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      • February 2009 (Revised April 2011)
      • Supplement

      Mistry Architects (C)

      By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha
      This case is a follow-up to "Mistry Architects: Innovating for Sustainability (A)" (Case 609-044) and (B) (Case 609-064). In Case (A) Sharukh and Renu Mistry founded and run an architectural firm dedicated to being both client-oriented and environmentally responsible.... View Details
      Keywords: Decision Choices and Conditions; Growth and Development Strategy; Management Succession; Corporate Social Responsibility and Impact; Business and Community Relations; Nonprofit Organizations; Environmental Sustainability
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      Edmondson, Amy C., Robert G. Eccles, and Mona Sinha. "Mistry Architects (C)." Harvard Business School Supplement 609-086, February 2009. (Revised April 2011.)
      • January 2009 (Revised April 2017)
      • Teaching Note

      American Cancer Society: Access to Care

      By: Robert Simons
      Teaching Note for [109015]. View Details
      Keywords: Management Control Systems; Strategy And Execution; Levers Of Control; Non-profit; Non-Governmental Organizations; Nonprofit Organizations
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      Simons, Robert. "American Cancer Society: Access to Care." Harvard Business School Teaching Note 109-016, January 2009. (Revised April 2017.)
      • December 2008 (Revised March 2009)
      • Case

      The Metropolitan Opera (A)

      By: Anita Elberse and Crissy Perez
      In April 2007, the New York City Metropolitan Opera's general manager Peter Gelb looks back on the first season of a daring experiment to broadcast performances live in high-definition to movie theaters across North America. While the "Live in HD" program has received... View Details
      Keywords: Arts; Technological Innovation; Marketing Strategy; Nonprofit Organizations; Competitive Advantage; Entertainment and Recreation Industry
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      Elberse, Anita, and Crissy Perez. "The Metropolitan Opera (A)." Harvard Business School Case 509-033, December 2008. (Revised March 2009.)
      • December 2008 (Revised March 2009)
      • Case

      The World Food Programme during the Global Food Crisis (A)

      By: Anette Mikes, Peter Tufano, Eric D. Werker and Jan-Emmanuel De Neve
      Rising food prices threatened an unprecedented number of people around the world with malnutrition or starvation in 2008. The new Executive Director of the United Nations' World Food Programme (WFP)—the world's largest food relief agency—must not only address this... View Details
      Keywords: Food; Globalized Firms and Management; Nutrition; Crisis Management; Business and Government Relations; Nonprofit Organizations; Welfare
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      Mikes, Anette, Peter Tufano, Eric D. Werker, and Jan-Emmanuel De Neve. "The World Food Programme during the Global Food Crisis (A)." Harvard Business School Case 709-024, December 2008. (Revised March 2009.)
      • November 2008 (Revised October 2009)
      • Case

      American Cancer Society: Access to Care

      By: Robert L. Simons and Kathryn Rosenberg
      CEO John Seffrin decides to radically change the strategy of the American Cancer Society. The new Access to Care strategy relies on advocacy to change public policy and increase the number of Americans eligible for cancer prevention and treatment. The new strategy... View Details
      Keywords: Values and Beliefs; Governance Controls; Leading Change; Organizational Change and Adaptation; Organizational Structure; Nonprofit Organizations; Business Strategy; Health Industry; United States
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      Simons, Robert L., and Kathryn Rosenberg. "American Cancer Society: Access to Care." Harvard Business School Case 109-015, November 2008. (Revised October 2009.)
      • November 2008 (Revised April 2010)
      • Case

      The Bridgespan Group: Chapter 2

      By: Allen S. Grossman, Naomi Greckol-Herlich and Cathy Ross
      The Bridgespan Group was launched in 2000 by management consulting group Bain & Company as a nonprofit focused on strategy consulting for nonprofits and philanthropists. Over the next eight years, Bridgespan expanded its services to include executive search, knowledge... View Details
      Keywords: Philanthropy and Charitable Giving; Growth and Development Strategy; Service Operations; Corporate Social Responsibility and Impact; Nonprofit Organizations; Expansion; Consulting Industry
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      Grossman, Allen S., Naomi Greckol-Herlich, and Cathy Ross. "The Bridgespan Group: Chapter 2." Harvard Business School Case 309-020, November 2008. (Revised April 2010.)
      • November 2008 (Revised April 2010)
      • Case

