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  • January 29, 2018
  • Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley
Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
Related
  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • September 2013
  • Article

Women Rising: The Unseen Barriers

By: Herminia Ibarra, Robin Ely and Deborah Kolb
Even when CEOs make gender diversity a priority—by setting aspirational goals for the proportion of women in leadership roles, insisting on diverse slates of candidates for senior positions, and developing mentoring and training programs—they are often frustrated by a... View Details
Keywords: Prejudice and Bias; Leadership Development; Working Conditions; Organizational Culture; Gender; Diversity
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  • 17 Apr 2025
  • HBS Seminar

Maria De-Arteaga, McCombs School of Business, UT Austin

  • Research Summary

Great Negotiator Study Initiative

By: James K. Sebenius

What can be legitimately be learned from closely studying great negotiators at work? Since 2000, the Program on Negotiation (PON)—an active inter-university consortium mainly comprised of numerous faculty from across... View Details

  • Teaching Interest

Harvard Business Analytics Program: Operations and Supply Chain Management

By: Dennis Campbell
Digital technologies and data analytics are radically changing the operating model of an organization and how it connects to its broader supply chain and ecosystem. This course emphasizes managing product availability, especially in a context of rapid product... View Details
  • February 2021
  • Case

Emma Dench: Leadership and Ancient Rome

By: Francesca Gino and Frances X. Frei
In this multimedia case, classics scholar Emma Dench guides us in understanding leadership insights that can be captured from historical figures and works dating back to Ancient Rome. We learn the language, ideas, and patterns of behavior that are relevant to... View Details
Keywords: Empowerment Leadership; Leadership; History; Management Skills
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  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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  • 27 Feb 2013
  • Research & Ideas

Sidetracked: Why Can’t We Stick to the Plan?

Why Our Decisions Get Derailed, and How We Can Stick to the Plan , behavioral scientist and HBS Associate Professor Francesca Gino explores the unexpected forces that often keep people from following through with their plans. The book,... View Details
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

resolved it. Since past behavior is the best indicator of future behavior, the board should ask candidates what concrete steps they took in their prior job to ensure that senior and lower-level managers were conducting the business with... View Details
Keywords: by Carla Tishler

    Amy C. Edmondson

    Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

    Keywords: health care; nonprofit industry; professional services; consulting
    • 25 Jul 2023
    • Blog Post

    Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

    Malcolm McClain (MBA/MPP 2023) has been named the first recipient of the Harvard Business School (HBS) RISE (Recognizing Individuals Seeking Equity) Career Fellow, with his income supplemented for one year following graduation so he can work with, View Details
    • 14 Feb 2012
    • First Look

    First Look: February 14

      PublicationsTeaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy Author:Amy C. Edmondson Publication:Jossey-Bass, in press Abstract Continuous improvement, understanding complex systems, and promoting innovation are all part of the... View Details
    Keywords: Carmen Nobel
    • Research Summary

    Regulatory Change/Business-Government Relations

    “Sources of Learning Heterogeneity: Discontinuous Regulatory Shock and its Impact on Organizational Search Behaviors”

    Co-authoring with Jerry Kim, in this study I look at how discontinuous regulatory shock shapes organizational... View Details

    Keywords: Business ＆ Government Relations; Regulations; Regulatory Capture; Pharmaceutical Industry; United States
    • 2023
    • Working Paper

    'It Wouldn’t Have Mattered Anyway': When Overdetermined Outcomes Justify Our Sins

    By: Stephanie C. Lin, Julian J. Zlatev and Dale T. Miller
    We identify and document an “overdetermined outcome defense” which occurs when one learns that circumstances besides one’s own actions were sufficient to produce a negative effect (e.g., deciding not to go to the gym, but later discovering that the gym had been... View Details
    Keywords: Moral Sensibility; Decision Making; Outcome or Result; Behavior
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    • Teaching Interest

    Overview

    By: Rob Markey

    Managing Service Operations - MBA Elective Curriculum

    World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details

    Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
    • 26 Feb 2020
    • News

    Are the Houston Astros irredeemable cheaters? Or are they all of us?

      Robin J. Ely

      Robin Ely is the Diane Doerge Wilson Professor of Business Administration at Harvard Business School. She conducts research on race and gender relations in organizations with a focus on leadership, identity, and organizational culture change.... View Details

      • 09 May 2018
      • Research & Ideas

      A Simple Way for Restaurant Inspectors to Improve Food Safety

      and the less energy you’re going to have to discover violations” “This study brought together Maria’s interest in how scheduling affects workers’ behavior and how that affects quality or productivity, and my interest in studying the... View Details
      Keywords: by Carmen Nobel; Food & Beverage; Service
      • 25 Oct 2010
      • HBS Case

      Tesco’s Stumble into the US Market

      preselected assortment. Q: The company did a serious amount of homework before entering the United States, including sending 50 British executives to live with California families. But it seems the advance team didn't learn all that it... View Details
      Keywords: by Sean Silverthorne; Retail