Employee Training - Publications - Faculty & Research

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

vocational training based on the Swiss model. These efforts are proving that such an approach can indeed work in the US. ‘The distribution of dignity’ People want a dignified way to earn a living and contribute economically. It’s not... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

Web

Topics - HBS Working Knowledge

Stagnation (12) Economic Systems (14) Economics (393) Economy (16) Education (118) Emerging Markets (14) Emotions (21) Employee Ownership (1) Employee Relationship Management (61) View Details

19 May 2021
Op-Ed

Why America Needs a Better Bridge Between School and Career

education and training have too often reinforced barriers between working and learning, rather than bridging the worlds of education and employment. This is an opportune moment to re-evaluate the country’s fundamental approach to human... View Details

Keywords: by Joseph B. Fuller and Rachel Lipson

Web

2023 Reunion Presentations - Alumni

productive disagreement and engagement with opposing views are crucial to high-functioning teams and organizations. Drawing from my research I will discuss how leaders can approach disagreements productively and help employees at all... View Details

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

who possess not only the hard skills to do technical work, but soft skills, such as communicating and managing, the note asserts. On the flip side, employees who are over-educated for their work tend to leave their positions quickly,... View Details

Keywords: by Jay Fitzgerald

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

employers. Some couldn’t do what they’re doing without the opportunity. Employers appear to be less enthusiastic about remote work. Many feel that they have to offer it in order to access talent that would not otherwise be approachable. Although View Details

Keywords: by James Heskett

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

the researchers observed a pattern: Hotel employees were more likely to respond to messages that seemed to come from a White sender than those from a Black or Asian sender. Hotel representatives responded to about 43 percent of messages... View Details

Keywords: by Pamela Reynolds

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

‘The requirements have changed’ In a world where business is reckoning with issues like climate change, racial inequities, and gender bias, “we’re going through a massive transformation in leadership,” George says. “Boomers were trained... View Details

Keywords: by Lane Lambert

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

says Harvard Business School professor Hirotaka Takeuchi, was their dedication to responding to the needs of employees and the community first, all with the moral purpose of serving the common good. Less important for these companies, he... View Details

Keywords: by Dina Gerdeman

Web

Profiles - MBA

interest: Data Labeling, Machine Learning, Brain Computer Interfaces, AI Safety, Human-Centered AI Systems Formative experience at the intersection of technology and business: The summer before college, I interned as the first non-founding View Details

05 Jan 2010
First Look

First Look: January 5

Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior engineers and designed to help them be more... View Details

Keywords: Martha Lagace

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

compensation systems linked to the scorecard and revising the planning and budgeting processes to support the strategy. They also reinforced the strategy and the scorecard at every opportunity, especially in their face-to-face meetings with View Details

Keywords: by Robert S. Kaplan & David P. Norton

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

and 8 million employees out of work—three times the job losses seen by any other industry. While some restaurants began reopening in May and June, most featured only takeout, delivery, or outdoor dining options due to local restrictions.... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

28 Sep 2011
Research & Ideas

The Profit Power of Corporate Culture

concept," he says. "Its impact on profit can be measured and quantified." Heskett finds that as much as half of the difference in operating profit between organizations can be attributed to effective cultures. Why? "We know, for example, that... View Details

Keywords: by Sean Silverthorne

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

organizational units, one for law enforcement and one for domestic intelligence, seeking what scholars call “structural ambidexterity.” Two, the FBI could have pursued “contextual ambidexterity” wherein senior management establishes simultaneous structures and... View Details

Keywords: by Carmen Nobel

26 Oct 2021
Research & Ideas

What Companies Want Most in a CEO: A Good Listener

studied searches primarily conducted on behalf of companies with 1,500 to 55,000 employees in a variety of industries, including manufacturing, finance, insurance, real estate, retail, and information technology. United States companies... View Details

Keywords: by Jay Fitzgerald

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He held conventions and thematic sales contests, and pressured... View Details

Keywords: by Walter A. Friedman

12 Aug 2014
First Look

First Look: August 12

provider" offering financing solutions including debt and equity, investment banking, brokerage, and asset management services to clients in the infrastructure sector. With nearly 50% of its employees joining through acquisitions,... View Details

Keywords: Sean Silverthorne

28 Jun 2021
Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

commitments to their employees, as they tried to keep them." The study also showed that layoffs and furloughs were less frequent for firms with “sticky costs”—those that are unable to reduce their expenses quickly when revenues decline, often because of sunk... View Details