Knowledge Workers - Publications - Faculty & Research

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

time its parent company announced $100 million in product donations, including 200,000 face masks to New York City hospitals to help keep healthcare workers safe. Given the prevalence of fake news proliferating in social media, consumers... View Details

Keywords: by Jill Avery and Richard Edelman

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

change has driven: The rise of knowledge work Trends toward flatter, less hierarchical organizations and recognition of the value-creation of frontline workers Increasing diversity and globalization,... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

might be more efficient to move the patients to where the doctors are as long as we are not compromising the health care of the patients." Khanna recently sat down with HBS Working Knowledge to discuss the globalization of health... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

workers from both the private sector and the government-an unusual partnership in a country that has rarely seen the two sectors mix. "The private sector and the government have traditionally kept each other at arm's length,"... View Details

Keywords: by Dina Gerdeman

30 Mar 2020
Research & Ideas

Readers Ask: I Need Tips for Working at Home

digital tools for communication. But in work, we still tend to use face-to-face meetings. How does location or geographic mobility affect innovation? Choudhury: Knowledge is often locked in a geography, and when a View Details

Keywords: by Kristen Senz

14 May 2007
Research & Ideas

The Key to Managing Stars? Think Team

the quality of their own work and to deliver it effectively to clients. Q: What is important now about knowledge workers from both a business and a theoretical perspective? Where do you see beliefs about... View Details

Keywords: by Martha Lagace

01 Dec 2015
First Look

December 1, 2015

within the firm. The inventor team composition has important consequences for how the new knowledge is exploited within and outside of the firm. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50098 2015 The Cambridge... View Details

Keywords: Sean Silverthorne

12 Sep 2016
Research & Ideas

What Brands Can Do to Monitor Factory Conditions of Suppliers

View Video Video by Amelia Kundhardt They keep on coming—corporate scandals involving revelations of deplorable working conditions at overseas factories. If it’s not the Foxconn factories that Apple employs in China, then it’s Gap’s garment View Details

Keywords: by Michael Blanding

02 Apr 2010
What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

focus on employees and more on business and profitability." Phil Clark posited that knowledge work that deals with intangible results and hard-to-pinpoint accomplishments "just isn't as satisfying" as work used to be. John... View Details

Keywords: by Jim Heskett

17 Nov 2011
Sharpening Your Skills

Sharpening Your Skills: Organizational Design

stimulated by different ideas and perspectives. Importantly, these ideas do not necessarily come from the network members who are culturally different from you. Chua's experimental research found that cultural heterogeneity induced creativity for tasks that required... View Details

Keywords: Re: Ranjay Gulati & Raffaella Sadun

02 Apr 2001
What Do You Think?

Telecommuting: Dangerous to Health?

other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that: "One main characteristic of tacit View Details

Keywords: by James Heskett

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

of $1 trillion. It’s a figure deserving the attention that remote work seems to be stimulating. The Big Quit is really not new. While significantly more employees are currently quitting their jobs than even a year ago (roughly 30 percent more in relation to the size of... View Details

Keywords: by James Heskett

15 Mar 2011
First Look

First Look: March 15

Delmar Cengage Learning, 2011 An abstract is unavailable at this time. Publisher's Link: http://www.cengage.com/search/productOverview.do?N=+4294922452+11&Ntk=P_Isbn13&Ntt=9781435488182#mainTab_1 Accounting Scholarship That Advances Professional View Details

Keywords: Sean Silverthorne

01 Aug 2008
What Do You Think?

Has the Time Come for “Stretch” in Management?

knowledge workers confronted with a barrage of data and distractions delivered by new information technologies? A reluctance on the part of managers to relinquish "ownership" over activities and... View Details

Keywords: by Jim Heskett

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

improve health in their communities. The business case for investing in community health is compelling, especially for companies that depend on communities for workers and customers. Sick and absent workers... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

29 Sep 2003
Research & Ideas

Why Managing Innovation is Like Theater

applied everywhere, nor should industrial making. They complement each other and often can be used in combination. Complementary doesn't mean interchangeable, though. As opportunities for artful making multiply with the expansion of the View Details

Keywords: by Rob Austin & Lee Devin

19 Jan 2022
In Practice

7 Trends to Watch in 2022

hiring in order to attract a sufficient number of applicants to meet their needs. They will also need to relax the many superfluous conditions they have applied in evaluating job seekers. Abandoning business models based on the assumption that low-wage View Details

Keywords: by HBS News

26 May 2015
Research & Ideas

Corporate Field Researchers Share Tricks of the Trade

intense research with individual employees, try to make them partners in the research," she said. (HBS professor Nava Ashraf discussed this idea of co-producing knowledge in the Working Knowledge article,... View Details

Keywords: by Carmen Nobel

19 Sep 2024
Research & Ideas

Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work

they can answer it in Slack.” You Might Also Like: In a Work-from-Anywhere World, How Remote Will Workers Go? Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity? Does Hybrid Work Actually Work? Insights from... View Details