Publications

Publications

Filter Results: (537) Arrow Down

Show Results For

← Page 13 of 537 Results →
Sort by

Are you looking for?

→Search All HBS Web
  • 22 Oct 2021
  • Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

need to be shoulder-to-shoulder to collaborate,” Neeley says, “but you have to trust people will show up when they need to. 2. Stop counting ‘butts in seats’ As a corollary to trusting in workers, managers must also change the way they View Details
Keywords: by Michael Blanding
  • 04 Jan 2022
  • What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Harvard Business School, the outcome doesn't mean the decision made was a good one. Knowing doesn't lessen the value of discussing the issues. "Executives fired for cause rarely go quietly. They usually sue to keep the money they... View Details
Keywords: by James Heskett
  • 13 Jul 2010
  • First Look

First Look: July 13

  PublicationsHow Will You Measure Your Life? Authors:Clayton M. Christensen Publication:Harvard Business Review 88, nos. 7-8 (July-August 2010) An abstract is unavailable at this time. Read the Article:... View Details
Keywords: Martha Lagace
  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Related
  • 15 Oct 2001
  • Research & Ideas

What You Don’t Know About Making Decisions

Competing arguments become difficult to judge, since advocates will suggest using those measures (net income, return on capital, market presence, share of mind, and so on) that favor their preferred alternative. Fuzzy thinking and long... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

like exports that can also be driven up by policies that do not raise productivity or long-term prosperity. For policy makers, this suggests that each individual measure under consideration needs to be tested as to whether it improves... View Details
Keywords: by Christian Ketels
  • 15 Mar 2022
  • Research & Ideas

This Workplace Certification Made Already Safe Companies Even Safer

called OHSAS 18001. While advocates have claimed for years that OHSAS 18001 adoption would lead to fewer workplace injuries, better brand image, and access to new customers, such claims were based on anecdotal evidence. In fact, little systematic evidence about the... View Details
Keywords: by Rachel Layne
  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

between immigration and innovation. We construct a measure of foreign born expertise and show that technology areas where immigrant inventors were prevalent between 1880 and 1940 experienced more patenting and citations between 1940 and... View Details
Keywords: Sean Silverthorne
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

until they hit the right formula. In reality, that’s problematic, says Chung. “If you want to know if a compensation plan is working or not, you need to change the compensation plan and observe and measure the change in productivity,... View Details
Keywords: by Michael Blanding
  • 06 Oct 2003
  • Research & Ideas

The Problem with Hedge Funds

the investor has seen before. In many instances the banks are accepting investments from qualified individuals—people with a net worth of more than a certain amount. But the net worth measure is somewhat elastic, and smaller investors are... View Details
Keywords: by D. Quinn Mills
  • 16 Mar 2023
  • Research & Ideas

Why Business Travel Still Matters in a Zoom World

whenever they knew the address of each patent’s inventor and used cutting-edge empirical methods to determine causality. In addition to the 1.4 percent uptick in patents, the authors found that new applications cited other patents 3.4 percent more often—evidence of... View Details
Keywords: by Kara Baskin; Air Transportation
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2002
  • Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

Enduring Success Provides There are four satisfactions of enduring success, according to Stevenson: Achievement: Do you measure accomplishments against an external goal? Power, wealth, recognition, competition against others. Happiness:... View Details
Keywords: by Martha Lagace
  • 19 May 2021
  • Op-Ed

Why America Needs a Better Bridge Between School and Career

college degree. Incentives and measurement will also play an important role in understanding the success of training efforts. If college-focused programs aspire to support employment outcomes, labor market View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

Economics & Management Strategy Measuring Consumer Preferences for Video Content Provision via Cord-Cutting Behavior By: Prince, Jeffrey, and Shane Greenstein Abstract—The television industry is undergoing a generational shift in... View Details
Keywords: Sean Silverthorne
  • 18 May 2016
  • Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

murdering somebody). Afterward, the researchers measured how well the participants remembered the experiences. The memory scores were lowest among those trying to recall a time they engaged in unethical behavior. Memories of our own... View Details
Keywords: by Carmen Nobel
  • 09 Dec 2002
  • Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

The Sarbanes-Oxley Act of 2002, signed into law last July, is the government's response to a series of financial reporting scandals that rocked investors. Among other measures the law offers up stiff criminal penalties for accounting... View Details
Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services
  • 23 Oct 2013
  • Research & Ideas

Overcoming Nervous Nelly

others said, "I am anxious" or "I am calm." That simple reframing device dramatically changed the outcome of their performances. Measured by voice recognition software that rated pitch,... View Details
Keywords: by Michael Blanding
  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

educating first generation college students and moving away from prioritizing candidates coming from more privileged backgrounds.” Measurement was on the minds of several respondents. Steve Hopkins said that diversity “needs to be an... View Details
Keywords: by James Heskett
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

strategies. The strategy map for a support unit typically includes a financial objective to improve its efficiency in supplying services to the enterprise. This objective is usually measured by the cost of services provided and a... View Details
Keywords: by Robert S. Kaplan; Service

Are you looking for?

→Search All HBS Web