Loyalty Management - Publications - Faculty & Research

01 Jun 2008
News

Kash Rangan

managing the board, or program execution. They need to be more strategic. What role can HBS and other business schools play in helping develop the next generation of social enterprise leaders? I don’t think the business schools by... View Details

Keywords: Roger Thompson; Finance

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Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details

01 Dec 2016
News

Alumni Books of 2016

specifically. Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work by Joseph L. Badaracco Jr. (MBA 1978) (Harvard Business Review Press) Part of a manager’s job is making tough calls, and the hardest... View Details

01 Dec 2010
News

The Transformers

although from the beginning it has been closely affiliated and supported by Bain & Company, where Tierney was worldwide managing director before leaving in 2000 to cofound Bridgespan. Over the years, Bain’s support has been instrumental... View Details

Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Professional Services

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

managers formulate problems, evaluate their difficulty, define “good enough solutions,” and optimize the ways in which they will solve them in advance of attempting to solve them. The paper introduces both a framework for the analysis of... View Details

Keywords: Dina Gerdeman

17 Mar 2021
Research & Ideas

Beyond Pajamas: Sizing Up the Pandemic Shopper

their loyalty patterns by looking at the repeat purchase rate of these new customers compared with those of existing users. To do that, we calculated the portion of consumers who bought again within 60 days of their first purchase. We... View Details

Keywords: by Ayelet Israeli, Eva Ascarza, and Laura Castrillo; Retail

26 Jun 2025
News

The Vinyl Revival

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Caren Kelleher (MBA 2010) was at HBS, she started managing bands, mainly as a way to stay involved in an industry... View Details

01 Dec 2015
News

Alumni and Faculty Books for December 2015

great business cultures, building on over a century of academic thinking. They share a simple, highly predictive measurement tool, the Total Motivation (ToMo) Factor, which enables managers to measure the strength of their business... View Details

01 Feb 1998
News

Running Up the Score

of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract and maintain... View Details

Keywords: Garry Emmons

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Print View - Course Catalog

stories in authentic ways. Firms are aggressively buying consumers’ brand loyalty at the same time they are firing their customers. Customer relationship management (CRM) investments have failed to deliver... View Details

Publications