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  • Profile

Andres Sarmiento

someone else's life. I want to lead a team in which we have mutual respect and we are constantly developing new skills. I want to face the more complex challenges of interpersonal relationships and become... View Details
Keywords: Entrepreneurship; Technology; Services
  • 01 Mar 2018
  • News

Money (Actually) Can Buy Happiness

step back and asked, What’s the fundamental relationship between money and happiness? We were interested in answering that question in order to design interventions: What can we change for people? Professor Whillans, your research looks... View Details
Keywords: April White
  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

supported through inclusive language, DEI initiatives, and aligned project work.” Inclusive language also means ensuring that all members of the LGBTQ+ community feel supported and safe. “Celebrate folks in different gender relationships... View Details
Keywords: All Industries
  • 15 Dec 2014
  • Research & Ideas

Deconstructing the Price Tag

about our interpersonal relationships, when people share things with us—as long as they don't overshare—we tend to like them better," Buell says. "We find it interesting that we're seeing evidence of the same thing in our View Details
Keywords: by Dina Gerdeman; Retail
  • 01 Oct 1999
  • News

Culture Clash: Exploring Cross Cultural Conflicts in Business

primacy of personal relationships and interpersonal reciprocity has been paramount in China. This poses a problem for those who want to use strictly commercial merit when choosing suppliers and employees and... View Details
Keywords: Judith A. Ross
  • 08 Dec 2009
  • First Look

First Look: Dec. 8

positively related to attitudes of openness to others. In a third study, I conducted an interpersonal dyadic negotiation experiment with business school students and found that, as predicted, these effects replicated and extended to... View Details
Keywords: Martha Lagace
  • October 2022 (Revised January 2023)
  • Case

Century Bank: Closing Time?

By: Lauren Cohen, Grace Headinger and Bill Kwon
Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details
Keywords: Family Office; Business Exit; Banking; Family; Massachusetts; Boston; United States; Acquisition; Business Exit or Shutdown; Family Business; Family and Family Relationships; Interpersonal Communication; Decision Making; Finance; Banks and Banking; Risk and Uncertainty; Emotions; Banking Industry; Boston; Massachusetts; United States
Related
  • August 2011 (Revised November 2012)
  • Case

Michael Lester at Lachlan Consulting

By: Anthony J. Mayo and Joshua D. Margolis
Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his... View Details
Keywords: Outcome or Result; Training; Customer Focus and Relationships; Interpersonal Communication; Success; Reputation
Related
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

Norton Abstract—We identify and document a novel construct—pettiness, or intentional attentiveness to trivial details—and examine its (negative) implications in interpersonal relationships and social... View Details
Keywords: by Sean Silverthorne
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures By: Brooks, Alison Wood, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang, and Brian Hall Abstract—People often feel malicious envy, a destructive View Details
Keywords: Dina Gerdeman
  • 22 Mar 2024
  • Blog Post

Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015)

love for solving challenging problems with the interpersonal skills required for deep relationship building. Coaching, mentoring, and leading lights her up and further her mission. “I knew that I wanted to... View Details
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

relationships through its "Two-in-a-box" (TIB) model. This model is based on having two people share complete responsibility for the client. In the U.S. or Europe, the "on site" person, along with his or her View Details
Keywords: Sean Silverthorne
  • March 2011 (Revised April 2011)
  • Exercise

The Future of BioPasteur

By: Giovanni Gavetti and Francesca Gino
The purpose of this exercise is to let students experience a few biases that can be deleterious to strategic decision-making. In particular, students are induced to fall into a confirmatory trap, and to experience other biases such as anchoring and sampling bias.... View Details
Keywords: Interpersonal Communication; Decision Choices and Conditions; Outcome or Result; Groups and Teams; Prejudice and Bias; Strategy
Related
  • March 2022
  • Case

Tensions at SearchLight Cures

By: Laura Huang and Sarah Mehta
This general experience case tells the story of SearchLight Cures, a fictional biotechnology startup. Having discovered a new therapy for a rare disease, the company’s co-founders find themselves at an impasse over a pricing disagreement. View Details
Keywords: Business Ventures; Business Growth and Maturation; Business Startups; Communication; Interpersonal Communication; Values and Beliefs; Management; Negotiation; Relationships; Partners and Partnerships; Science; Biotechnology Industry; United States; California; San Francisco
Related
  • 26 Mar 2019
  • Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health
  • 21 May 2013
  • First Look

First Look: May 21

study at two UK-based banks, documents and analyzes the practices used by risk managers as they aim to gather and establish influence in their organizations. Specifically, we examine how influence-seeking risk managers (1) establish and maintain View Details
Keywords: Sean Silverthorne
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

Abstract—Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role... View Details
Keywords: Sean Silverthorne
  • 2011
  • Book

True North Groups: A Powerful Path to Personal and Leadership Development

By: Bill George and Doug Baker
All too often, we find ourselves forced to confront life's challenges on our own. What we need is an intimate group with whom we can examine our beliefs and share our lives. For the past thirty-five years, Bill George and Doug Baker have found the answer in True North... View Details
Keywords: Interpersonal Communication; Leadership; Personal Development and Career; Problems and Challenges; Groups and Teams; Opportunities; Personal Characteristics
Related
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

interpersonal disclosure of intimate information increases attraction, cost transparency by a firm increases brand attraction, in turn boosting consumer purchase interest. This relationship persists even... View Details
Keywords: Sean Silverthorne
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

administer the exercise in class. The goals of the exercise are to examine how asking questions during conversation influences interpersonal perception, information exchange, decision making, productivity, as well as View Details
Keywords: Sean Silverthorne