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  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

PublicationsFinding Your True North: A Personal Guide Authors:Bill George, Andrew McLean, and Nick Craig Publication:San Francisco: Jossey-Bass, 2008 Abstract Based on Bill George's bestselling book True North, this View Details
Keywords: Martha Lagace
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

dynamics tool that he was responsible for creating—on a Sunday when he had a major personal engagement. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407037 Tim Keller at Katzenbach Partners LLC (B)... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally and treated them accordingly. If... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 08 May 2007
  • First Look

First Look: May 8, 2007

perceptions, emotions, and motivation levels—on several dimensions of performance. People perform better when their workday experiences include more positive emotions, stronger intrinsic motivation (passion for the work), and more favorable View Details
Keywords: Martha Lagace
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

Negotiating Business in China: A Questionnaire Authors:James K. Sebenius and Cheng (Jason) Qian Abstract Cultural differences can affect negotiations in many ways, from influencing the basic motivations and perceptions of the players to... View Details
Keywords: Martha Lagace
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study... View Details
Keywords: Martha Lagace
  • 21 Feb 2012
  • First Look

First Look: Feb. 21

company to an advanced materials company whose products and services can make its clients more sustainable. During the 1960s and 1970s the company received a series of external shocks in the form of negative public opinion for some of its activities. These challenged... View Details
Keywords: Sean Silverthorne
  • 30 Jul 2013
  • First Look

First Look: July 30

Rucker Abstract—Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less thoughtfully can shape View Details
Keywords: Anna Secino
  • 22 May 2012
  • First Look

First Look: May 22

office-but at what cost? In "Sleeping with Your Smartphone," Leslie Perlow reveals how you can disconnect and become more productive in the process. In fact, she shows that you can devote more time to your personal life and... View Details
Keywords: Sean Silverthorne
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

executives, middle managers, and sales people from companies across a variety of industries. The survey focused on questions about how well their companies’ strategies informed six critical elements of their sales approaches. The results indicate a big gap between the... View Details
Keywords: Carmen Nobel

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