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- Faculty Publications (298)
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- All HBS Web (522)
- Faculty Publications (298)
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
becomes even more tangible when companies contemplate adding customer profitability information to their BSC customer perspective. The ability of TDABC to measure, simply and accurately, profitability at the individual customer level allows companies to consider new... View Details
Keywords: by Sarah Jane Gilbert
- 2009
- Chapter
Evaluating the Impact of SA8000 Certification
By: Michael J. Hiscox, Claire Schwartz and Michael W. Toffel
SA 8000, along with other types of certification standards and corporate codes of conduct, represents a new form of private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes... View Details
Hiscox, Michael J., Claire Schwartz, and Michael W. Toffel. "Evaluating the Impact of SA8000 Certification." In Social Accountability 8000: The First Decade -- Implementation, Influence, and Impact, edited by Deborah Leipziger. Greenleaf Publishing, 2009.
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
outcomes have changed a lot. A couple things have happened. There's been a lot more technology that's been introduced to the sport from a performance standpoint. And those of you that watch the game, things like StatCast, which now shows... View Details
- 01 Jun 2023
- News
Bridging the ESG Data Gap
Megan Murday The idea for a digital platform to help venture capitalists calculate, benchmark, and improve portfolio ESG performance crystallized while Megan Murday (MBA 2021) was studying at HBS. Now the CEO of the software startup... View Details
Keywords: Deborah Blagg
- 2008
- Dictionary Entry
Total Factor Productivity
By: Diego Comin
Total Factor Productivity (TFP) is the portion of output not explained by the amount of inputs used in production. The following definition describes the measurement and importance of TFP for growth, fluctuations and development as well as likely future directions of... View Details
Keywords: Business Cycles; Economic Growth; Measurement and Metrics; Production; Performance Productivity; Research
Comin, Diego. "Total Factor Productivity." In The New Palgrave Dictionary of Economics. 2nd ed. Edited by Steven Derlauf and Larry Blume. Hampshire, U.K.: Palgrave Macmillan, 2008.
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
and that this difference is associated with significant performance differentials. We propose three possible reasons for the managerial gap of founder CEO firms: a) informational problems preventing a clear understanding of the weakness... View Details
Keywords: Carmen Nobel
- 30 Mar 2023
- Blog Post
Amager Bakke: A Look into the Future of Waste Incineration
the UK make it economically viable for UK waste producers to ship their trash on barges to Denmark. Thanks to state-of-the-art flue gas cleaning and bottom ash treatment, the incinerator’s environmental metrics are already impressive. We... View Details
- Web
Business Fundamentals Course - CORe | HBS Online
problems—from performing A/B testing on a website to using sampling to check warehouse inventory. Highlights Learn about the basics of population sampling. Start with the question you are trying to answer first before determining what... View Details
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
- 2006
- Working Paper
Too Motivated?
I show that an agent's motivation to do well (objectively) may be unambiguously bad in a world with differing priors, i.e., when people openly disagree on the optimal course of action. The reason is that an agent who is strongly motivated is more likely to follow... View Details
Keywords: Governance Controls; Employees; Wages; Measurement and Metrics; Outcome or Result; Performance; Agency Theory; Motivation and Incentives
Van den Steen, Eric J. "Too Motivated?" Sloan School of Management Working Paper, No. 4547-05, April 2006. (Available at SSRN.)
- Web
Philanthropy - Institute For Strategy And Competitiveness
conscience into a professional field. Order article at Harvard Business Online This article is also available in the book On Competition . Feb 2002 Center for Effective Philanthropy Foundation Performance View Details
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
provides information for detecting root causes. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55759 forthcoming Management Science Using Charity Performance Metrics as an Excuse Not to... View Details
Keywords: Dina Gerdeman
- 13 Feb 2012
- Research & Ideas
The Case Against Racial Colorblindness
increase in antiwhite bias. In fact, on average, white respondents perceive more antiwhite bias than antiblack bias in the twenty-first century. "It's very hard to find a metric that suggests that white people actually have a worse time... View Details
Keywords: by Carmen Nobel
- Web
Alternative Investments Course | HBS Online
and key players involved, interpret metrics to analyze performance, and discuss trends in alternatives. Highlights The Money Journey Part 1 Complementarity PFA Pension: Strategy 2020 Show Hide Details Concepts The Money Journey View Details
- 2019
- Working Paper
The Wisdom of Crowds in Operations: Forecasting Using Prediction Markets
By: Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Prediction is an important activity in various business processes, but it becomes difficult when historical information is not available, such as forecasting demand of a new product. One approach that can be applied in such situations is to crowdsource opinions from... View Details
Keywords: Wisdom Of Crowds; Demand Forecasting; Price Forecasting; Forecasting and Prediction; Social and Collaborative Networks; Size; Performance
Bassamboo, Achal, Ruomeng Cui, and Antonio Moreno. "The Wisdom of Crowds in Operations: Forecasting Using Prediction Markets." Working Paper, 2019.
- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- 1996
- Book
Creativity in Context
By: T. M. Amabile
Keywords: Creativity; Theory; Research; Motivation and Incentives; Situation or Environment; Organizational Culture; Measurement and Metrics; Personal Characteristics; Cognition and Thinking; Performance; Performance Evaluation; Social Psychology
Amabile, T. M. Creativity in Context. Boulder, CO: Westview Press, 1996.
- Web
Hidden Workers, Part-Time Potential - Managing the Future of Work
are more loyal and perform better on several key metrics compared to traditional sources of talent. With many companies facing a talent shortage, hiring these hidden workers may be the solution. Read the... View Details
- January 2018 (Revised January 2020)
- Case
People Analytics at McKinsey
By: Jeffrey T. Polzer and Olivia Hull
A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details
Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry
Polzer, Jeffrey T., and Olivia Hull. "People Analytics at McKinsey." Harvard Business School Case 418-023, January 2018. (Revised January 2020.)
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
component. However, defining clear performance metrics and experience levels was not an easy task. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/917020-PDF-ENG Harvard Business School Case... View Details
Keywords: Sean Silverthorne