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Show Results For
- All HBS Web
(7,032)
- People (6)
- News (1,319)
- Research (4,990)
- Events (27)
- Multimedia (38)
- Faculty Publications (3,172)
Is It Time to Let Employees Work from Anywhere?
While working from home (WFH) has become relatively commonplace, a new form of remote work is emerging: working from anywhere (WFA), in which employees can live and work where they choose. Managers often worry about remote employees working less, or multitasking,... View Details
- 2020
- Article
Mutual Funds: Skill and Performance
By: Jonathan B. Berk, Jules van Binsbergen and Max Miller
The authors summarize the recent literature on mutual fund manager skill and performance. They discuss the latest contributions in the field and reinterpret them through the lens of the rational expectations framework (efficient market hypothesis). They further discuss... View Details
Keywords: Investment Return; Investment Portfolio; Financial Management; Performance Evaluation; Measurement and Metrics
Berk, Jonathan B., Jules van Binsbergen, and Max Miller. "Mutual Funds: Skill and Performance." Journal of Portfolio Management 46, no. 5 (2020): 17–31.
- 04 Mar 2013
- Working Paper Summaries
The Dirty Laundry of Employee Award Programs: Evidence from the Field
- 30 Sep 2019
- Book
6 Steps to Building a Better Workplace for Black Employees
American customers, company officials tapped black employees for their insight, which helped signal that race is important, the authors say. 6. Be mindful of the “mini me” phenomenon Managers should also... View Details
Keywords: by Dina Gerdeman
- 29 Jul 2019
- Research & Ideas
How Companies Benefit When Employees Work Remotely
Operations Management Unit at Harvard Business School, and fellow researchers compared the outcomes of flexible work arrangements at the US Patent and Trademark Office (USPTO). The team found that employees... View Details
Keywords: by Kristen Senz
- January 2015 (Revised October 2015)
- Case
Trouble at Tessei
By: Ethan Bernstein and Ryan W. Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
Bernstein, Ethan, and Ryan W. Buell. "Trouble at Tessei." Harvard Business School Case 615-044, January 2015. (Revised October 2015.)
- Article
Why Grit Requires Perseverance and Passion to Positively Predict Performance
By: Jon M. Jachimowicz, Andreas Wihler, Erica R. Bailey and Adam D. Galinsky
Prior studies linking grit—defined as perseverance and passion for long-term goals—to performance are beset by contradictory evidence. As a result, commentators have increasingly declared that grit has limited effects. We propose that this inconsistent evidence has... View Details
Keywords: Grit; Perseverance; Passion; Motivation; Personal Characteristics; Emotions; Performance; Motivation and Incentives
Jachimowicz, Jon M., Andreas Wihler, Erica R. Bailey, and Adam D. Galinsky. "Why Grit Requires Perseverance and Passion to Positively Predict Performance." Proceedings of the National Academy of Sciences 115, no. 40 (October 2, 2018): 9980–9985.
- 22 May 2025
- News
Your Employees Are Also Caregivers
- Research Summary
"On design of operations & production management technology-base and performance database for empowerment of global/local industries in the international business environment"
His current research interests are in the reinforcement of continuous improvement schemes such as TPM, its global transfer and road-mapping for empowerment of industries. One of his aims while at Harvard TOM Unit is to establish infrastructure which enables... View Details
- September 2016
- Supplement
Project Titan at Northrop Grumman (B): Managing for Performance at Northrop Grumman
By: Kevin Sharer and Channing Spencer
Sharer, Kevin, and Channing Spencer. "Project Titan at Northrop Grumman (B): Managing for Performance at Northrop Grumman." Harvard Business School Supplement 217-032, September 2016.
- 09 Dec 2024
- News
Your Employees are Also Caregivers
- 21 May 2019
- Working Paper Summaries
rTSR: When Do Relative Performance Metrics Capture Relative Performance?
- 28 Oct 2015
- News
These 4 Common Biases are Screwing Up Your Performance Review
- 2011
- Working Paper
The Impact of Forward-Looking Metrics on Employee Decision Making
By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
- 13 Aug 2020
- News
How to Support COVID-Weary Employees
- 12 Jan 2023
- News
Managers, Stop Distracting Your Employees
- 20 Nov 2020
- News
Employees Deserve Better Gender Policies
- June 2017 (Revised May 2018)
- Supplement
Hilti Fleet Management Video Supplements
By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Construction; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; North America; Africa; Japan; Hong Kong
Casadesus-Masanell, Ramon, Oliver Gassmann, and Roman Sauer. "Hilti Fleet Management Video Supplements." Harvard Business School Multimedia/Video Supplement 717-808, June 2017. (Revised May 2018.)