Performance Metrics - Publications - Faculty & Research

30 Mar 2023
Blog Post

Amager Bakke: A Look into the Future of Waste Incineration

the UK make it economically viable for UK waste producers to ship their trash on barges to Denmark. Thanks to state-of-the-art flue gas cleaning and bottom ash treatment, the incinerator’s environmental metrics are already impressive. We... View Details

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details

Keywords: by Robert S. Kaplan

Web

Health Care - Faculty & Research

Bandiera and B. Kelsey Jack A substantial body of research investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to View Details

2019
Working Paper

The Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

By: Achal Bassamboo, Ruomeng Cui and Antonio Moreno

Prediction is an important activity in various business processes, but it becomes difficult when historical information is not available, such as forecasting demand of a new product. One approach that can be applied in such situations is to crowdsource opinions from... View Details

Keywords: Wisdom Of Crowds; Demand Forecasting; Price Forecasting; Forecasting and Prediction; Social and Collaborative Networks; Size; Performance

Citation

SSRN

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

increase in antiwhite bias. In fact, on average, white respondents perceive more antiwhite bias than antiblack bias in the twenty-first century. "It's very hard to find a metric that suggests that white people actually have a worse time... View Details

Keywords: by Carmen Nobel

Web

Hidden Workers, Part-Time Potential - Managing the Future of Work

are more loyal and perform better on several key metrics compared to traditional sources of talent. With many companies facing a talent shortage, hiring these hidden workers may be the solution. Read the... View Details

2006
Working Paper

Too Motivated?

By: Eric J. Van den Steen

I show that an agent's motivation to do well (objectively) may be unambiguously bad in a world with differing priors, i.e., when people openly disagree on the optimal course of action. The reason is that an agent who is strongly motivated is more likely to follow... View Details

Keywords: Governance Controls; Employees; Wages; Measurement and Metrics; Outcome or Result; Performance; Agency Theory; Motivation and Incentives

Citation

SSRN

Web

Philanthropy - Institute For Strategy And Competitiveness

conscience into a professional field. Order article at Harvard Business Online This article is also available in the book On Competition . Feb 2002 Center for Effective Philanthropy Foundation Performance View Details

Web

Social Enterprise - Faculty & Research

Beiting Cheng, Ioannis Ioannou and George Serafeim In this paper, we investigate whether superior performance on corporate social responsibility (CSR) strategies leads to better access to finance. We hypothesize that better access to... View Details

Web

Alternative Investments Course | HBS Online

key players involved, interpret metrics to analyze performance, and discuss trends in alternatives. Highlights The Money Journey Part 1 Complementarity PFA Pension: Strategy 2020 Show Hide Details Concepts The Money Journey View Details

26 Feb 2019
First Look

New Research and Ideas, February 26, 2019

provides information for detecting root causes. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55759 forthcoming Management Science Using Charity Performance Metrics as an Excuse Not to... View Details

Keywords: Dina Gerdeman

22 Aug 2017
First Look

First Look at New Research and Ideas, August 23

component. However, defining clear performance metrics and experience levels was not an easy task. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/917020-PDF-ENG Harvard Business School Case... View Details

Keywords: Sean Silverthorne

2012
Working Paper

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats

The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details

Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry

Citation

SSRN

Read Now

2023
Working Paper

New Facts and Data about Professors and Their Research

By: Kyle Myers, Wei Yang Tham, Jerry Thursby, Marie Thursby, Nina Cohodes, Karim R. Lakhani, Rachel Mural and Yilun Xu

We introduce a new survey of professors at roughly 150 of the most research-intensive institutions of higher education in the US. We document seven new features of how research-active professors are compensated, how they spend their time, and how they perceive their... View Details

Keywords: Research; Higher Education; Compensation and Benefits; Measurement and Metrics; Equality and Inequality; Performance Productivity

Citation

Read Now

14 Feb 2012
First Look

First Look: February 14

each distribution over the feasible subsets. Our rules can be interpreted as distance minimization-selecting the order closest to the population's preferences, using a metric on the orders that reflects the distribution over the possible... View Details

Keywords: Carmen Nobel

January 2018 (Revised January 2020)
Case

People Analytics at McKinsey

By: Jeffrey T. Polzer and Olivia Hull

A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details

Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry

Citation

Educators

Purchase

Fast Answer

Resources for Investment Management and Financial Analysis

Topics Good for finding… Suggested Resources Company Research Data and background information for stock pitching prep Basic valuation metrics Strength and Weaknesses of the company (SWOT analysis) Lists (screening) and... View Details

23 Jun 2009
First Look

First Look: June 23

outperformance." This case provides an opportunity to evaluate Goldman's decision to raise capital, the cost to the firm of Buffett's investment, and the decision by Warren Buffett to make the investment, all in the context of a profound market crisis that may... View Details

Keywords: Martha Lagace

July 2021
Article

Material Sustainability Information and Stock Price Informativeness

By: Jody Grewal, Clarissa Hauptmann and George Serafeim

As part of the SEC’s revision of Regulation S-K, many investors proposed the mandatory disclosure of sustainability information in the form of environmental, social, and governance (ESG) data. However, progress is contingent on collecting evidence regarding which... View Details