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  • 29 Oct 2000
  • Research & Ideas

Building a Powerful Prestige Brand

made each week to the grocery store, druggist, or dry cleaners. The Lauders hoped to use the novelty and leisurely enjoyment that women connected with upscale department stores to demonstrate their products and stimulate impulse buying.... View Details
Keywords: by Nancy F. Koehn; Beauty & Cosmetics; Consumer Products; Retail
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of customers queuing at a View Details
Keywords: Sean Silverthorne
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

traditional firms. "Some products like electronics you don't mind waiting a few days for Amazon to deliver—others like fresh groceries you need it now, in the store ," says Teixeira. "It's unlikely people will ever decouple showrooming... View Details
Keywords: by Michael Blanding
  • 16 May 2016
  • HBS Case

Food Safety Economics: The Cost of a Sick Customer

in some cases, less finished-product testing. Outsourcing food safety testing A growing number of food manufacturers, grocery stores, and restaurants are choosing to outsource some or all of their food testing—and in many cases, they are... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 03 Mar 2014
  • HBS Case

Decommoditizing the Canned Tomato

Consumers in the United States are so increasingly into fresh, local, and carbon neutral that if someone figured out how to grow a tomato that could walk itself to the grocery store, they'd be a millionaire. So why is Mutti S.p.a., a... View Details
Keywords: by Maggie Starvish; Agriculture & Agribusiness; Food & Beverage; Retail
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

fulfillment of basic needs, such as Consumer Product Goods and apparel basics, is growing. With customers increasingly ordering these and other products online, potential shoppers have fewer reasons to leave their homes, and the clothing store collocated with the... View Details
Keywords: Re: Rajiv Lal; Retail
  • 07 Dec 2015
  • Research & Ideas

Why Immigrant Workers Cluster in Particular Industries

cross-referenced this information with employment data for the largest industry clusters within each ethnic group—for example, grocery stores for Yemenis, gas stations for Punjabis, and taxicabs for Bangladeshis and Eritreans. They found... View Details
Keywords: by Michael Blanding; Transportation; Beauty & Cosmetics; Retail
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

we find that gentrification, as measured by changes in the educational, age, and racial composition within a zip code, is strongly associated with increases in the numbers of grocery stores, cafes, restaurants, and bars, with little... View Details
Keywords: Dina Gerdeman
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

International. Beginning in 2006, she had led the company through many acquisitions, including France’s LU Biscuit and British confectionery company Cadbury, before, in 2012, boldly splitting the company into two: Kraft, a North American View Details
Keywords: Sean Silverthorne
  • 07 Aug 2009
  • What Do You Think?

Why Can’t Americans Get Health Care Right?

"consumer choice and honest competition are usually achieved without a public provider. We don't need government-run grocery stores or government-run gas stations to ensure that Americans can buy food and fuel at reasonable... View Details
Keywords: by Jim Heskett; Health
  • 26 Oct 2009
  • Lessons from the Classroom

The New Deal: Negotiauctions

discussed his thoughts on the current business environment and how deals get done with HBS Working Knowledge. Julia Hanna: Talk a little about what you mean by "negotiauctions." Guhan Subramanian: If you put aside fixed-price mechanisms, such as buying... View Details
Keywords: by Julia Hanna
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

allergens. Now, the new company had to turn its product into a brand and map its go-to-market strategy, including creating a compelling value proposition, choosing a path to market that was either direct-to-consumer, through grocery... View Details
Keywords: by Sean Silverthorne
  • 06 Jun 2017
  • First Look

First Look at New Research and Ideas: June 6, 2017

grocery and dry goods, such as canned foods and boxed breakfast cereals. It was not until after World War II that the majority of American grocers adopted self-service to meat and produce sections. Business historians have explored the... View Details
Keywords: Sean Silverthorne
  • 12 Mar 2013
  • First Look

First Look: March 12

let people pay their bills online, and airline apps let them check in and monitor the status of their flights. (2) Offer unique value. In South Korea, commuters can use an app to order groceries while waiting for their trains. (3) Provide... View Details
Keywords: Sean Silverthorne
  • 03 Sep 2014
  • What Do You Think?

Who Should Choose Your Boss?

Summing Up Is The Question of Who Should Choose Your Boss Becoming "A Little Irrelevant"? The remarkable events at grocery chain Market Basket over the summer stimulated a range of responses to this month's column about who... View Details
Keywords: by James Heskett; Food & Beverage
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

(A) A year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook’s enterprise social network, Chief Human Resource Officer Tore Høylie is asked to evaluate its impact on company culture and communication. Almost 90% of the... View Details
Keywords: Dina Gerdeman
  • 20 Jun 2011
  • Lessons from the Classroom

Fame, Faith, and Social Activism: Business Lessons from Bono

music, just like grocery shoppers buying organic milk or fair trade coffee." This lesson applies across all businesses. "We think this is only true for artists and entertainers, but it's true for making tennis shoes and semiconductors,... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

Demoulas by his cousin, Arthur S. Demoulas, and directors affiliated with him set off employee protests throughout the grocery store chain. Industry specialists estimated that Market Basket was losing close to $10 million each day in lost... View Details
Keywords: Sean Silverthorne
  • 30 May 2007
  • Research & Ideas

Health Care Under a Research Microscope

up to take care of the most complex diseases, and as a result, "the people with minimally complex disease, with very straightforward disease, are cared for in very expensive settings." One innovative approach to this situation is the rise of in-store... View Details
Keywords: by Sean Silverthorne; Health; Biotechnology
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

leaders for so long, every problem was an outlier, a blip on the screen, not a harbinger of things to come. All over the country, grocery retailers in the 1950s and 1960s were moving faster and looking better than the A&P. But for a... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
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