Publications

September 1992 (Revised August 2004)
Case

Martin Marietta: Managing Corporate Ethics (A)

By: Lynn S. Paine

Senior managers at Martin Marietta are considering two questions: how to assess the company's seven-year-old ethics program; and how to deal with employees' fear of retribution--real or imagined--for alerting the corporate ethics office to potential problems. The case... View Details

Keywords: Ethics; Resignation and Termination; Employees; Law; Business or Company Management; Programs

13 Dec 2010
Research & Ideas

Managing the Support Staff Identity Crisis

behavior. It becomes a vicious, self-fulfilling prophecy.” Perplexed, he posed the same question to employees from the human resources department of another corporation, and then again to the corporate... View Details

Keywords: by Carmen Nobel

2007
Casebook

Managing School Districts for High Performance: Cases in Public Education Leadership

By: Stacey Childress, Richard F. Elmore, Allen S. Grossman and Susan Moore Johnson

Managing School Districts for High Performance brings together more than twenty case studies and other readings that offer a powerful and transformative approach to advancing and sustaining the work of school improvement. At the center of this work is the... View Details

Keywords: Management; Strategy; Leadership; Public Sector; Organizational Design; Education; Performance Improvement

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November 2009 (Revised January 2010)
Case

Zara: Managing Stores for Fast Fashion

By: Zeynep Ton, Elena Corsi and Vincent Marie Dessain

Pablo Isla, the CEO of Zara, wanted to improve operational efficiencies in managing its store network. In particular, he wanted to improve labor productivity at the stores. He considered outsourcing certain store operations to third parties, changing the way store... View Details

Keywords: Compensation and Benefits; Employees; Managerial Roles; Service Operations; Business Processes; Organizational Change and Adaptation; Performance Efficiency; Performance Productivity; Retail Industry

1992
Chapter

Managing Relationships with Superiors

By: J. J. Gabarro

Keywords: Rank and Position; Employee Relationship Management; Interpersonal Communication

05 Mar 2008
What Do You Think?

Where Will Management Innovation Take Us?

of work must be revolutionized to put people—rather than things—at the centre of all endeavors." Hamel envisions a future in which the goal of management is to build "nimble" organizations in which innovation is everyone's... View Details

Keywords: by Jim Heskett

18 Jul 2023
Research & Ideas

Will Global Demand for Oil Peak This Decade?

Is the globe’s thirst for oil finally topping out? A major international energy watcher says yes, predicting last month that demand for global oil for transport will peak around 2026, plateau for all uses by 2028, and possibly hit a zenith by the end of the decade.... View Details

Keywords: by Alvin Powell, Harvard Gazette; Energy; Industrial Products; Auto; Green Technology

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

and organizations, strategic planning, and operations management as we have come to know them. Professor Christopher Bartlett is faculty chair of the Program for Global Leadership. Executive Education... View Details

Keywords: by Staff

April 2014 (Revised June 2015)
Case

Making stickK Stick: The Business of Behavioral Economics

By: Leslie John, Michael Norton and Michael Norris

Email mking@hbs.edu for a courtesy copy.

stickK.com, a website that uses behavioral economics to help users achieve their goals, must choose between a direct-to-consumer or business-to-business model. The case... View Details

Keywords: Behavioral Economics; Behavior Change; B2B Vs. B2C; Human Resource Management; Marketing Of Innovations; Health ＆ Wellness; Weight Loss; Charitable Giving; Marketing; Consumer Behavior; Entrepreneurship; Internet and the Web; Health; Business Model; Sales; Human Resources; Health Industry; United States

05 Feb 2024
Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

Zhang says. They still maintain traditional supervisory responsibilities such as setting work schedules, enforcing human resource policies, conducting job reviews, and more. At the same time, View Details

Keywords: by Ben Rand

October 2001 (Revised October 2017)
Case

Store24 (A): Managing Employee Retention

By: Frances X. Frei and Dennis Campbell

Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data. View Details

Keywords: Retention; Management Analysis, Tools, and Techniques; Analytics and Data Science; Strategy; Mathematical Methods; Retail Industry

26 Mar 2006
Research & Ideas

The Office of Strategy Management

resources to support our strategy? Do our people understand it? Are we having outstanding sessions to discuss and monitor our strategy? How do we pull all of this together into a coherent process? We believe that strategy must be View Details

Keywords: by Martha Lagace

October 2003
Case

Financing Biodiversity Conservation by the Global Conservation Fund

By: Mihir A. Desai and Julia Stevens

The Global Conservation Fund is an international nonprofit organization with a $100 million endowment and an exclusive focus on land preservation. The fund and its director must decide which projects to fund over the next year and what financing mechanism to use.... View Details

Keywords: Environmental Protection; Project Evaluation; Environmental Sustainability; Projects; Finance; Decision Making; Financial Instruments; Nonprofit Organizations

September – October 2011
Article

Manage the Culture Cycle

By: James L. Heskett

Organizational culture—the shared assumptions, values, and behaviors that determine "how we do things around here"—can be measured and shaped. In organizations with large numbers of customer-facing employees, it can account for up to half of the difference in operating... View Details

Keywords: Organizational Culture; Value; Behavior; Retention; Customer Focus and Relationships; Change Management; Learning; Innovation and Invention; Labor

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

considered one of the last taboos,” says Senior Lecturer Derek van Bever. “Our students have been asking for it because they see very clearly that they will be in positions of global leadership where they will have to deal with it.” To... View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

Article

When Every Employee Is a Risk Manager

By: Kurt Meyer, Anette Mikes and Robert S. Kaplan

Risk management needs to be part of the daily lives of all employees up, down, and across an organization. Here’s how the Swiss electricity network achieves that. View Details

Keywords: Employees; Risk Management

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December 2004 (Revised April 2006)
Case

Managing Diversity at Spencer Owens & Co.

By: Robin J. Ely and Ingrid Vargas

Spencer Owens & Co, a disguised consulting firm, focuses on domestic and international economic development. As an extension of the firm's commitment to social justice, 20 years ago, Spencer Owens management introduced an affirmative action hiring and promotion... View Details

Keywords: Working Conditions; Selection and Staffing; Development Economics; Corporate Social Responsibility and Impact; Employees; Diversity; Cross-Cultural and Cross-Border Issues; Consulting Industry

December 2009 (Revised January 2010)
Case

Managing Talent at Bertelsmann AG (A)

By: Boris Groysberg, Nitin Nohria, Mark Maletz and Kerry Herman

Bertelsmann's EVP HR Immanuel Hermreck and his team were focused on four key HR issues. Three of these were somewhat discreet: improving Bertelsmann's employer brand; managing Bertelsmann talent across the firm's decentralized businesses; and ensuring early... View Details

Keywords: Talent and Talent Management; Recruitment; Retention; Selection and Staffing; Leadership Development; Strategic Planning; Competitive Advantage; Media and Broadcasting Industry; Germany