Food Safety Standards - Publications - Faculty & Research

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2022 Reunion Presentations - Alumni

session, we will explore why psychological safety matters now more than ever for success in hybrid and shifting work environments, as well as how to help people team across boundaries of all kinds to accomplish challenging work together.... View Details

28 Feb 2023
Blog Post

Celebrating Socioeconomic Diversity and Inclusion at HBS (Part 1)

opened a small American Chinese restaurant in Dallas, and in the classic fashion to save money, I would often help out. At HBS, I have had the privilege to explore, reflect, and find my calling. I realize that I love food and restaurants!... View Details

01 Aug 1998
News

High Honors

to marketing director at General Mills from 1977 to 1986, when Philip Morris scooped her up for its General Foods division (which later merged with Kraft Foods). There she served in marketing posts and ultimately as a general manager. In... View Details

22 Feb 2022
News

New Urban Order

the vehicle, and up to 1,000 meters ahead, in order to drive those long stretches of highway safely, saving the human drivers for shorter distance pickups and deliveries in cities and towns. The company had 70 trucks on the road throughout 2021, with View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

company that does business in more than 200 countries and uses more than 25 crops sourced from over 7 million acres in 60 different countries, PepsiCo has an opportunity and a responsibility to use our size and scale to help build a food... View Details

01 Dec 2022
News

Full Court Press

Dakar, Senegal, and Giza, Egypt, and observing the impact inside and outside the stadiums. “Just this season, we have engaged more than a hundred local vendors, entrepreneurs, and freelancers,” covering everything from uniform production to View Details

Keywords: Dan Morrell

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

rest of the tire.18 Although other companies also experienced quality problems with their radials, Firestones' were the most severe, and the company came under heavy pressure from consumer groups and the National Highway Safety... View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

04 May 2021
Blog Post

Asian American Pacific Islander Heritage Month at HBS

special or amiss in reading Shakespeare and writing Chinese poems in school, eating Indian and Malay food at school canteens, and watching the English Premier League at Irish pubs. Most of my friends spoke another language apart from... View Details

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

responding more quickly and effectively to the pandemic than their government was, demonstrating the faith that consumers have in their brands and the companies that stand behind them. 86 percent of surveyed consumers view their brands as an essential View Details

Keywords: by Jill Avery and Richard Edelman

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much emphasis on international View Details

Keywords: by Martha Lagace

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

both ways. Peter Levitt, a lawyer in Boston, says that his father often fine-tuned discussion points while eating breakfast at a diner on Western Avenue. After a big meal, Levitt père would skip lunch: "Dad enjoyed food so much that... View Details

Keywords: by Julia Hanna; Education; Retail

01 Mar 2018
News

Every Trick in the Book

’80s—moving it from the city streets to the suburban shopping center, standardizing the book-buying experience, and starting the familiar race to big, bigger, and biggest, and cheap, cheaper, and cheapest. By 1980, analysts were... View Details

Keywords: April White

01 Jun 2020
News

Meal Plan

delivering their food followed health and safety protocols. CC: Order-ahead for pickup will continue to hold strong, but I’m a little more skeptical on the topic of third-party delivery providers [such as... View Details

Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

01 Oct 2000
News

Raymond A. Baxter: Sweet Smell of Success

operational systems has resulted in a 99.9 percent compliance rate in order fulfillment; it is also the only baking company in North America to be registered ISO 9001, the highest standard for quality systems in View Details

Keywords: Julia Hanna

01 Jun 2016
News

Feedback

food, the health and safety of its consumers will fare better as well. All countries maintain their social fabric through food and family. Doug realized early on that food is... View Details

2013
Article

Where Not to Eat? Improving Public Policy by Predicting Hygiene Inspections Using Online Reviews

By: Jun Seok Kang, Polina Kuznetsova, Yejin Choi and Michael Luca

Restaurant hygiene inspections are often cited as a success story of public disclosure. Hygiene grades influence customer decisions and serve as an accountability system for restaurants. However, cities (which are responsible for inspections) have limited resources to... View Details

Keywords: Safety; Food; Governance Compliance; Mathematical Methods; Applications and Software; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry

Citation

Read Now

Sanger began his tenure with General Mills in 1974. One of his early successes was the introduction of blue diamond marshmallows in Lucky Charms which resulted in a 15% increase in sales. During his CEO tenure, sales have increased at a rate of 6% compared to an... View Details

Keywords: Food & Tobacco

01 Mar 2015
News

Faculty Q&A: Less Risk, More Reward

another study, I found that households that became newly eligible for food stamps in an expansion that started around 2000 were about 20 percent more likely to have an entrepreneur in the family. The social View Details

Keywords: April White; Business Schools & Computer & Management Training; Educational Services; Private Households; Personal Services; Social Assistance; Health, Social Assistance

01 Jun 2009
News

Insights from the Post-Macho Workplace

night shift took over my bunk while I was observing and interviewing the day shift. The food was great, and most of the time I arrived and departed by helicopter.” Looking back on the project, she rates it “the best field research... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Oil and Gas Extraction; Mining

17 Sep 2020
News

HBS Goes Back To School

procedures, introducing everything from directional and spacing decals on the floors to food delivery. “It’s an important service for the school, and our hope is that community members take it as seriously as these associates do with... View Details

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