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  • January 1991 (Revised November 1994)
  • Supplement

Black Caucus Groups at Xerox Corp. (B)

Describes the compromise worked out between Xerox and the black caucus groups. The implications of this arrangement for Xerox and black employees over the next 16 years is also described. View Details
Keywords: Agreements and Arrangements; Employee Relationship Management; Race Characteristics; Consumer Products Industry
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  • 02 Apr 2013
  • Working Paper Summaries

Monitoring and the Portability of Soft Information

Keywords: by Dennis Campbell & Maria Loumioti; Banking

    To Overcome Resistance to DEI, Understand What’s Driving It

    Employees often resist DEI initiatives, which of course hinders their effectiveness. The authors — experts in the resistance to social-change efforts — write that the key to overcoming resistance to any effort is figuring out why people are resisting. When it... View Details

    • July 2018 (Revised November 2018)
    • Case

    Hidrovias do Brasil: Navigating Unchartered Waters

    By: Boris Groysberg and Sarah L. Abbott
    Since its founding eight years earlier, Hidrovias do Brasil (“Hidrovias”), an integrated logistics provider serving corporate customers exporting products from South America via the Atlantic Ocean, had grown to 900 employees and $253 million in annual revenues.... View Details
    Keywords: Human Resources; Private Equity; Brazil; Entrepreneurial Organizations; Operation Management; General Management; Entrepreneurship; Finance; Growth and Development; Leadership; Operations; Problems and Challenges; Transportation; Human Capital; Strategy; Emerging Markets; Brazil
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    • February 2006 (Revised March 2006)
    • Case

    Negotiating on Thin Ice: The 2004-2005 NHL Dispute (A)

    By: Deepak Malhotra and Maly Hout
    On September 15, 2004, the existing collective bargaining agreement (CBA) between the National Hockey League (NHL) and the National Hockey League Players' Association (NHLPA) expired. Because the two sides had failed to negotiate a new CBA by that date, NHL... View Details
    Keywords: Negotiation Tactics; Negotiation Participants; Trust; Sports; Compensation and Benefits; Sports Industry; United States
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    • May 2021
    • Teaching Note

    From Globalization to Dual Digital Transformation: CEO Thierry Breton Leading Atos Into 'Digital Shockwaves'

    By: Tsedal Neeley
    Teaching Note for HBS Case Nos. 419-027 and 419-046. Thierry Breton, chairman and CEO of IT company Atos, faces a pivotal juncture. After spending eight intense years scaling the company globally to over 100,000 employees in 70 countries, he sees digital shockwaves... View Details
    Keywords: Multinational Firms and Management; Transformation; Strategy; Disruption; Employees; Competency and Skills; Training; Organizational Culture; Digital Transformation; Information Technology Industry
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    • Blog

    Leading Successful Digital Transformation

    may be disrupted in the future is not the best recipe for long-term success. Experimentation: Companies often run hackathons and innovation days that inspire employees to start many new digital projects. Senior management encourages these... View Details

      James K. Sebenius

      JAMES K. (“Jim”) SEBENIUS, is the Gordon Donaldson Professor of Business Administration at Harvard Business School, where he founded the Negotiation unit and teaches advanced... View Details

      • January 2019 (Revised February 2020)
      • Case

      Roush Performance: How to Design a Sales Force Compensation Plan

      By: Doug J. Chung
      Roush Performance manufactured and marketed factory-modified performance vehicles and high-end aftermarket automotive performance parts. Since its inception, Roush Performance had focused on building its engineering technology competency and diversifying its product... View Details
      Keywords: Sales Force Management; Motivation; Compensation; Salary; Commissions; Bonuses; Quotas; Salesforce Management; Compensation and Benefits; Motivation and Incentives
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      • Research Summary

      Current working papers

      Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

      • 2013
      • Teaching Note

      Xinhua Hospital: Implementation of EMR Project (TN)

      By: F. Warren McFarlan, Ning Jia, Weiqi Liu and Shanshan Cao
      Established in 1958, Xinhua Hospital Affiliated to Shanghai Jiao Tong University School of Medicine (hereafter referred to as "Xinhua Hospital") is an integrated modern teaching and research hospital with a comprehensive set of disciplines and a specialization in... View Details
      Keywords: China; Hospitals; China
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      • 2013
      • Case

      Xinhua Hospital: Implementation of EMR Project

      By: F. Warren McFarlan, Ning Jia, Weiqi Liu and Shanshan Cao
      Established in 1958, Xinhua Hospital Affiliated to Shanghai Jiao Tong University School of Medicine (hereafter referred to as "Xinhua Hospital") is an integrated modern teaching and research hospital with a comprehensive set of disciplines and a specialization in... View Details
      Keywords: China; Hospitals; China
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      • 10 Jul 2012
      • Working Paper Summaries

      Communicating Frames in Negotiations

      Keywords: by Kathleen L. McGinn & Markus Nöth
      • 12 May 2009
      • First Look

      First Look: May 12, 2009

      Authors:Eric J. Van den Steen Publication:American Economic Review (forthcoming) Abstract This paper develops a theory of the firm in which a firm's centralized asset ownership and low-powered incentives give the manager, as an equilibrium outcome, interpersonal... View Details
      Keywords: Martha Lagace

        The Biggest Mistakes Bosses Will Make With Workers Returning After Covid-19 (by Tsedal Neeley)

        There’s little doubt that how we work changed dramatically during the sudden, unexpected and extensive experiment in remote work brought on by the pandemic. Many employees, working at home, became more efficient, productive and happier; others struggled and... View Details

        • October 2019
        • Supplement

        Hidrovias do Brasil: Navigating Unchartered Waters: Video Supplement

        By: Boris Groysberg and Sarah L. Abbott
        Since its founding eight years earlier, Hidrovias do Brasil (“Hidrovias”), an integrated logistics provider serving corporate customers exporting products from South America via the Atlantic Ocean, had grown to 900 employees and $253 million in annual revenues.... View Details
        Keywords: Human Resources; Entrepreneurship; Growth Management; Finance; Leadership; Operations; Problems and Challenges; Human Capital; Growth and Development; Private Equity; Shipping Industry; Brazil
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        • January–February 2021
        • Article

        How to Help (Without Micromanaging)

        By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer
        Extensive research shows that when employees get hands-on managerial support, they perform better than when they’re left to their own devices, but unnecessary or unwanted help can be demoralizing and counterproductive. So how do you intervene constructively? The... View Details
        Keywords: Helping; Employees; Groups and Teams; Management
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        • 30 Mar 2011
        • Working Paper Summaries

        Temptation at Work

        Keywords: by Alessandro Bucciol, Daniel Houser & Marco Piovesan
        • January–February 2025
        • Article

        What People Still Get Wrong About Negotiations: They Assume the Size of the Pie Is Fixed—and So Miss Opportunities to Create Value

        By: Max H. Bazerman
        Most executives leave value on the negotiating table, for two main reasons: First, many executives mistakenly believe that they’re negotiating over a fixed pie and that gains for one side necessarily mean losses for the other. Second, they focus exclusively on how to... View Details
        Keywords: Negotiation Offer; Negotiation Tactics; Value; Communication; Trust
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        • 13 Nov 2017
        • Research & Ideas

        Want to Be Happier? Spend Some Money on Avoiding Household Chores

        negative moments in the day as another key to happiness.” As incomes have risen in many countries over recent decades, more people have reported greater “time scarcity.” Those who feel time stress show signs of lower life satisfaction,... View Details
        Keywords: by Dina Gerdeman