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  • 26 Jul 2010
  • Research & Ideas

Yes, You Can Raise Prices in a Downturn

understand what your customers really buy and how. In many B2B selling situations, for example, there is an organizational boundary between customer personnel who see the value and those who see the price... View Details
Keywords: by Sean Silverthorne; Retail; Consumer Products
  • 2023
  • Working Paper

Culture as a Signal: Evidence from a Natural Field Experiment

By: Wei Cai, Dennis Campbell and Jiehang Yu
The importance of culture as an informal management control system is increasingly acknowledged in academia. While prior research mainly focuses on the value of culture on internal stakeholders (e.g., employees), we examine whether culture serves as a credible signal... View Details
Keywords: Organizational Culture; Groups and Teams; Customer Focus and Relationships
Related
  • Article

Risk Management—The Revealing Hand

By: Robert S. Kaplan and Anette Mikes
Many believe that the recent emphasis on enterprise risk management function is misguided, especially after the failure of sophisticated quantitative risk models during the global financial crisis. The concern is that top-down risk management will inhibit innovation... View Details
Keywords: Risk Management
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    Levers of Control

    Based on a ten-year examination of control systems in over 50 U.S. businesses, this book broadens the definition of control and establishes a critical bridge between the disciplines of strategy and accounting and control. In addition to the more traditional diagnostic... View Details
    • 20 Oct 2008
    • Research & Ideas

    The Seven Things That Surprise New CEOs

    connected to the company. Implications For Ceo Leadership Taken together, the seven surprises carry some important and subtle implications for how a new CEO should define his job. First, the CEO must learn to manage organizational context... View Details
    Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
    • 13 Apr 2011
    • Working Paper Summaries

    The ‘IKEA Effect’: When Labor Leads to Love

    Keywords: by Michael I. Norton, Daniel Mochon & Dan Ariely; Consumer Products
    • Teaching

    Overview

    The Business of Aesthetics is a new course for second-year students who are considering careers in sectors and companies whose long-term financial value is built on their ability to deliver aesthetic value. Such companies are rewarded not only for eliciting a high... View Details
    • 31 Mar 2002
    • Research & Ideas

    You’re Wasting Your Employees! What You Can Do About It

    bottom-up strategic initiatives, but also injects meaning into individual effort. It means articulating company values that not only align organizational effort with the overall enterprise objectives, but... View Details
    Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
    • 08 Jan 2013
    • Working Paper Summaries

    Leading Amidst Competing Technical and Institutional Demands: Revisiting Selznick’s Conception of Leadership

    Keywords: by Marya L. Besharov & Rakesh Khurana
    • 17 Dec 2009
    • Working Paper Summaries

    Integrity: Without It Nothing Works

    Keywords: by Michael C. Jensen
    • 2017
    • Working Paper

    Inequality in Knowledge Repository Use in Scaling Service Operations

    By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
    To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details
    Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance
    Related
    • 2008
    • Working Paper

    Product Development and Learning in Project Teams: The Challenges are the Benefits

    By: Amy C. Edmondson and Ingrid M. Nembhard
    The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
    Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks
    Related
    • 10 Dec 2018
    • HBS Seminar

    Julianna Pillemer, Wharton, University of Pennsylvania

    • July 2004
    • Supplement

    World Vision International: The AIDS Initiative

    By: Christopher A. Bartlett
    Management discusses the organizational and governance challenges of operating a global network of partner organizations. Then key managers reflect on the decision World Vision must make on the AIDS Hope Initiative--a new strategic direction that challenges many of the... View Details
    Keywords: Health Care and Treatment; Goals and Objectives; Corporate Social Responsibility and Impact; Problems and Challenges; Core Relationships; Welfare; Value; Health Industry
    Related
    • 29 Jul 2014
    • Working Paper Summaries

    Learning from the Kursk Submarine Rescue Failure: The Case for Pluralistic Risk Management

    Keywords: by Anette Mikes & Amram Migdal
    • Spring 2019
    • Article

    Fluid Teams and Knowledge Retrieval: Scaling Service Operations

    By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
    To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
    Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
    Related
    • August 2017 (Revised January 2023)
    • Case

    Enel: The Future of Energy

    By: Mark R. Kramer and Bhanuteja Nadella
    Enel has transformed from the Italian state-owned energy monopoly into a global leader in renewable energy and shared value creation. Through its open innovation model, the company has catapulted to the cutting edge of electric mobility and distributed power... View Details
    Keywords: Energy Generation; Renewable Energy; Growth and Development Strategy; Strategic Planning; Energy Industry
    Related
    • June 2016 (Revised December 2017)
    • Case

    Google to Alphabet: Ten Things We Know to Be True

    By: Robert Simons and Annelena Lobb
    Google’s founders wrote “10 Things We Know to Be True,” a document detailing founding principles and values, early in the company’s life. As the company expanded, added business units, and changed its name to Alphabet, were these principles and values still valid and... View Details
    Keywords: Technology; Strategy; Organizational Design; Technology Industry
    Related
    • Research Summary

    Overview

    My research examines the processes, mechanisms and institutions that influence the effectiveness of organizational interactions between societal sectors (business, government and civil society).  My work is motivated by the belief that more study of what makes... View Details

      Carolyn J. Fu

      Carolyn Fu is an assistant professor of business administration in the Strategy Unit. She studies innovation strategy in the context of high degrees of social construction – where the value of an innovation is continuously redefined between firms and their... View Details