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  • 13 Jul 2010
  • First Look

First Look: July 13

  PublicationsHow Will You Measure Your Life? Authors:Clayton M. Christensen Publication:Harvard Business Review 88, nos. 7-8 (July-August 2010) An abstract is unavailable at this time. Read the Article:... View Details
Keywords: Martha Lagace
  • 01 Aug 2022
  • What Do You Think?

Does Religious Belief Affect Organizational Performance?

research has concentrated on the influence that a CEO’s background can have on his or her attitude toward uncertainty and willingness to take risks, with subsequent outcomes for the organizations studied. But there hasn’t been much... View Details
Keywords: Re: James L. Heskett
  • 08 Dec 2015
  • First Look

December 8, 2015

Big Cities: The Promises and Limitations of Improved Measures of Urban Life By: Glaeser, Edward L., Scott Duke Kominers, Michael Luca, and Nikhil Naik Abstract—New, "big" data sources allow View Details
Keywords: Sean Silverthorne
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

level—major products within product lines and with clear, measurable outcomes. Your job is to set the tone at the top, and at fewer than 100 employees, you can stay pretty close to the details. Once teams get bigger, you will rely on this... View Details
Keywords: by Julia Austin
  • 27 Mar 2018
  • First Look

First Look at New Research, March 27, 2018

Abstract—We investigate whether top managers affect the performance of large public sector organizations. As our case study we examine CEOs of English public hospitals, which are large, complex organizations with multi-million turnover. We study the impact of... View Details
Keywords: Sean Silverthorne
  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
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  • 24 Jun 2002
  • Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

Enduring Success Provides There are four satisfactions of enduring success, according to Stevenson: Achievement: Do you measure accomplishments against an external goal? Power, wealth, recognition, competition against others. Happiness:... View Details
Keywords: by Martha Lagace
  • 06 Aug 2013
  • First Look

First Look: August 6

available. Purchase this case: http://hbr.org/search/313109-PDF-ENG Harvard Business School Case 112-085 Schön Klinik: Measuring Cost and Value The case illustrates how a leading German hospital group has invested deeply in the View Details
Keywords: Anna Secino
  • 18 May 2016
  • Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

murdering somebody). Afterward, the researchers measured how well the participants remembered the experiences. The memory scores were lowest among those trying to recall a time they engaged in unethical behavior. Memories of our own... View Details
Keywords: by Carmen Nobel
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

Economics & Management Strategy Measuring Consumer Preferences for Video Content Provision via Cord-Cutting Behavior By: Prince, Jeffrey, and Shane Greenstein Abstract—The television industry is undergoing a generational shift in... View Details
Keywords: Sean Silverthorne
  • 19 May 2021
  • Op-Ed

Why America Needs a Better Bridge Between School and Career

college degree. Incentives and measurement will also play an important role in understanding the success of training efforts. If college-focused programs aspire to support employment outcomes, labor market View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
  • 16 Mar 2023
  • Research & Ideas

Why Business Travel Still Matters in a Zoom World

whenever they knew the address of each patent’s inventor and used cutting-edge empirical methods to determine causality. In addition to the 1.4 percent uptick in patents, the authors found that new applications cited other patents 3.4 percent more often—evidence of... View Details
Keywords: by Kara Baskin; Air Transportation
  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

between immigration and innovation. We construct a measure of foreign born expertise and show that technology areas where immigrant inventors were prevalent between 1880 and 1940 experienced more patenting and citations between 1940 and... View Details
Keywords: Sean Silverthorne
  • 15 Mar 2022
  • Research & Ideas

This Workplace Certification Made Already Safe Companies Even Safer

called OHSAS 18001. While advocates have claimed for years that OHSAS 18001 adoption would lead to fewer workplace injuries, better brand image, and access to new customers, such claims were based on anecdotal evidence. In fact, little systematic evidence about the... View Details
Keywords: by Rachel Layne
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

until they hit the right formula. In reality, that’s problematic, says Chung. “If you want to know if a compensation plan is working or not, you need to change the compensation plan and observe and measure the change in productivity,... View Details
Keywords: by Michael Blanding
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal.  Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees are more productive, service... View Details
Keywords: by Dina Gerdeman
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

personal level, for instance, by asking how everyone is holding up. “It can be harder to pay attention to a long meeting online versus face-to-face.” Afterward, managers should articulate key outcomes of the meeting using other media like... View Details
Keywords: by Dina Gerdeman
  • 04 Jan 2022
  • What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Harvard Business School, the outcome doesn't mean the decision made was a good one. Knowing doesn't lessen the value of discussing the issues. "Executives fired for cause rarely go quietly. They usually sue to keep the money they... View Details
Keywords: by James Heskett
  • 02 Jun 2021
  • Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

for these long-standing disparities.” For the past 20 years, Chandra has been examining differences in health outcomes between white and Black Americans, searching for solutions to shrink the gap. In a recent working paper published... View Details
Keywords: by Michael Blanding; Health
  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

educating first generation college students and moving away from prioritizing candidates coming from more privileged backgrounds.” Measurement was on the minds of several respondents. Steve Hopkins said that diversity “needs to be an... View Details
Keywords: by James Heskett

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