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  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

perceiving a mismatch between these types of ads and the international mood. While some (42 percent) advised avoiding escapist fantasies based on the way life was before the crisis, such as creative that... View Details
Keywords: by Jill Avery and Richard Edelman
  • 19 Jul 2006
  • Research & Ideas

Political Turmoil and Mexico’s Economy

1910, faster than the contemporary United States. "A dog with a bone in its mouth neither barks nor bites," Diaz is reported to have said. When Franciso Madero became Mexico's new president in 1911, he attempted to govern as a... View Details
Keywords: by Julia Hanna
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

intra-organizational partnerships, facilitating alignment and partnership with external constituents: customers, suppliers, and communities. The Balanced Scorecard: From... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 15 Nov 2010
  • Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

the case materials, lectures, guest speakers, and application workshops: First, you must understand the externals in your business and their impact on required sales tasks.... View Details
Keywords: by Sean Silverthorne; Retail
  • 15 Feb 2012
  • Working Paper Summaries

Learning from My Success and From Others’ Failure: Evidence from Minimally Invasive Cardiac Surgery

Keywords: by KC Diwas, Bradley R. Staats & Francesca Gino; Health
  • Article

What Managers Need to Know About Social Tools: Avoid the Common Pitfalls So That Your Organization Can Collaborate, Learn, and Innovate

By: Paul Leonardi and Tsedal Neeley
Workplaces have adopted internal social tools—think stand-alone technologies such as Slack, Yammer, and Chatter, or embedded applications such as Microsoft Teams and JIRA—at a staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global... View Details
Keywords: Leadership; Social Tools; Social and Collaborative Networks; Knowledge Sharing; Performance Improvement; Management
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  • 08 Mar 2022
  • Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

Ten years before Harvard Business School published its first case study, activists across Europe celebrated the first International Women’s Day. They demanded, among other things, the right for women to hold public office View Details
Keywords: by Colleen Ammerman and Boris Groysberg
  • 24 Nov 2003
  • Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

The Balanced Scorecard helps organizations manage the value creation process at each of these levels. In each situation, the Balanced Scorecard creates a strategy map that links financial results with the key drivers of the business including customers, View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu
  • 24 Feb 2020
  • Research & Ideas

The Hidden Vulnerabilities of Open Source Software

underscore the importance of understanding where open source is most used and could be vulnerable to attack. The report, ‘Vulnerabilities in the Core,’ a Preliminary Report and... View Details
Keywords: by Frank Nagle and Jenny Hoffman; Computer
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

and Adi Sunderam Abstract—We develop three novel measures of how much of the price impact of their trading different mutual funds internalize. We show that mutual funds that internalize more of their price... View Details
Keywords: Dina Gerdeman
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

Motivation Principle of Creativity. People will be most creative when they feel motivated primarily by the interest, enjoyment, satisfaction, and challenge of the work itself, and not by View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • June 2000
  • Case

Intel Capital: The Berkeley Networks Investment

By: Henry W. Chesbrough and David Lane
Discusses how Intel Corp. uses corporate venture capital to explore new technologies in new markets. Intel combines external investments with internal research and development. View Details
Keywords: Technological Innovation; Venture Capital; Investment; Research and Development; Semiconductor Industry
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  • 2013
  • Working Paper

The Appeal of the Appropriate: Accounting, Risk Management, and the Competition for the Supply of Control Systems

By: Anette Mikes
How do certain risk measurements in organizations come to be seen as more reliable and acceptable than others? Taking a multiple-control perspective, I investigate the aftermath of a control debacle at a financial services company (MultiBank), focusing on its insurance... View Details
Keywords: Management Control Systems; Multiple Control Systems; Interactive Control Systems; Performance Measurement; Risk Measurement; Financialization Of Accounting; Institutional Logics; Banking; Risk Management; Fair Value Accounting; Insurance; Financial Services Industry
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  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

context of a family-owned Vietnamese restaurant, it examines the operational changes associated with transitioning ownership from the founder to his son, including formalizing equity stakes and internal... View Details
Keywords: Sean Silverthorne
  • September 2000
  • Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details
Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy
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  • 21 Jun 2010
  • Research & Ideas

Strategy and Execution for Emerging Markets

"We've wanted to learn about the challenges of the process and the challenges of companies in those markets trying to compete on a global platform. We are also curious how international companies have been... View Details
Keywords: by Martha Lagace
  • Teaching Interest

Performance Management for Nonprofit Organizations (Executive Education, Faculty Co-chair)

This Executive Education course —a joint program presented by the HBS Social Enterprise Initiative and Harvard University's Hauser Center for Nonprofit Organizations—explores the impact of measurement on resource allocation, organizational learning, internal processes,... View Details
  • August 2008 (Revised July 2009)
  • Case

Repositioning CARE USA

By: V. Kasturi Rangan and Katharine Lee
CARE USA, a large ($600 million) international nonprofit/NGO, had recently revamped its external branding and positioning in support of its international development work. The case lays out the challenges facing its new CEO, Helene Gayle, as she manages through the... View Details
Keywords: Change Management; Management; Brands and Branding; Marketing Strategy; Product Positioning; Organizational Change and Adaptation; Non-Governmental Organizations; Adaptation; United States
Related
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

that normative or preconceived beliefs about the functioning of the social world may guide social behavior in children. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54387 Coupling Labor Codes of Conduct and Supplier... View Details
Keywords: Sean Silverthorne
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

(cherry blossoms) Project, where the company asked users in Japan to report about how cherry blossoms were blooming near them day by day, had opened up opportunities for the company's consumer business in Japan. The project ultimately... View Details
Keywords: Sean Silverthorne

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