web
Teacher Profiles - Case Method Project
Boston, MA Subjects: Grade 8 U.S. History I (Colonial to Civil War) MA Ilana Ascher Chelsea High School (MA) Chelsea, MA MA Damian Aufiero EMK Academy for Health Careers Boston, MA NY Keith Augeri Sachem High School East Farmingville, NY Subjects: US History and... View Details
- 15 Aug 2022
- Book
University of the Future: Finding the Next World Leaders in Higher Ed
‘self-reliance’ during Mao’s Cultural Revolution was a near-death experience for Chinese universities. There is little question that Chinese universities will continue their international engagement, but in which direction?” How does... View Details
- 13 Feb 2012
- Research & Ideas
The Case Against Racial Colorblindness
of race in the workplace. "umm, He Has Pants" In efforts to be politically correct, people often avoid mentioning race when describing a person, even if that person's race is the most obvious descriptor. (Comedian Stephen Colbert often... View Details
Keywords: by Carmen Nobel
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
varying political color, such as with Néstor Kirchner (2003–2007), the popular president who helped lead the country out of the financial crisis. But its relationship with the government changed in 2008 when a divisive agricultural export... View Details
Keywords: Sean Silverthorne
- 11 May 2010
- First Look
First Look: May 11
understood, even as the United States, Germany, and the United Kingdom instituted reforms in early 2010. Presenting opportunities for cross-national policy learning, this case describes the political economy of healthcare reform. In late... View Details
Keywords: Martha Lagace
- 29 Sep 2009
- First Look
First Look: September 29
Policymakers tend to do just enough to satisfy political demands but not enough to solve the real problems, and they wait too long to act. The resulting policies are overly reactive, enacted once damage is already done, and they are too... View Details
Keywords: Martha Lagace
- 07 Aug 2012
- First Look
First Look: August 7
Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams Authors:Carmit Tadmor, Patricia Satterstrom, Sujin Jang, and Jeffrey Polzer Publication:Journal of Cross-Cultural... View Details
Keywords: Sean Silverthorne
- 22 Jun 2010
- First Look
First Look: June 22
self-sorting, and manager-directed joint learning. It shows that such culture will be stronger among more important employees and in older and more successful firms where employees make important decisions and the manager has strong... View Details
Keywords: Martha Lagace
- Web
Events - Business History
State in Authoritarian Asia . Precarious Ties analyzes "the relationships between business and political elites in three authoritarian regimes in developing Asia: Indonesia under Suharto's New Order, Malaysia under the Barisan Nasional,... View Details
- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
SUMMING UP Is Management the Missing Ingredient in Melding Organization Culture and Remote Work? Those who have experienced remote work are largely vocal supporters of the notion. Its success is dependent, on the one hand, on an effective... View Details
Keywords: by James Heskett
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- 14 Jun 2016
- First Look
June 14, 2016
roles are uncertain, goals are shifting, expertise and organizational cultures are varied, and participants have clashing or even antagonistic perspectives. I have studied more than a dozen cross-industry innovation projects, among them... View Details
Keywords: Sean Silverthorne
- 21 May 2024
- Cold Call Podcast
The Importance of Trust for Managing through a Crisis
- 15 Mar 2016
- First Look
March 15, 2016
turnout among those who would have registered anyway. On the contrary, citizens registered due to the visits became more interested in the elections, and 93% voted at least once in 2012. Overall, these results suggest that easing registration requirements could... View Details