      Youth Villages

      By: Allen S. Grossman, Cathy Ross and William Foster
      Tennessee-based nonprofit Youth Villages had an impressive record of serving emotionally and behaviorally troubled youth and their families, with higher success rates and lower costs than most child services providers. Yet expanding to offer its services on a broader... View Details
      Keywords: Growth and Development Strategy; Service Operations; Business and Government Relations; Nonprofit Organizations; Expansion; Tennessee
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      Grossman, Allen S., Cathy Ross, and William Foster. "Youth Villages." Harvard Business School Case 309-007, November 2008. (Revised April 2010.)
      • August 2008 (Revised December 2009)
      • Case

      Absolute Return for Kids

      By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter
      Absolute Return for Kids [ARK] is a charity with strong financial support-what are the constraints on its growth and impact? ARK seeks to transform the lives of children who are victims of abuse, disability, illness, and poverty. As one of the 50 largest fundraising... View Details
      Keywords: Growth and Development Strategy; Performance Capacity; Quality; Nonprofit Organizations; Expansion; South Africa; Europe; United Kingdom
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      Leonard, Herman B., Marc J. Epstein, and Melissa Tritter. "Absolute Return for Kids." Harvard Business School Case 309-036, August 2008. (Revised December 2009.)
      • August 2008 (Revised June 2013)
      • Background Note

      Note on the Nonprofit Coherence Framework

      By: Allen S. Grossman and Stacey Childress
      This note presents the Nonprofit Coherence Framework. It helps nonprofit leaders identify the key elements that support an organizational strategy focused on attaining high performance, bring those elements into a coherent relationship with the strategy and each other,... View Details
      Keywords: Management Practices and Processes; Organizational Culture; Organizational Structure; Performance Improvement; Nonprofit Organizations; Corporate Strategy
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      Grossman, Allen S., and Stacey Childress. "Note on the Nonprofit Coherence Framework." Harvard Business School Background Note 309-035, August 2008. (Revised June 2013.)
      • July–August 2008
      • Article

      Interview with a Quality Leader: Regina E. Herzlinger on Consumer-Driven Healthcare

      By: Regina E. Herzlinger
      Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration Chair at the Harvard Business School, Cambridge, MA. She received her bachelor's degree from MIT and her doctorate from the Harvard Business School The first woman to be tenured and... View Details
      Keywords: Consumer-driven Health Care; Health Care and Treatment; Health Industry
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      "Interview with a Quality Leader: Regina E. Herzlinger on Consumer-Driven Healthcare." Journal for Healthcare Quality 30, no. 4 (July–August 2008): 17–19.
      • June 2008 (Revised February 2011)
      • Case

      Year Up: A Social Entrepreneur Builds High Performance

      By: Allen S Grossman and Naomi Greckol-Herlich
      Year Up, a nonprofit job-skills training program for low-income, urban youth has run four successful programs in four cities for the past seven years. Now, after an ambitious capital campaign, the organization is poised to grow into a national program in an attempt to... View Details
      Keywords: Social Entrepreneurship; Growth Management; Quality; Nonprofit Organizations; United States
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      Grossman, Allen S., and Naomi Greckol-Herlich. "Year Up: A Social Entrepreneur Builds High Performance." Harvard Business School Case 308-032, June 2008. (Revised February 2011.)
      • May 2008 (Revised March 2010)
      • Teaching Note

      Greenpeace and WWF (TN)

      By: Ramon Casadesus-Masanell and Jordan Mitchell
      Teaching Note for [708418] and [708417]. View Details
      Keywords: Non-Governmental Organizations; Nonprofit Organizations
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      Casadesus-Masanell, Ramon, and Jordan Mitchell. "Greenpeace and WWF (TN)." Harvard Business School Teaching Note 708-513, May 2008. (Revised March 2010.)
      • 2008
      • Book

      Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers

      By: Gerald Zaltman and Lindsay Zaltman
      Why do advertising campaigns and new products often fail? Why do consumers feel that companies don't understand their needs? Because marketers themselves don't think deeply about consumers' innermost thoughts and feelings. Marketing Metaphoria is a... View Details
      Keywords: Advertising Campaigns; Nonverbal Communication; Customer Satisfaction; Books; Marketing Strategy; Product Launch; Consumer Behavior; Failure; Nonprofit Organizations; Behavior; Emotions
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      Zaltman, Gerald, and Lindsay Zaltman. Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers. Harvard Business School Press, 2008.
      • April 2008 (Revised May 2008)
      • Case

