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  • All HBS Web  (2,617)
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  • All HBS Web  (2,617)
    • People  (6)
    • News  (266)
    • Research  (1,734)
    • Events  (25)
    • Multimedia  (28)
  • Faculty Publications  (1,268)
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  • 01 Mar 2005
  • News

Answering the Call

the surgery scenes.) Heskett says studying Shouldice helped him conceptualize the strategic-service vision that he and HBS colleagues would develop into a framework for success for service firms. “The case endures,” he declares, “because... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services
  • 17 Apr 2019
  • News

Give It to Me Straight

that I would never make that mistake again and that I would do everything in my power to help the people around me avoid making that mistake. That's really what motivated me to write Radical Candor and come up with a framework and to be... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Jun 2009
  • News

Too Big To Fail

recruited Moss, an expert in risk management, to provide historical context to the financial crisis and a framework for reform. For his efforts, the panel acknowledged his key role “in conceptualizing and drafting” significant parts of... View Details
Keywords: Roger Thompson; federal bailouts; Credit Intermediation and Related Activities; Finance
  • 01 Mar 2009
  • News

Model Patient

uninsured was a low 10 percent (compared with 15 percent nationally), and it already had in place a free-care pool for financing the uninsured, which most states do not. “Nevertheless,” Slavin concludes, “the Massachusetts health-reform View Details
Keywords: Garry Emmons; Health, Social Assistance
  • 15 Dec 2024
  • News

Alumni and Faculty Books

can do for you. Full of useful activities and tools, Job Moves offers the timeless framework of our generation to help anyone create a career that will be happier and more fulfilling. The Fading Light of Democratic Capitalism: How... View Details
Keywords: Publishing Industries (except Internet); Information
  • 19 Jan 2023
  • News

Forged in Fire

do you bring your whole self to work—not the facade of your whole self, but your whole authentic self. And that's really why I think the particular coaching framework that I practice is so powerful. A lot of my story personally revolves... View Details
  • 12 Jul 2021
  • News

Alumni Confront the COVID-19 Crisis

service especially needed given the isolation caused by the pandemic. After two decades in the senior housing industry, which included overseeing a multibillion-dollar portfolio for a REIT, Oppenheim developed a vitality framework built... View Details
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