Framework - Publications - Faculty & Research

01 Mar 2005
News

Answering the Call

the surgery scenes.) Heskett says studying Shouldice helped him conceptualize the strategic-service vision that he and HBS colleagues would develop into a framework for success for service firms. “The case endures,” he declares, “because... View Details

Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services

17 Apr 2019
News

Give It to Me Straight

that I would never make that mistake again and that I would do everything in my power to help the people around me avoid making that mistake. That's really what motivated me to write Radical Candor and come up with a framework and to be... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services

01 Jun 2009
News

Too Big To Fail

recruited Moss, an expert in risk management, to provide historical context to the financial crisis and a framework for reform. For his efforts, the panel acknowledged his key role “in conceptualizing and drafting” significant parts of... View Details

Keywords: Roger Thompson; federal bailouts; Credit Intermediation and Related Activities; Finance

01 Mar 2009
News

Model Patient

uninsured was a low 10 percent (compared with 15 percent nationally), and it already had in place a free-care pool for financing the uninsured, which most states do not. “Nevertheless,” Slavin concludes, “the Massachusetts health-reform View Details

Keywords: Garry Emmons; Health, Social Assistance

15 Dec 2024
News

Alumni and Faculty Books

can do for you. Full of useful activities and tools, Job Moves offers the timeless framework of our generation to help anyone create a career that will be happier and more fulfilling. The Fading Light of Democratic Capitalism: How... View Details

Keywords: Publishing Industries (except Internet); Information

19 Jan 2023
News

Forged in Fire

do you bring your whole self to work—not the facade of your whole self, but your whole authentic self. And that's really why I think the particular coaching framework that I practice is so powerful. A lot of my story personally revolves... View Details

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

service especially needed given the isolation caused by the pandemic. After two decades in the senior housing industry, which included overseeing a multibillion-dollar portfolio for a REIT, Oppenheim developed a vitality framework built... View Details

Publications