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  • 10 Jan 2005
  • Research & Ideas

The Knowledge Coach

intuits a developing bottleneck in the assembly line and creates a fix before a problem occurs. It's also the CEO who draws on years of experience to solve a strategy imbroglio that has paralyzed top staff. It's the venture capitalist—who has sat through hundreds of... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

directors. In particular, how does a board really know the leadership style of its senior operating management and the culture of the company for which it has fiduciary responsibility? Most boards do a good job of evaluating their CEOs... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 08 Sep 2009
  • Research & Ideas

The Height Tax, and Other New Ways to Think about Taxation

the research in an e-mail interview with HBS Working Knowledge. Martha Lagace: Are you and Professor Mankiw really serious? Could you give us a brief background for your idea of taxing according to personal characteristics such as height?... View Details
Keywords: by Martha Lagace
  • 27 Dec 2015
  • Research & Ideas

The Most Popular Stories and Research Papers of 2015

Strategy, Especially in a Job Interview (25,829) While humblebragging runs rampant on Twitter, it's a lousy self-promotion tactic that usually backfires according to recent research by Ovul Sezer, Francesca... View Details
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

and the supervised ML coding of facial images with a neural network algorithm. We employ these novel methods to study CEO oral communication, using videos and corresponding transcripts of emerging market CEO interviews to conduct our... View Details
Keywords: Dina Gerdeman
  • 13 Aug 2020
  • Research & Ideas

6 Ways to Support COVID-Weary Employees

working together,” the article says. We talked to the researchers about how organizations can help employees cope with this difficult period—including everything from guaranteeing paid sick leave and gathering staff for virtual happy hours to allowing people to alter... View Details
Keywords: by Dina Gerdeman
  • 27 Jul 2015
  • Research & Ideas

The ‘Promotion’ That Makes You Feel Bad

Companies change strategy, operational processes, and policies all the time, each shift creating a new group of winners and losers. When Steve Jobs became CEO of Apple for the second time, the culture shifted, with designers enjoying... View Details
Keywords: by Roberta Holland
  • 13 Oct 2011
  • Lessons from the Classroom

Building a Business in the Context of a Life

community, spirituality, and other interests. Students work in small groups on various exercises, including one called "What We Carry," in which one student interviews another about the influence their parents and other family members... View Details
Keywords: by Dina Gerdeman; Education
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

mindset shift.” Related Reading: What Does 'Diversity' Really Mean? Minorities Who 'Whiten' Job Resumes Get More Interviews Will I Stay or Will I Go? How Gender and Race Affect Turnover at ‘Up-or-Out’... View Details
Keywords: by Dina Gerdeman
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

How to Prevent Them, Bazerman and Watkins recently collaborated on the following e-mail interview with HBS Working Knowledge. Martha Lagace: What distinguishes a predictable surprise from any event seen with 20/20 hindsight? Max Bazerman... View Details
Keywords: by Martha Lagace
  • 06 Nov 2007
  • First Look

First Look: November 6, 2007

his interviews and data analysis, Harvard Business School professor Bower found that companies performed better when they appointed insiders to the job of CEO. Other researchers, including Jim Collins in... View Details
Keywords: Sean Silverthorne
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

Sadun Abstract—Many senior executives struggle to describe how they make strategic decisions. That’s a serious problem since the process for making strategic decisions can shape the strategy itself. To understand better how companies really make strategic choices, we... View Details
Keywords: Sean Silverthorne
  • 04 Dec 2006
  • Research & Ideas

The Money Connection—Understanding VC Networks

Most of us have experienced the power of networks. There's the job found through a friend's sister's boyfriend, or the lifelong partner met through a neighbor's cousin. But how do networks play into business—particularly the... View Details
Keywords: by Julia Hanna; Financial Services
  • 02 Jun 2003
  • Research & Ideas

Why Have Marketers Ignored America’s Man-of-Action Hero?

identity crisis of sorts because their jobs and their family roles no longer allow for the authoritative (some would say patriarchal) roles of the past. To compensate for this felt emasculation on the work and home fronts, men are now... View Details
Keywords: by Manda Salls
  • 08 Jul 2014
  • First Look

First Look: July 8

same approach they do! Based on extensive research and interviews, Own Your Future shows how to apply the simple model they use-Act. Learn. Build. Repeat-to reinvent the way you maneuver in an unpredictable job market. Here's how it... View Details
Keywords: Carmen Nobel
  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

intimacy, and community offered by direct-to-consumer marketing will have an impact on every industry and intermediary," Deighton predicted. Supermarkets may have "dodged a bullet" for now, but direct-to-consumer marketing is here to stay, Deighton says.... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

Bussgang, Jeffrey Abstract—Relative to established organizations, start-ups can be hard to figure out. What are the jobs to be done? The best entry points? How can you tell whether a company has potential for success and is the right fit... View Details
Keywords: Carmen Nobel
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

interviewed were struck by Gerstner's interest and active involvement in the development of high-potential minority and female senior managers and junior executives; he took a personal interest in how they were being mentored and what... View Details
Keywords: by David A. Thomas
  • August 2021
  • Case

Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck
Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States
Citation
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Mills, Karen G., Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez, and Gabriella Elanbeck. "Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19." Harvard Business School Case 322-031, August 2021.
  • 14 Jan 2014
  • First Look

First Look: January 14

inspired-makes all the more impressive what the design firm IDEO has already achieved. Its help-seeking and help-giving culture is behind the firm's success. But how has IDEO managed to make helping the norm? To answer this question, the authors spent two years... View Details
Keywords: Sean Silverthorne
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