      Commonwealth Care Alliance: Elderly and Disabled Care

      By: Michael E. Porter and Jennifer F Baron
      Individuals enrolled in both Medicare and Medicaid, known as dual eligibles, are among the highest-cost beneficiaries in the US. Commonwealth Care Alliance, a small nonprofit insurer and care delivery system in Massachusetts, operated under a public demonstration... View Details
      Keywords: Programs; Public Sector; Alliances; Policy; Age; Service Delivery; Value; Health Care and Treatment; Welfare; Insurance Industry; Health Industry; Massachusetts
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      Porter, Michael E., and Jennifer F Baron. "Commonwealth Care Alliance: Elderly and Disabled Care." Harvard Business School Case 708-502, April 2008. (Revised May 2008.)
      • February 2008 (Revised August 2008)
      • Case

      Quanta Computer and the One Laptop Per Child Initiative

      By: Willy Shih, Chintay Shih and Jyun-Chen Wang
      When Quanta Computer, Inc., the world's largest manufacturer of laptop computers, first joined the One Laptop Per Child (OLPC) initiative, it faced a challenge trying to balance the cost objectives of a laptop computer targeted at children of the developing world with... View Details
      Keywords: For-Profit Firms; Disruptive Innovation; Demand and Consumers; Supply Chain; Partners and Partnerships; Nonprofit Organizations; Hardware
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      Shih, Willy, Chintay Shih, and Jyun-Chen Wang. "Quanta Computer and the One Laptop Per Child Initiative." Harvard Business School Case 608-102, February 2008. (Revised August 2008.)
      • 2008
      • Book

      Social Entrepreneurship: A Modern Approach to Social Value Creation

      By: Arthur C. Brooks
      This text brings together the established pedagogy of entrepreneurship with cutting edge nonprofit and public management tools.
      Measuring social value, earned income, donations and government income, entrepreneurial fundraising and marketing, and social... View Details
      Keywords: Social Entrepreneurship; Nonprofit Organizations; Management
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      Brooks, Arthur C. Social Entrepreneurship: A Modern Approach to Social Value Creation. Upper Saddle River, NJ: Pearson Prentice Hall, 2008.
      • January 2008 (Revised September 2008)
      • Supplement

      Marketing the "$100 Laptop" (C)

      By: John A. Quelch and David Chen
      In October 2007, the OLPC reported production delays and missed its shipment date. In early November, the $100 PC finally went into production, with initial shipments planned for Uruguay and Mongolia, and mid-month launched the "Give One, Get One" program. It enabled... View Details
      Keywords: Nonprofit Organizations; For-Profit Firms; Partners and Partnerships; Information Infrastructure; Problems and Challenges; Philanthropy and Charitable Giving; Computer Industry; Canada; Mongolia; Uruguay; United States
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      Quelch, John A., and David Chen. Marketing the "$100 Laptop" (C). Harvard Business School Supplement 508-065, January 2008. (Revised September 2008.)
      • January 2008 (Revised August 2012)
      • Case

      Retail Sales of Health Insurance: Blue Cross Blue Shield of Florida

      By: Regina E. Herzlinger and Grady Clouse
      The BCBS of Florida is contemplating whether to enter the consumer-driven health care market and if so, whether to target such groups—and individuals—and in which of its geographic markets, and how. View Details
      Keywords: Health Care and Treatment; Nonprofit Organizations; Strategy; Insurance; Insurance Industry; Florida
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      Herzlinger, Regina E., and Grady Clouse. "Retail Sales of Health Insurance: Blue Cross Blue Shield of Florida." Harvard Business School Case 308-089, January 2008. (Revised August 2012.)
      • December 2007 (Revised February 2012)
      • Case

      John and Andrea Rice: Entrepreneurship and Life

      By: Howard H. Stevenson, Janet Kraus and Shirley Spence
      The case follows the professional and personal lives of John and Andrea Rice, illustrating the challenge of "juggling" the multiple aspects of life (career, family, community, self) in the pursuit of a personal vision of success. Particular attention is paid to the... View Details
      Keywords: For-Profit Firms; Entrepreneurship; Work-Life Balance; Family and Family Relationships; Nonprofit Organizations
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      Stevenson, Howard H., Janet Kraus, and Shirley Spence. "John and Andrea Rice: Entrepreneurship and Life." Harvard Business School Case 808-042, December 2007. (Revised February 2012.)
      • December 2007 (Revised October 2008)
      • Supplement

      The American National Red Cross (B)

      By: Jay W. Lorsch and Eliot Sherman
      Keywords: Non-Governmental Organizations; Nonprofit Organizations
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      Lorsch, Jay W., and Eliot Sherman. "The American National Red Cross (B)." Harvard Business School Supplement 408-041, December 2007. (Revised October 2008.)
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