Publications

30 Oct 2006
First Look

First Look: October 31, 2006

rules, and agreements to the governance process. Discusses the roles of three structures in family business governance: the top management team, the family employee council, and the board of directors.... View Details

Keywords: Sean Silverthorne

24 Nov 2009
Working Paper Summaries

From Strategy to Business Models and to Tactics

Keywords: by Ramon Casadesus-Masanell & Joan Enric Ricart

February 2022 (Revised January 2023)
Case

Creating and Measuring Purpose at Viega

By: Ethan Rouen, Suraj Srinivasan and James Barnett

At its headquarters in Attendorn, Germany, Viega’s chairwoman Anna Viegener gathered the company’s leadership team to discuss their progress on formalizing purpose-driven leadership as a strategic driver within the organization. Viega manufactured and distributed... View Details

Keywords: Growth and Development; Employee Relationship Management; Leadership; Mission and Purpose; Expansion; Measurement and Metrics; Germany

10 Jan 2013
Working Paper Summaries

Pay for Environmental Performance: The Effect of Incentive Provision on Carbon Emissions

Keywords: by Robert G. Eccles, Ioannis Ioannou, Shelley Xin Li & George Serafeim

03 Sep 2014
What Do You Think?

Who Should Choose Your Boss?

so." Carl Meyer added, "Clearly the board! The danger of favoritism among employees would be far too dangerous." Others figuratively said "not so fast." As Joel Koblentz put it, "The bottom line is that The... View Details

Keywords: by James Heskett; Food & Beverage

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

March 2013 (Revised March 2014)
Case

Cummins, Inc.: Building a Home Community for a Global Company

By: Joseph L. Bower and Michael Norris

In 2010, Tom Linebarger, president and COO of Cummins, Inc., the Columbus, Indiana-based manufacturer of diesel engines, has to decide where to locate the company's new manufacturing line for high horsepower engines. He has three choices to decide from: Seymour,... View Details

Keywords: Manufacturing; Competitiveness; Competition; Education; Business and Community Relations; Manufacturing Industry; United States

31 Mar 2002
Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

operations of any company that wishes to flourish in the new age. And yet, a decade of organizational delayering, destaffing, restructuring, and reengineering has produced employees who are more exhausted than empowered, more cynical than... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

employees to activities. We also wrote several cases where other companies, independently, relied on this interviewing approach. These time surveys turned out to be the Achilles heel of ABC. They were time-consuming and expensive to... View Details

Keywords: by Sarah Jane Gilbert

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

gap." "They're being unreasonable." "We're not communicating well." "We're in a weak position." Instead of focusing on the first explanation that leaps to mind, you should critically diagnose the key... View Details

Keywords: by Martha Lagace

14 Sep 2010
First Look

First Look: September 14, 2010

involved in the production of clean energy. One of the key bottlenecks threatening innovation in energy production is the inability of VCs to exit their investments at the appropriate time. This hurdle did exist in industries such as... View Details

Keywords: Sean Silverthorne

17 Aug 2015
Research & Ideas

Who is Boss in the Sharing Economy?

interest in enforcing consistency in order to build their brands. On the other, their business models are predicated on the ability to empower professionals to deliver services independently. The key word to understanding this brave new... View Details

Keywords: by Michael Blanding; Service; Technology

November 2011 (Revised June 2013)
Case

Natura Cosméticos, S.A.

Rodolfo Guttilla, Director of Corporate Affairs for Natura Cosméticos S.A. (Natura), prepared for a meeting with key stakeholders to discuss the future of integrated reporting at Natura. A cosmetics company with a strong brand, robust growth in international and... View Details

Keywords: Corporate Social Responsibility and Impact; Integrated Corporate Reporting; Decision Making; Beauty and Cosmetics Industry; Brazil

13 Dec 2004
Research & Ideas

Sharing News That Might Be Bad

This scenario, inspired by a Harvard Business School case, may ring familiar. It raises an increasingly prevalent, and difficult, management issue: how much information to share and when to share it. You look up to find the concerned face of a View Details

Keywords: by Paul Michelman

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

It's the most wonderful time of the year—or that's how the song goes. But this year's decline in retail sales has resulted in definitely uncheery employee layoffs and payroll cuts, a trend that is likely to continue. While the vicious... View Details

Keywords: by Julia Hanna; Retail

14 Aug 2013
Working Paper Summaries

Firm Competitiveness and Detection of Bribery

Keywords: by George Serafeim

January 2012 (Revised September 2015)
Case

Tough Decisions at Marks and Spencer

By: George Serafeim

In 2007, under the leadership of CEO Stuart Rose, the iconic British retailer Marks and Spencer, with great fanfare, announced its "Plan A" initiative. Based on the five essential pillars of climate change, waste, sustainable materials, fair partnership, and health,... View Details

Keywords: Decision Making; Environmental Sustainability; Corporate Social Responsibility and Impact; Corporate Strategy; Retail Industry