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- Faculty Publications (77)
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- All HBS Web (409)
- Faculty Publications (77)
- 12 Aug 2008
- First Look
First Look: August 12, 2008
Business School Case 808-137 In late November 2000, Chunghwa Telecom Co., Ltd., the once-monopolized telecom operator owned by the Taiwanese government, was on its way to privatization. Mr. C.K. Mao, Chairman of the company, who headed the View Details
Keywords: Sean Silverthorne
- 05 Sep 2006
- First Look
First Look: September 5, 2006
sample company invested in marketing, ex ante, at levels close to those that would have maximized returns, observed ex post. Managing Creativity in Small Worlds Authors:Lee Fleming and Matt Marx Periodical:California Management Review 48, no. 4 (summer 2006) Abstract... View Details
Keywords: Sean Silverthorne
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
acquisition as the biggest challenge. But lacking a CM strategy and able to respond to only short-term financial pressures, most organizations do an inadequate job of selection, retention, and growth. For many years, View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 18 Oct 2016
- First Look
October 18, 2016
customer jobs does. The "Jobs-to-Be-Done" approach can be seen in some of the world's most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb, and Chobani yogurt, to name just a few. But this... View Details
Keywords: Sean Silverthorne
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
- 03 Nov 2015
- First Look
November 3, 2015
job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a valuable job test across 15 firms employing low-skill service sector... View Details
Keywords: Sean Silverthorne
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
https://www.hbs.edu/faculty/Pages/item.aspx?num=55597 2019 Academy of Management Annals Turning Lead into Gold: How Do Entrepreneurs Mobilize Resources to Exploit Opportunities? By: Clough, David R., Tommy Pan Fang, Balagopal Vissa, and... View Details
Keywords: Dina Gerdeman
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
as the economy shifted from a mainly rural, agrarian model, to a city focused, factory based one We are witnessing the same happening now as we shift to the post information era. Not clear if enough new jobs will be created to replace the... View Details
Keywords: by James Heskett
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
- 11 Sep 2018
- News
Bringing Government Up to Code
setting up their own digital service teams. That's a big win for us, and we're always trying to encourage people to take jobs in government and have government hire technologists. And the final thing is to turn this into a movement, and... View Details
- 11 Mar 2015
- Research & Ideas
How Do You Grade Out as a Negotiator?
successful. But even as he watched people use the book, they still expressed constant doubts about how well they were performing. "People do not do a good job learning from their experience," he says. "Some have gotten better about... View Details
Keywords: by Michael Blanding
- 10 Jun 2008
- First Look
First Look: June 10, 2008
Working PapersAccounting Information as Political Currency Authors:Karthik Ramanna and Sugata Roychowdhury Abstract We test whether accounting can be used as political currency. Our setting is the US congressional election of 2004, where outsourcing of US View Details
Keywords: Martha Lagace
- 14 May 2019
- Research & Ideas
Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
may not be illegal, but can cause enormous amounts of reputational damage.” A good code can also help workers do their jobs better. Most employees want to follow the rules and do the right thing, but may not understand how to comply with... View Details
Keywords: by Michael Blanding
- 08 Sep 2021
- Blog Post
Socioeconomic Inclusion at HBS: Joshua Mbanusi (MBA 2021)
understand how to scale economic mobility and alleviate poverty through state and federal educational policy reform. After graduation, he moved to North Carolina to teach with Teach for America, so he could perform a “360-degree analysis... View Details
- 11 May 2020
- News
Better Than Cash
Courtesy Ruth Goodwin-Groen Ruth Goodwin-Groen (MBA 2001) has a lot of work to do. “Our job will not be done until all people—old or young, rich or poor, male or female—are able to make and receive payments in a way that works for them,”... View Details
- 18 Jul 2014
- News
Team Players
were little," says Blumkin, "but they were growing up and I was ready to come back full-time. We live in New Jersey, and I heard about the job at the Host Committee from a friend who worked there. I knew it was just a two-year... View Details
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
says Harvard Business School Assistant Professor Michael Luca. That may be about to change. Thanks to the Internet, mobile apps, and a wide range of useful programs online, residents add to the pool of information with every keystroke... View Details
- 20 Sep 2021
- Research & Ideas
How Much Is Freedom Worth? For Gig Workers, a Lot.
app-based ride-hailing, shopping, and food-delivery platforms working more hours to compensate for pandemic-related job losses within their households. As this trend accelerated, Oberholzer-Gee and Katsnelson looked for an opportunity to... View Details
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
Cars negated the ability to interact with people on the streets. As it turned out, cops did a better job fighting crime when they sought input from the public. That had happened organically when they walked their beats. And by sharing... View Details
- 18 Oct 2021
- Blog Post
How Much is Freedom Worth? For Gig Workers, a Lot.
app-based ride-hailing, shopping, and food-delivery platforms working more hours to compensate for pandemic-related job losses within their households. As this trend accelerated, Oberholzer-Gee and Katsnelson looked for an opportunity to... View Details
Keywords: Consumer Products