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- All HBS Web (827)
- Faculty Publications (37)
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- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
efficiency, remote troubleshooting, and customer personalization—has been delayed despite wide acceptance by many experts that the existing power system is falling far short of America's energy needs. In 2009, energy demand in the United States was rising nearly twice... View Details
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
social media. They might serve a small number people during a pop-up experience, but if those people send that message out on social media, the effect is an exponential multiplier. Glossier’s expectation is that you will move your... View Details
- 24 Sep 2014
- Op-Ed
Take a Trim Tab Approach to Climate Change
The "bully pulpit"—a term coined by Theodore Roosevelt back when the word "bully" meant terrific—originally referred to the US presidency and its tremendous potential for speaking out and influencing public opinion. Nowadays, the term describes any position with the... View Details
- 17 Sep 2001
- Research & Ideas
Is There Help for the Big Ticket Buyer?
consumer's expected welfare. One way to think of this is to ask whether a better-informed consumer would move in the directions suggested by prescriptive models. Generally, I predict that as a View Details
Keywords: by Max H. Bazerman
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
- 07 Apr 2014
- Research & Ideas
Excerpt: ‘The Art of Negotiation’
and in their place jointly create the bestselling jazz album of all time. Sarath's 80-20 rule is a good standard for negotiators too. You need the 80 percent so that you can move forward and dampen fears... View Details
Keywords: Re: Michael A. Wheeler
- 11 Sep 2019
- Research & Ideas
Germany May Have the Answer for Reducing Drug Prices
medical care, a financial burden that forces some consumers to skip doses or forgo treatment. The US isn’t Germany While Germany's approach offers a relevant policy example, the country's health system differs from America's in several... View Details
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
Companies often use rigorous R&D processes to guide new product development, but are much less scientific when it comes to creating services. Not Bank of America, which has turned Atlanta-area branches into consumer laboratories.... View Details
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
time. They believe that in pursuing its own self-interest in opening and expanding the BOP market, business can make a profit while serving the poorest of consumers and contributing to development. As Rangan explains, "For business,... View Details
Keywords: by Garry Emmons
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
industry.The challenge that we face—making health care affordable and conveniently accessible to most people—is not unique to health care. Almost every industry began with services and products that were so complicated and expensive to provide and View Details
- 10 Apr 2014
- Research & Ideas
Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’
inaccurate and increasingly troublesome. Management is a set of well-known processes that help organizations produce reliable, efficient, and predictable results. Really good management helps us do well what we more or less know how to do... View Details
Keywords: Re: John P. Kotter
- 26 Aug 2013
- Lessons from the Classroom
Built for Global Competition from the Start
starting global ventures. "The VC quickly replied that there is no distinction anymore," Kerr says. "Even if the startup is based solely in Boston, the world and competition move so fast that... View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Are you reaching your customers? The key is knowing who they are and what they want To appeal to retail customers you need to understand what makes them tick. What better way to do that than by studying actual consumer behavior? A great... View Details
- 14 May 2013
- First Look
First Look: May 14
effective care teams and good management of local operations (clinical microsystems). Clinicians influence both, and local clinician leaders will have several key tasks. Publisher's link: http://www.nejm.org/doi/full/10.1056/NEJMp1301814... View Details
Keywords: Sean Silverthorne
- 04 Mar 2016
- Research & Ideas
Is E-commerce at Risk in Apple's Security Dispute with the FBI?
stakes at play in the San Bernardino iPhone case. Christian Camerota: Was it a good strategic move on Apple’s part to bring the FBI’s request into the public eye? Sunil Gupta: There are arguments on both... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
There are three ways to differentiate in retailing: location, location, and location. The problem is that as markets mature, location becomes less potent as a competitive advantage because the consumer has a growing abundance of... View Details
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Working PapersPublic Action for Public Goods Authors:Abhijit Banerjee, Lakshmi Iyer, and Rohini Somanathan Abstract This paper focuses on the relationship between public action and access to public goods. It begins by developing a... View Details
Keywords: Martha Lagace
- 23 Aug 2019
- Sharpening Your Skills
Has the Corporate Mission Just Been Disrupted?
prioritize social benefits over shareholder reward. CEOs adding their signature to the pledge included Apple's Tim Cook, JPMorgan Chase's Jamie Dimon, Amazon's Jeff Bezos, IBM's Ginni Rometty, and GM's Mary Barra. Moving corporate social... View Details
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
trying to go around all of the rules is not a particularly good idea.” The resignation last week of Uber co-founder and CEO Travis Kalanick is the latest black eye for the company, which has stepped on many toes during its rise from... View Details
- 21 Mar 2011
- Research & Ideas
Are We Thinking Too Little, or Too Much?
not really helping us make decisions," Norton says. "Bill Clinton was famous for becoming so involved with the intricacies of each policy that no decisions were made. Having a leader who considers every detail sounds great in theory, but it can be suboptimal... View Details
Keywords: by Carmen Nobel