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Show Results For
- All HBS Web
(1,511)
- People (2)
- News (424)
- Research (818)
- Events (3)
- Multimedia (30)
- Faculty Publications (449)
- 01 Dec 2010
- News
How to Survive Past Start-up
opportunity often lay in the problems that they and their peers faced in their personal lives. Take Michel, for example. A naval flight officer prior to attending HBS, Michel joined a Navy reserve unit in... View Details
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
than recent economic crises and recessions such as the Great Recession of 2008 and the Mideast oil crisis, whose causes were financially driven. The fundamental driver of the pandemic is health and safety concerns and hence customer... View Details
- 01 Dec 2016
- Blog Post
4 Reasons College Students Apply to 2+2
you get in, welcome to the HBS community! You have flexibility to follow your heart’s desire for a few years with the safety of knowing you have HBS. If you fall in love with... View Details
- 07 Jul 2023
- Blog Post
How to Create a Psychologically Safe Workplace
Speaking up in situations where there are safety concerns can save lives, which directly aligns with healthcare professionals’ collective goals and individual purposes. Appealing to employees’ motivations... View Details
Keywords: All Industries
- 02 Jun 2019
- News
A Data-Driven Approach to Gun Policy
Illustration by Decue Wu HBS professor Deepak Malhotra recalls the moment he learned about the mass shooting at Sandy Hook Elementary School in Newtown, Connecticut, a tragedy that took the lives of 20 first-graders and six staff members on December 14, 2012. “I had... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop... View Details
- 09 Dec 2020
- Blog Post
How to Create a Psychologically Safe Workplace
of psychological safety can be seen at Pixar, where candor is essential to the creative process and has helped the organization create hugely successful films and become a leader in the entertainment... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
presented their research on occupational safety to managers at the Occupational Safety and Health Administration, “both they and we learned a lot.” And let’s not forget small... View Details
- 01 Aug 2005
- Research & Ideas
How to Choose the Best Deal
million, though the price may be negotiable. The other site, a former apple orchard of about one hundred acres, was acquired by a local bank through a foreclosure. The bank is preparing to list the property but has yet View Details
Keywords: by Michael Wheeler
- 2016
- Working Paper
Signaling without Certification: The Critical Role of Civil Society Scrutiny
By: Susan A. Kayser, John W. Maxwell and Michael W. Toffel
In response to stakeholders' growing concerns, companies are joining voluntary environmental programs to signal their superior environmental management capabilities. In contrast to the literature's focus on certification programs that require a third-party audit, we... View Details
Keywords: United Nations; Labor Standards; Supplier Relationship; Procurement; Sustainability; Sustainability Management; Quality And Safety; Risk; Globalization; Globalized Markets and Industries; Governance; Working Conditions; Supply Chain Management; Supply Chain; Corporate Social Responsibility and Impact; Quality; Risk and Uncertainty; Safety; Reputation
Kayser, Susan A., John W. Maxwell, and Michael W. Toffel. "Signaling without Certification: The Critical Role of Civil Society Scrutiny." Harvard Business School Working Paper, No. 15-009, August 2014. (Revised July 2016.)
- 31 Oct 2014
- Op-Ed
Ebola’s Call To Arms About Disaster Preparedness
lesson in the wake of the 2008 financial crisis. The risk-management tools and safety margins needed to manage normal disruptions in the market were completely inadequate to... View Details
- 14 Mar 2011
- Research & Ideas
Keeping Credit Flowing to Consumers in Need
identified, and it appears that statutory deadlines for new regulations will not be met. The challenge will be to balance the trade-offs between preserving affordable credit to low-income families,... View Details
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
can map them with ever more accuracy is always within your reach. We can all observe the environment we’re seeking to influence; and knowing that everyone harbors a deep need for safety and self-esteem, you... View Details
Keywords: by Jay Fitzgerald
- 11 May 2015
- Research & Ideas
A Road Map to Fix America’s Transportation Infrastructure
Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
- 01 Dec 1998
- News
A Journey to Leadership: Luke O'Neill
building until we had a school," says O'Neill, "but how do you launch a school without a site?"). But last January, Shackleton Schools, Inc. - named for the intrepid Anglo-Irish explorer Sir Ernest Shackleton, who brought his crew to... View Details
Keywords: Deborah Blagg
- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details
Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco
Rayport, Jeffrey F., Manny de Zarraga, and Eric Levine. "Hotwire.com: Navigating Through Turbulence." Harvard Business School Case 821-084, March 2021. (Revised August 2024.)
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she could provide—and might relish them as an alternative to waiting... View Details
Keywords: by John S. Rosenberg
- October 2010
- Supplement
Toyota Recalls (B): Mr. Toyoda Goes to Washington
By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
Case describes the testimony to the U.S. Congress of the Toyota CEO and the head of its U.S. motor sales. View Details
Quelch, John A., Carin-Isabel Knoop, and Ryan Johnson. "Toyota Recalls (B): Mr. Toyoda Goes to Washington." Harvard Business School Supplement 511-041, October 2010.
- 16 Mar 2023
- Research & Ideas
Why Business Travel Still Matters in a Zoom World
Nonstop flights generally make traveling more pleasant—but can they lead to innovation, too, especially in the global context? Research suggests that they can, with important takeaways for managers... View Details
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
training typically doesn’t yield the return on investment in improved organizational effectiveness and performance that companies expect. “Individual development has to take place in the context of a larger change process motivated by the... View Details