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  • 17 Jun 2015
  • Lessons from the Classroom

Excellence Comes From Saying No

We all know people who seem able to perform at a higher level than those around them; and we've all had moments ourselves where we are firing on all cylinders and everything just seems to work. But how do you achieve that kind of... View Details
Keywords: by Michael Blanding
  • 31 Jan 2007
  • HBS Case

When Good Teams Go Bad

What could better symbolize high-level business performance than an eight-oared crew team rowing in perfect unison, their boat powered by a selfless collaboration of strength, skill, and shared purpose? It's no wonder that advertisers... View Details
Keywords: by Garry Emmons
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

even more difficult than in the past. Why the concern about coordination between sales and marketing? Every business exists for financial performance—making money. We know generally how to measure it across different companies and industries, and use View Details
Keywords: by Benson Shapiro
  • December 5, 2024
  • Article

A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol

By: Alex Thabane, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia and Mohit Bhandari
Introduction
Clear definitions are essential in science, particularly in the study of abstract phenomena like creativity. Due to its inherent complexity and domain-specific nature, the study of creativity has been complicated, as evidenced by the various... View Details
Keywords: Creativity; Health Care and Treatment; Outcome or Result; Measurement and Metrics
Related
  • 21 Aug 2017
  • Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

“Results show strong correlations between business performance metrics and analytics capabilities, and highlight a variety of tasks in which top performing companies use... View Details
Keywords: by Dina Gerdeman
  • 15 Jul 2019
  • Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

principles of accounting, including accrual accounting, effectively smooth out performance and deliberately obscure the inflows and outflows of cash. The modern finance approach is to return to cash via various View Details
Keywords: by Dina Gerdeman
  • 29 Mar 2016
  • First Look

March 29, 2016

how today's organizations run. By demonstrating the interconnectivity among the three key pillars of management, students see how decisions impact strategic choices, organizational alignment, and leadership approaches, ultimately leading to the overall View Details
Keywords: Sean Silverthorne
  • 22 Mar 2013
  • Research & Ideas

Pulling Campbell’s Out of the Soup

were able to create a very powerful culture." Conant established two performance metrics to measure progress, one based on economic value, measured by shareholder returns compared to competitor... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

segments and relevant metrics and incentives. Additionally, when market lifecycles are shorter, you must reconstruct sales models more often, and this must be done while the ship is under full sail in an ocean where you don't control the... View Details
Keywords: by Kristen Senz
  • 10 Sep 2013
  • First Look

First Look: September 10

of metrics to describe TV programs and broadcast advertising. Co-Founder and CEO Deb Roy said: "We want to measure audience engagement, not just media consumption." But what was the value of audience engagement? How could it be... View Details
Keywords: Sean Silverthorne
  • 07 Jan 2019
  • Research & Ideas

The Better Way to Forecast the Future

too narrow, or underconfident. When combining probability forecasts, users need to adjust for those individual tendencies. Measuring accuracy and tracking performance are crucial to improving forecasts. Just as there are different methods... View Details
Keywords: by Roberta Holland; Air Transportation; Transportation
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

varied. “While diversity is easier to measure quantitatively,” Laurie pointed out, “inclusion metrics are currently qualitative and inconsistent.” Bob put it in personal terms: “I was able to hold myself accountable for diversity results,... View Details
Keywords: by James Heskett
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

innovation. Organizations consistently applied new metrics to measure performance but used activity and time logged into systems to proxy for the actual value. Forging a new, better workplace Businesses are... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 17 Oct 2018
  • Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

season from the website BasketballReference.com, and then compared how many minutes each player played under black coaches versus white. He found that players averaged 40 second less per game when playing for a coach of a different race, regardless of his actual View Details
Keywords: by Michael Blanding; Sports
  • May 2021
  • Article

Value-Based Healthcare in Urology: A Collaborative Review

By: Chanan Reitblat, Paul A. Bain, Michael E. Porter, David N. Bernstein, Thomas W. Feeley, Markus Graefen, Santosh Iyer, Matthew J. Resnick, C.J. Stimson, Quoc-Dien Trinh and Boris Gershman
Context:
In response to growing concerns over rising costs and major variation in quality, improving value for patients has been proposed as a fundamentally new strategy for how healthcare should be delivered, measured, and... View Details
Keywords: Value-based Healthcare; Integrated Practice Units; Outcome Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Value; Cost Management; Strategy; Outcome or Result; Measurement and Metrics
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  • September 2020 (Revised September 2021)
  • Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley
Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details
Keywords: Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Service Operations; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta
Related
  • February 1995 (Revised June 1999)
  • Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein
The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details
Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry
Related
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

trainees how to assemble an aircraft wing—and has cut the time it takes them to do that task by 35%. At GE, factory workers have achieved a similar gain in efficiency by using voice commands in AR experiences to perform complex wiring. AR... View Details
Keywords: Carmen Nobel
  • 14 Jul 2003
  • Research & Ideas

Understaffed and Overworked: What Now?

conversations with their bosses, notes Thomas DeLong, who teaches organizational behavior at Harvard Business School. "I'm amazed that although organizations are willing to set metrics for success in difficult times, so few... View Details
Keywords: by Paul Michelman
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

keep the team progressing toward their goal, but to properly address all concerns raised along the way. Use the “clean sheet of paper” exercise to think creatively about company processes Another best practice is to perform the clean... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden

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