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  • 2014
  • Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Keywords: Service Delivery; Organizational Culture; Performance; Service Industry
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  • 11 Feb 2019
  • HBS Seminar

Peter Belmi, University of Virginia Darden School of Business

    John Beshears

    John Beshears is the Albert J. Weatherhead Jr. Professor of Business Administration in the Negotiation, Organizations & Markets Unit, teaching the second-year MBA course "Negotiation." He is also a research associate at the National Bureau of Economic Research.... View Details

      Robin J. Ely

      Robin Ely is the Diane Doerge Wilson Professor of Business Administration at Harvard Business School. She conducts research on race and gender relations in organizations with a focus on leadership, identity, and organizational culture change.... View Details

        Rajiv Lal

        Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details

          Jon M. Jachimowicz

          Jon M. Jachimowicz is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School, where he teaches the Leadership and Organizational Behavior course (LEAD) in the Required Curriculum. He studies... View Details

          • 2012
          • Article

          Organizing for Society: A Typology of Social Entrepreneuring Models

          By: Johanna Mair, Julie Battilana and Julian Cardenas
          In this article, we use content and cluster analysis on a global sample of 200 social entrepreneurial organizations to develop a typology of social entrepreneuring models. This typology is based on four possible forms of capital that can be leveraged: social, economic,... View Details
          Keywords: Social Entrepreneurship; Organizational Structure
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          • Fall 2016
          • Article

          The Impact of Supplier Inventory Service Level on Retailer Demand

          By: Nathan Craig, Nicole DeHoratius and Ananth Raman
          To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
          Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
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          • 17 Sep 2012
          • Research & Ideas

          Blue Skies, Distractions Arise: How Weather Affects Productivity

          practical implications of these findings. For example, should managers save certain tasks for days when skies are gray? “A field study gives you the reality of the phenomenon. A lab View Details
          Keywords: by Carmen Nobel

            Jan W. Rivkin

            Jan W. Rivkin is a Professor in the Strategy Unit at Harvard Business School. In the past, he has served as Faculty Chair of the MBA Program, Senior Associate Dean for Research, and head of the Strategy Unit. His research, course development, and teaching focus on... View Details

            Keywords: airline; computer; internet; music; transportation
            • 03 Jan 2007
            • First Look

            First Look: January 3, 2007

              Working PapersCan Higher Prices Stimulate Product Use? Evidence from a Field Experiment in Zambia Authors:Nava Ashraf, James Berry, and Jesse M. Shapiro Abstract The pricing of health products in the developing world has become a center... View Details
            Keywords: Sean Silverthorne

              Revolutionizing Innovation: Users, Communities, and Open Innovation

              The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process that emphasizes users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details

                Julie Battilana

                Julie Battilana is the Joseph C. Wilson Professor of Business Administration in the Organizational Behavior unit at Harvard Business School and the Alan L. Gleitsman Professor of Social Innovation at Harvard Kennedy School, where she is also the founder and faculty... View Details

                • 24 Oct 2013
                • News

                When 3+1 is more than 4

                • 2023
                • Article

                Digital Health Reimbursement Strategies of 8 European Countries and Israel: Scoping Review and Policy Mapping

                By: Robin van Kessel, Divya Srivastava, Ilias Kyriopoulos, Giovanni Monti, David Novillo-Ortiz, Ran Milman, Wojciech Wilhelm Zhang-Czabanowski, Greta Nasi, Ariel Dora Stern, George Wharton and Elias Mossialos
                Background: The adoption of digital health care within health systems is determined by various factors, including pricing and reimbursement. The reimbursement landscape for digital health in Europe remains underresearched. Although various emergency reimbursement... View Details
                Keywords: Technology Adoption; Health Care and Treatment; Cross-Cultural and Cross-Border Issues; Price; Health Industry; Europe; Israel
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                • 2016
                • Working Paper

                The Impact of Supplier Inventory Service Level on Retailer Demand

                By: Nathan Craig, Nicole DeHoratius and Ananth Raman
                To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
                Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Apparel and Accessories Industry; Service Industry
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                • 2023
                • Working Paper

                Polarizing Corporations: Does Talent Flow to "Good" Firms?

                By: Emanuele Colonnelli, Tim McQuade, Gabriel Ramos, Thomas Rauter and Olivia Xiong
                We conduct a field experiment in partnership with the largest job platform in Brazil to study how environmental, social, and governance (ESG) practices of firms affect talent allocation. We find both an average job-seeker’s preference for ESG and a large degree of... View Details
                Keywords: Corporate Social Responsibility and Impact; Job Search; Talent and Talent Management; Wages; Attitudes
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                  The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training

                  This study provides a comprehensive model of an agent’s behavior in response to multiple sales management instruments, including compensation, recruiting/termination, and training. The model takes into account many of the key elements that constitute a realistic... View Details
                  • 27 Apr 2016
                  • Research & Ideas

                  How the FBI Reinvented Itself After 9/11

                  including Rivkin, who had spent their academic careers studying organizational design and organizational identity. A comprehensive study of the FBI’s transformation resulted in the paper "Does 'What We Do'... View Details
                  Keywords: by Carmen Nobel
                  • November 2021
                  • Article

                  The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training

                  By: Doug J. Chung, Byungyeon Kim and Byoung G. Park
                  This study provides a comprehensive model of an agent’s behavior in response to multiple sales management instruments, including compensation, recruiting/termination, and training. The model on agents’ behavior takes into account many of the key elements that... View Details
                  Keywords: Salesforce Management; Recruitment; Selection and Staffing; Compensation and Benefits; Resignation and Termination; Training; Behavior; Analysis
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