Managing Difficult Interactions - Publications - Faculty & Research

01 Dec 2003
News

Selling Digital Privacy

that they set cunning against cunning and self-adjust to technological innovation.” Although he admits that selling personal information is a difficult idea to embrace, Deighton believes it is one whose time has come. “The challenge is to... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

27 Aug 2019
News

A Shot at Success

environment to the work environment. Trey introduces these athletes to others in similar situations through Trey Academy, an interactive curriculum that focuses on the particular challenges that high school and college stars face, from... View Details

Keywords: April White

01 Jan 2009
News

Henry M. Paulson Jr., MBA 1970

and motivating others to do difficult and important things.” Hank Paulson’s leadership spans the private, public, and nonprofit sectors. During his 32 years at Goldman Sachs, Paulson rose through the ranks, becoming head of investment... View Details

18 Dec 2019
News

Thinking Smart About Numbers

alumni and guests of the HBS Club of India enjoyed Professor Desai’s July 9 book talk in New Delhi, titled “How Finance Works.” His talk “helped de-mystify some of the most complex aspects of finance into more manageable pieces,” says... View Details

Keywords: Margie Kelley

22 Feb 2018
News

My First Job

careers. As alumni returned to campus last fall for reunion, we asked them to tell us about their first jobs and what those experiences taught them. READ MORE Dan Biederman, class of '77. I took a job in the Systems Consulting Firm, American View Details

01 Jun 1997
News

Blockbuster Deals

particularly difficult because of cultural and legal differences. For example, the legal definition of 'redundant employees' varies widely as do requirements for severance arrangements. In the face of such differences, View Details

Keywords: Garry Emmons and Nancy O. Perry

01 Jun 1996
News

1996 Global Alumni Conference Probes "Information Revolution"

senior management is especially necessary, Coote said, in managing the partnerships that now often result from changed business models and corporate restructurings. Senior View Details

Keywords: Daniel Penrice

01 Dec 2009
News

Faculty Books

breed of managers built a dominant business model, enabling their companies to grow dramatically. After the industry matured, leaders rebuilt and revitalized it. The lessons of airline entrepreneurs, managers, and leaders can be applied... View Details

Keywords: Air Transportation; Transportation

13 Jun 2016
News

Brenda Bence (MBA 1991)

importance of analyzing issues, listening to others, exercising judgment, and making difficult decisions. For Bence, arriving at HBS was a unique experience. “I was from the Midwest in a class dominated by students from both coasts,”... View Details

18 Jul 2019
News

A Category Leader

to a couple of strengths. Being attuned to other people and the diversity of their needs came from my childhood traveling with my father, because he interacted with people of all different levels. “Also, developing people is really... View Details

25 Feb 2020
News

Why Layoffs are a Losing Strategy

recommends alternatives that can result in stronger companies in the long run and reduce the damage layoffs do to workers and communities. “Typical layoffs harm employees, communities, and companies,” Sucher says. Mass layoffs were uncommon prior to the late 1970s,... View Details

Keywords: April White; Telecommunications; Information

28 May 2019
News

Cure All

interactions between health care providers and payers, as well as antitrust enforcement. Here, they discuss what it would take to improve the provision of care. Say you’re settling into your seat for a short-haul flight, and your seatmate... View Details

Keywords: Hospitals; Health, Social Assistance

01 Dec 2007
News

Looking back; looking forward

with power in practice, a remarkable campus, and an alumni community more than 70,000 strong. Equally important, it’s a chance to help set the agenda for management education and research for the next century, and for tomorrow’s business... View Details

Keywords: Jay O. Light; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Dec 1996
News

Intellectual Debate: The Business of Business

Organizations and Markets unit (see Theory and Practice for a profile of the O&M unit) quickly sparked discussion in two different areas. Noting that the unit's Coordination, Control, and the Management of Organizations (CCMO) course... View Details

01 Jun 2008
News

Kash Rangan

building a successful organization, or achieving real impact? They are all interrelated, but raising money is not the hardest of the three. Getting money is hard, but it is not more difficult than the other two. That’s why there are over... View Details

Keywords: Roger Thompson; Finance

01 Jun 2006
News

India Arrives

Mahindra (MBA ’81), vice chairman and managing director of Mahindra & Mahindra, a $3.2 billion manufacturer of cars and farm equipment with divisions in IT, infrastructure, auto components, and finance. He cites a confluence of factors... View Details

Keywords: Julia Hanna

19 Jan 2016
News

Electric Avenues

on a Tuesday at 2 p.m., who’s going to show up?” Agora, the online platform Sze launched last year, offers a place for citizens to interact with their elected representatives using everything from message boards to streaming video chats.... View Details

Keywords: Dan Morrell

01 Dec 2008
News

Seth Klarman

Klarman Illustration by David Cowles While other money managers scrambled to survive the financial market meltdown, value investor extraordinaire Seth Klarman (MBA ’82), president of The Baupost Group in Boston, cautiously pursued buying... View Details