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Publications

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    • All HBS Web  (1,266)
      • Faculty Publications  (254)

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      • May 1982
      • Book Review

      Exhibit Review of 'Polynesian Objects of Daily Use'

      By: Louis T Wells Jr
      Citation
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      Wells, Louis T., Jr. "Exhibit Review of 'Polynesian Objects of Daily Use'." African Arts (May 1982).
      • May 1981 (Revised February 2000)
      • Case

      Reagan Plan, The

      By: George C. Lodge
      Contains President Reagan's address to Congress in February of 1981 in which he proposes $49 billion in budget cuts and tax reductions. Also contains David Stockman's "economic Dunkirk" memorandum of November 1980. Exhibits contain economic data. Purpose is to provide... View Details
      Keywords: Taxation; Economy; Government and Politics; Budgets and Budgeting; United States
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      Lodge, George C. "Reagan Plan, The." Harvard Business School Case 381-173, May 1981. (Revised February 2000.)
      • April 1977
      • Book Review

      Exhibit Review of 'The Sculptor's Eye'

      By: Louis T Wells Jr
      Keywords: Information; Arts
      Citation
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      Wells, Louis T., Jr. "Exhibit Review of 'The Sculptor's Eye'." African Arts 10, no. 5 (April 1977).
      • Forthcoming
      • Article

      Centralization and Organization Reproduction: Ethnic Innovation in R&D Centers and Satellite Locations

      By: William R. Kerr
      We study the relationship between firm centralization and organizational reproduction in satellite locations. For decentralized firms, the ethnic compositions of inventors in satellite locations mostly resemble their host cities, with little link to the inventor... View Details
      Keywords: Organizational Reproduction; Centralization; Research and Development; Innovation and Invention; Organizational Design; Ethnicity
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      Kerr, William R. "Centralization and Organization Reproduction: Ethnic Innovation in R&D Centers and Satellite Locations." Organization Science (forthcoming). (Pre-published online October 24, 2023.)
      • Forthcoming
      • Article

      Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

      By: Shunyuan Zhang and Das Narayandas
      We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
      Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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      Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
      • Research Summary

      Managing Networked Businesses

      By: Thomas R. Eisenmann
      Platform-based businesses that leverage network effects face a distinctive set of management challenges. A platform encompasses components and rules that facilitate interactions between the platform's users. A platform-based product or service exhibits a network... View Details
      • Research Summary

      Overview

      By: Feng Zhu
      Professor Zhu’s research focuses on the design of platform business models and its impact on platform performance. Platforms have become central to our economy. A platform is a product or service that enables two or more customer groups to interact. For example,... View Details
      • Research Summary

      Overview

      By: Susanna Gallani
      In her current research, Professor Gallani draws on economic and sociological theories to analyze the design of incentive and performance management systems. She explores the effectiveness of monetary and non-monetary incentives, feedback systems, and types of... View Details
      • Research Summary

      Overview

      By: Boris Vallee
      Professor Vallée focuses on financial innovation, investigating it from different angles. This research thread has led him to relate the methods and insights of corporate finance and banking with those of other subfields, including household finance, public finance,... View Details
      • Research Summary

      Spatial Agglomeration and Superstar Firms

      By: Laura Alfaro
      We characterize the agglomeration patterns of industries and plants in Europe, distinguishing Eurozone countries and the United States. Using a micro-level index, we quantify the degree of geographic concentration in industrial activities and explore how firm... View Details
      • Research Summary

      Surviving the Global Financial Crisis: Foreign Ownership and Establishment Performance

      By: Laura Alfaro
      We examine the differential response of establishments to the recent global financial crisis with particular emphasis on the role of foreign ownership. Using a worldwide establishment panel dataset, we investigate how multinational subsidiaries around the world... View Details
      • Research Summary

      The Global Networks of Multinational Firms (with Maggie Chen)

      By: Laura Alfaro
      In this paper we characterize the topology of global multinational networks and examine the macro and micro patterns of multinational activity. We construct indices of network density at both pairwise industry and establishment level and measure agglomeration in a... View Details
      • Research Summary

      The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms

      By: Karen Mills
      Over the last few decades, the U.S. economy has exhibited a significant shift from manufacturing towards services. This transition has been particularly prominent in an important subcategory of services industries that drives innovation and employs many high-wage... View Details
      • Forthcoming
      • Article

      Variable Leases Under ASC 842: Evidence on Properties and Consequences

      By: Jonas Heese, Albert Shin and Charles C.Y. Wang
      The new lease standard (ASC 842) allows firms to keep variable leases off-balance-sheet, in part based on the assumption that future expenses are difficult to estimate reliably. We show that variable-lease expenses are both prevalent and substantial, exhibiting... View Details
      Keywords: Financial Accounting; Financial Analysis; Accounting; Leasing; Financial Strategy
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      Heese, Jonas, Albert Shin, and Charles C.Y. Wang. "Variable Leases Under ASC 842: Evidence on Properties and Consequences." Review of Accounting Studies (forthcoming).
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