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- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's... View Details
Keywords: Sean Silverthorne
- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
undertaking traditional value creation activities—from sourcing to engaging the poor in production to distribution and sales—in low-income markets. To the degree that these ventures empower the poor—either by improving their quality of View Details
Keywords: by Sean Silverthorne
- 02 Sep 2002
- Research & Ideas
The Role of Government When All Else Fails
health, safety, and environmental policies under Phase III, all designed to make life less risky for the average citizen. What explains these changes? My sense is that as Americans grew ever more affluent (particularly in the twentieth... View Details
Keywords: by Laura Linard
- 18 Sep 2013
- Research & Ideas
Excerpt: Manufacturing Morals
impression of quietude is partly due to the fact that all shipping and receiving takes place at a centralized location on the periphery of campus. From that location, all incoming and outgoing goods (including food and trash) are dispatched underground without... View Details
Keywords: Education
- 23 Mar 2010
- First Look
First Look: March 23
constant marginal costs, there is never a pure-strategy solution where the lower-quality B firm obtains positive market share. We also consider the case where A obtains revenue from follow-on sales, as might arise when A expects to make... View Details
Keywords: Martha Lagace
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
pension and life insurance arrangements) to GDP, suggesting that preferred-habitat demand by the P&I sector for long-dated assets drives the long end of the yield curve. We draw on changes in regulations in several European countries... View Details
Keywords: Dina Gerdeman
- 13 Jul 2010
- First Look
First Look: July 13
taken and proposed by the U.S. and European governments. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/110048-PDF-ENG The U.S. Life Insurance Industry Robert C. Pozen and McCall MerchantHarvard Business School Note 310-091 This... View Details
Keywords: Martha Lagace
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
the United States. The latest Interbrand listing of the most valuable global brands reveals seven American brands in the top ten and sixty in the top hundred, more than twice the expected numbers based on the United States' command of 28... View Details
- 29 Oct 2007
- HBS Case
Marketing Maria: Managing the Athlete Endorsement
marketing. "That day, Maria's life changed forever, and so did mine," says Max Eisenbud, her agent at sports agency IMG, as quoted in the recent Harvard Business School case "Maria Sharapova: Marketing a Champion."... View Details
- 21 Feb 2017
- First Look
First Look at New Research: February 21
Organizations By: Lee, Julia J., and Francesca Gino Abstract—Competition for resources, recognition, and favorable outcomes are all facts of life in professional settings. When one falls short in comparison to colleagues or subordinates,... View Details
Keywords: Carmen Nobel
- 26 Aug 2013
- Lessons from the Classroom
Built for Global Competition from the Start
business life cycle how these fledgling ventures can operate across multiple countries. The course would also identify advantages and liabilities of starting an international company, how to manage it locally and globally, and building... View Details
- 10 Jan 2005
- Research & Ideas
How to Put Meaning Back into Leading
social component, where the pursuit of those ideals occurs in the context of enduring communal relationships. Our proposal then is to look at how a leader's choices about vision and design impact on these two dimensions of meaning. We View Details
Keywords: by Martha Lagace
- 10 May 2016
- First Look
May 10, 2016
Promises and Limitations of Improved Measures of Urban Life By: Glaeser, Edward L., Scott Duke Kominers, Michael Luca, and Nikhil Naik Abstract—New, "big" data sources allow measurement of city characteristics and outcome... View Details
Keywords: Carmen Nobel
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
globalization. Our work has not been as global as it should be. Too much of the research is based on organizational life in the West. In addition, I suspect we need to reframe our understanding of what makes for effective leadership. How... View Details
Keywords: by Sean Silverthorne
- 28 Aug 2012
- First Look
First Look: August 28
et al. Publication: British Journal of Social Psychology (forthcoming) Abstract Income inequality undermines societies: the more inequality, the more health problems, social tensions, and the lower social mobility, trust, and life... View Details
Keywords: Sean Silverthorne
- 11 Mar 2014
- First Look
First Look: March 11
August 2013 Work and Occupations Toward a Model of Work Redesign for Better Work and Better Life By: Perlow, Leslie A., and Erin L. Kelly Abstract—Flexible work accommodations provided by employers purport to help individuals struggling... View Details
Keywords: Sean Silverthorne
- 26 Oct 2010
- First Look
First Look: October 26, 2010
effective in allowing students to acquire the foundations not only for great leadership, but also for a high quality personal life and an extraordinary organization. We characterize this approach as "value free" because, 1)... View Details
Keywords: Sean Silverthorne
- 04 May 2010
- First Look
First Look: May 4
supplement:http://cb.hbsp.harvard.edu/cb/product/810011-PDF-ENG Miracle Life Inc. Lauren H. Cohen and Christopher MalloyHarvard Business School Case 210-039 Miracle Life is a firm with a unique setup and... View Details
Keywords: Martha Lagace
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 29 Jun 2007
- First Look
First Look: June 29, 2007
focus exclusively on estimates of expected payoffs, such as credit ratings, without considering the state of the economy in which default is likely to occur. Such investors are likely to be attracted to securities whose payoffs resemble... View Details
Keywords: Martha Lagace