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Show Results For
- All HBS Web
(335)
- News (93)
- Research (218)
- Events (1)
- Multimedia (1)
- Faculty Publications (143)
- December 2000 (Revised February 2007)
- Case
Achieving Customer Satisfaction at Pizza Hut (A)
By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
Kola Masha's innovative franchise model. It's a revolution that can't come soon enough for Nigeria. The country was once the breadbasket of West Africa until Royal Dutch Shell discovered vast oil reserves in 1958, and the agriculture... View Details
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)
From Denial: Why Business... View Details
- 01 Dec 2005
- News
One-on-One with Peter Cuneo
comic books at Marvel? They will always be very important. In a sense, comic books are our R&D function. What is unique is that we have a very profitable R&D effort with triple-digit ROI and net margins of 30 to 35 percent. We can take creative risks with new or... View Details
- 14 Mar 2011
- Research & Ideas
Water, Electricity, and Transportation: Preparing for the Population Boom
By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details
Keywords: by Carmen Nobel
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
Marketing Metaphoria. Q&A and book excerpt. 14. Starbucks' Lessons for Premium Brands After building a great franchise offering a unique customer experience, Starbucks diluted its brand when it overexpanded and offered too many new... View Details
Keywords: by Staff
- 21 Mar 2019
- News
Helping Veterans Build Careers
focused on helping each one of them, often through his HBS network. Five years later, HBS alum Brett Odom (MBA 2005), a veteran Navy pilot and Top Gun instructor, reached out about Activision Blizzard—publishers of the popular Call of Duty entertainment View Details
Keywords: Jill Radsken
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
forge a partnership with another set of customers. Like companies in many industries, Mobil's immediate customers were independent wholesalers and retailers. Franchised retailers purchased gasoline and lubricant products from Mobil and... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Oct 2000
- News
Books
innovations may have been -- whether it was Ray Kroc's refinement of franchise economics or Henry Ford's perfection of assembly line production -- every organization faced the key business problem of determining where to place the... View Details
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
trade to the Patriots and play for Belichick. In 2004, playing for the Patriots, Dillon rushed for 1,635 rushing yards and 12 touchdowns, setting career highs and franchise records. Dillon played a major role in New England’s victory in... View Details
- March 2003 (Revised March 2004)
- Case
Noodles & Company
Aaron Kennedy has successfully grown Noodles & Co. from a single global noodle shop to a chain of 58 restaurants spanning six states in seven years. In the face of increasing competition, Kennedy has plans to roll out 240 new stores in the next four years. He must... View Details
Keywords: Competition; Expansion; Business Growth and Maturation; Organizational Culture; Franchise Ownership; Growth and Development Strategy; Retail Industry; Food and Beverage Industry; United States
Cyr, Linda A. "Noodles & Company." Harvard Business School Case 803-174, March 2003. (Revised March 2004.)
- 14 Dec 2010
- First Look
First Look: Dec. 14
(Abridged):http://cb.hbsp.harvard.edu/cb/product/411066-PDF-ENG Robin Bienenstock at Sanford C. Bernstein Linda A. Hill and Dana M. TeppertHarvard Business School Supplement 411-053 Robin Bienenstock, a senior sell-side equity research analyst at Sanford C. Bernstein,... View Details
Keywords: Sean Silverthorne
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
more localized products coupled with licensing agreements linked to specific movie franchises might be an option, but an expensive one. The company also had to consider that "diminishing play time and the threat of a disruptive... View Details
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
217-082 Cambridge Franchise Partners Two partners commence a rollup in the quick-service restaurant segment. They focus on operating improvements and spinning-off real estate. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
Boeing CEO has focused on short-term earnings, increasingly at the expense of franchise value and safety. Will the company’s new CEO have the courage to return Boeing to its former position as the world leader in aviation? Wells Fargo:... View Details
Keywords: by Bill George
- 01 Dec 1999
- News
Q & A: Herb Kohl
life. And I've been happy with all of them, so far. We'll see what tomorrow brings. Local Hero A lifetime basketball fan, Herb Kohl worked to get the Bucks to Milwaukee in 1969. Not wanting to see the NBA franchise leave his hometown when... View Details
Keywords: Susan Young
- 19 May 2009
- First Look
First Look: May 19, 2009
years, the school filled a niche and met the demand of students who did not test into one of China's public institutions. In 2008, it was seeking to grow by aggressively pursuing opportunities in other provinces and municipalities. Huang's plan was to View Details
Keywords: Martha Lagace
- 01 Mar 2011
- News
Local Hero
from a franchise on the brink of leaving town in 1992 to toast of the town in 2010 is the stuff of Hollywood scripts. And indeed, when the lanky, loquacious executive talks about his lifelong history with the team, his reminiscences are... View Details
- 16 Nov 1999
- Lessons from the Classroom
Leading Change and Organizational Renewal
existing franchises to build those required for tomorrow's success. The goal for managers, then, is to sustain current success while simultaneously building new products, services, or processes for the future. To do this, organizations... View Details
Keywords: by Staff
- 01 Jun 2010
- News
Michael Depatie
builds. We think that our distinctive competence is operating excellence and the way our people show up for our guests — which isn’t to say that the Hiltons and Marriotts aren’t trying to be good operators. But their niche is distribution — more dots on the map. Once... View Details