Hotels - Publications - Faculty & Research

24 Jan 2011
HBS Case

Terror at the Taj

On November 26, 2008, 175 people died in Mumbai, India, when 10 terrorists simultaneously struck sites. Of the five locations—all well-known landmarks—the beautiful domes of the hotel known as the Taj Mahal Palace and Tower would become... View Details

Keywords: by Julia Hanna; Accommodations

01 Jun 2023
News

Curb Appeal

Corporation, the multibillion-dollar conglomerate founded by her grandfather, Laurence Tisch. The company’s holdings extend from hotels to oil and gas, and the Tisch name graces hospitals, museums, and art galleries across New York City.... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

Web

Events - Business History

Origins of the Hilton Hotel Chain" Megan Elias (Boston University), 3:30 pm - 5:00 pm Apr 9 09 Apr 2025 Virtual Seminar Gareth Austin (University of Cambridge), "Determinants of African Business Performance in Colonial and Post-Colonial... View Details

01 Mar 2024
News

Action Plan: Wild at Heart

At first glance, Heather Evans (MBA 1983) might not seem the likeliest candidate for a career in ecological landscaping. A former chief marketing officer and “true urbanist” (“to the extent I used to hate visiting people in the country!”), Evans spent most of her life... View Details

Keywords: Christine Speer Lejeune; gardening; entrepreneurship; sustainability

Web

Online Business Analytics Course | HBS Online

interpreting a multiple variable regression analysis using Excel Apply multiple regression analysis to a staffing challenge faced by a hotel Expand the range of your analysis by using dummy and lagged variables Free E-Book Advance Your... View Details

22 Sep 2023
News

Capital Connection

well as value-add multifamily buildings in the Bronx, Detroit, and Houston. The firm is currently partnering with an operator of extended stay hotels in the Southeast, as well as a church in Prince George’s County, Maryland, to build a... View Details

Keywords: Margie Kelley; Real Estate

Web

Winners & Runners-Up | New Venture Competition

one-stop on-online travel portal (similar to orbitz), which through the strength of its relationships with airline and hotel partners, will offer a wide range of travel-related services. Business Track, 2004 Extend Fertility Christy Jones... View Details

W. Earl Sasser

Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

Professor Michael Luca set to find out exactly by how much, and identify winners and losers in the process. "I have always been interested in how companies form their reputations, not only restaurants and hotels but also schools and... View Details

Keywords: by Michael Blanding; Food & Beverage

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

daily diary entries from employees working on creative projects—everything from making a new high-strength fabric to developing a database for a global hotel chain—they were able to chart how and why team leaders have enormous impact,... View Details

Keywords: by Martha Lagace

08 Apr 2019
Sharpening Your Skills

The Life of Luxury and How to Sell It

businesses reinveted the image of wine. An Exploration of Luxury Hotels in TanzaniaWhy, despite being so richly endowed in touristic resources, does Tanzania receive relatively few tourists and little revenue from tourism? Image: iPhoto... View Details

Keywords: by Sean Silverthorne; Auto; Retail; Fashion

22 May 2017
Lessons from the Classroom

A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders

marketing thing for your target audience, but nobody’s going to drive their kids around in a car with suicide doors.” Team Pan Am sought to revive the brand of the beloved but defunct airline with Worldport, a line of hotels named after a... View Details

Keywords: by Carmen Nobel; Beauty & Cosmetics; Apparel & Accessories; Auto; Tourism

01 Dec 2019
News

Developing Leaders Who Bridge Business and Engineering

University and is a former dean and professor at the Boston University School of Hotel Administration. She is currently the managing partner of Champagne Hospitality. As Nunnelly explains, “Education is the foundation for making our... View Details

08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

immigration is high.” You Might Also Like: How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Being Your Own Boss Can Pay Off, but Not Always with Big Pay Tech Hubs: How Software Brought Talent and Prosperity to New... View Details

Keywords: by Scott Van Voorhis

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

squad launched into an arm-waving cheer, `Chilton, Chilton, he's our man; if he can't short it, nobody can!"' This is an account of the Morgan Stanley hedge fund conference held at the Breakers Hotel in Palm Beach in January 2002.... View Details

Keywords: by D. Quinn Mills

Web

Industry Information - Alumni

available for free in the areas of food & beverage and travel & hospitality. Hospitality - Hotels/Lodging Hotel Management Publication focusing on news, trends and analysis across the hospitality industry including topics such as global... View Details

11 Oct 2023
Blog Post

A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion

new co-exist. Walking distance from our hotel was the Dongdaemun Design Plaza featuring neo-futurism architecture juxtaposed right next to the city’s ancient walls, dating back to the 14th century. I was constantly seeing a glimpse of the... View Details

26 May 2016
News

Mary Callahan Erdoes, MBA 1993

she says. “I provide the annoying discipline.” Both CEOs, they find raising three daughters in New York City “a little exhausting, sometimes unnerving, but always sheer joy.” Family dinners—technology free—happen most evenings; weekends are usually spent in View Details

Keywords: Susan Young; Monetary Authorities-Central Bank; Finance

04 Dec 2019
Book

Creating the Experimentation Organization

to the most successful online hotel platform, with some 1.5 million room-nights booked daily. “They fundamentally believe that the ability to run large experiments has been critical to their success,” says Thomke. At Booking,... View Details

Keywords: by Michael Blanding

Publications