Publications

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

Networks Published: September 14, 2009 Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics... View Details

Keywords: by Sean Silverthorne

2010
Working Paper

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

By: Heidi K. Gardner, Francesca Gino and Bradley R. Staats

In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details

Keywords: Interpersonal Communication; Knowledge Sharing; Knowledge Use and Leverage; Performance Effectiveness; Quality; Groups and Teams; Risk and Uncertainty; Familiarity

Read Now

12 Oct 1999
Research & Ideas

Value Judgments: Business Ethics Across Borders

back to the time of Confucius," says Paine, "the primacy of personal relationships and interpersonal reciprocity has been paramount in China. This poses a problem for those who want to use strictly... View Details

Keywords: by Judith A. Ross

December 2000 (Revised May 2002)
Case

Reverend Jeffrey Brown: Cops, Kids and Ministers

By: Kathleen L. McGinn and Alexis Lefort

Introduces Reverend Jeffrey Brown, one of the cofounders of the Ten Point Coalition in Boston, Mass. The Ten Point Coalition, a group of ministers that worked to change the dynamics between the Boston Police Department and the kids on the street, was instrumental in... View Details

Keywords: Change; Civil Society or Community; Alliances; Interpersonal Communication; Power and Influence; Law Enforcement; City; Boston

January 2008 (Revised May 2008)
Case

Comcast New England: A Journey of Organizational Transformation

By: Michael Beer and Anita Arun

This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details

Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England

01 Sep 2024
News

Alumni Books

Join the author as he markets more modern equipment to the “CIAs” and “NSAs” of some 80 countries around the world, gaining trust where the first instinct is to trust no one, especially someone from the U.S. In this intriguing world, learn about the View Details

26 Mar 2019
Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health

28 Apr 2023
Blog Post

Creating a Workplace That Supports Employees in Work and Life

supported through inclusive language, DEI initiatives, and aligned project work.” Inclusive language also means ensuring that all members of the LGBTQ+ community feel supported and safe. “Celebrate folks in different gender relationships... View Details

Keywords: All Industries

28 Aug 2019
Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

She advises banks that “Students want more networking events as opposed to formal presentations. They like the interpersonal connections they can form in the 1:1 or small group interactions.” Specifically when recruiters can connect... View Details

Blog

When Generations Learn Together

experience and geographic exposure, and the preparation and insight from the professors and discussion leaders exceeded my expectations. Beyond the specifics of a case or technical skill improvement, I take away broad themes and View Details

01 Jun 2006
News

The Baby Business

Spar In her new book, The Baby Business: How Money, Science, and Politics Drive the Commerce of Conception, HBS professor Debora Spar takes an unflinching look at a taboo topic: the myriad kinds of interpersonal arrangements and financial... View Details

Keywords: Garry Emmons; Government; Health, Social Assistance

August 2011 (Revised November 2012)
Case

Ramesh Patel at Aragon Entertainment Limited

By: Anthony J. Mayo and Joshua D. Margolis

Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations for new products or line extensions for Aragon Entertainment. Patel's co-worker and friend, Jeremy Gibson was... View Details

Keywords: Groups and Teams; Conflict and Resolution; Conflict Management; Interpersonal Communication; Spoken Communication; Communication Intention and Meaning; Jobs and Positions; Performance; Entertainment and Recreation Industry

25 Feb 2020
News

Teachable Moments

1997. “Sometimes our students arrive at HBS thinking they are the sum total of their résumés,” says DeLong. “In courses like Authentic Leader Development or the Interpersonal Skills Development Lab, we try to move them away from this... View Details

October 2022 (Revised January 2023)
Case

Century Bank: Closing Time?

By: Lauren Cohen, Grace Headinger and Bill Kwon

Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details