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  • All HBS Web  (5,582)
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  • All HBS Web  (5,582)
    • People  (12)
    • News  (1,103)
    • Research  (3,796)
    • Events  (11)
    • Multimedia  (12)
  • Faculty Publications  (2,745)
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  • 01 Jun 2014
  • News

The Digital Deck

As a professor in the Strategy Unit, Bharat Anand has studied how media companies move a traditional product into the online space. Some have managed that transition well, he says, and others have not. In... View Details
Keywords: Julia Hanna
  • Web

Publications - Institute For Strategy And Competitiveness

care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid View Details
  • Web

Data - Institute For Strategy And Competitiveness

performance of more than 150 nations across 46 clusters of goods and services export activity. This powerful approach reveals emerging patterns and strengths in a nation's... View Details
  • April 2002
  • Background Note

Consolidation of Highly Fragmented Service Industries, The

Designed to familiarize students with the consolidation of highly fragmented labor-dependent service industries, offering insights into service firm growth and the ways services can, and cannot, increase their efficiency and effectiveness. Two frameworks are presented... View Details
Keywords: Consolidation; Acquisition; Growth and Development Strategy; Service Industry
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Hallowell, Roger H. "Consolidation of Highly Fragmented Service Industries, The." Harvard Business School Background Note 802-192, April 2002.
  • March 2009 (Revised July 2010)
  • Case

IBM: The Corporate Service Corps

By: Christopher Marquis and Rosabeth M. Kanter
Describes the conception, development, and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's best global employees... View Details
Keywords: Developing Countries and Economies; Global Strategy; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Structure; Partners and Partnerships; Non-Governmental Organizations
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Marquis, Christopher, and Rosabeth M. Kanter. "IBM: The Corporate Service Corps." Harvard Business School Case 409-106, March 2009. (Revised July 2010.)

    Social Strategies That Work

    Over a billion people use social platforms on the Internet, making them the most frequently visited category of sites. Some platforms, such as eHarmony, MeetUp, and Twitter, allow us to connect to strangers. eHarmony alone is estimated to account for one in six new... View Details
    • 06 Dec 2021
    • News

    Monaco's Digital Transformation

    his third year leading Monaco’s digital transformation, Genta is capitalizing on the country’s strengths in pursuit of this vision to further public service and enhance... View Details
    Keywords: Jennifer Gillespie
    • July 2002 (Revised April 2004)
    • Supplement

    GE's Digital Revolution

    By: Christopher A. Bartlett
    Presents interviews with Gerry Podesta, VP of GE Plastics Component of General Electric Co., and Gary Reiner, senior VP and CIO of General Electric Co. A revised version of an earlier video. View Details
    Keywords: Leadership; Corporate Strategy; Management Teams; Consumer Products Industry; Technology Industry
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    Bartlett, Christopher A. "GE's Digital Revolution." Harvard Business School Video Supplement 303-801, July 2002. (Revised April 2004.)
    • February 2020
    • Case

    Klöckner & Co: Steeling for a Digital World

    By: Scott Duke Kominers and Carin-Isabel Knoop
    Hoping to get ahead of potential digital disruption at Klöckner & Co.—one of the world’s largest steel and metal distributors—CEO Gisbert Rühl set up both kloeckner.i (KCI), an internal transformation arm, and XOM Materials (XOM), an independent industry platform. KCI... View Details
    Keywords: Corporate Entrepreneurship; Market Design; Digital Platforms; Markets; Industry Structures; Supply and Industry; Technology Adoption; Transformation; Digital Transformation; Steel Industry; Information Technology Industry; Europe; Germany
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    Kominers, Scott Duke, and Carin-Isabel Knoop. "Klöckner & Co: Steeling for a Digital World." Harvard Business School Case 820-035, February 2020.
    • October 2000 (Revised March 2001)
    • Case

    eLance.com: Building a Professional Services Marketplace

    By: Lynda M. Applegate and Kristin Kohler
    Launched as an eBay for services, eLance promises to leverage the capabilities of the Internet to not only change the way services are bought and sold, but change the fundamental dynamics of the global economy. Building on theories posited in the HBR article by Tim... View Details
    Keywords: Entrepreneurship; Technological Innovation; Job Search; Business or Company Management; Growth and Development Strategy; Business Strategy; Competitive Strategy; Web Sites; Service Industry; Service Industry
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    Applegate, Lynda M., and Kristin Kohler. "eLance.com: Building a Professional Services Marketplace." Harvard Business School Case 801-224, October 2000. (Revised March 2001.)
    • Article

    Social Networks Are the New Web Portals

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing
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    Rayport, Jeffrey F. "Social Networks Are the New Web Portals." Bloomberg Businessweek Online (January 21, 2009).
    • Article

    Make Online Ads Accountable

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing
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    Rayport, Jeffrey F. "Make Online Ads Accountable." Bloomberg Businessweek (February 16, 2009).
    • Article

    Facebook's New Golden Rule

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing
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    Rayport, Jeffrey F. "Facebook's New Golden Rule." Harvard Business Review Blogs (December 16, 2010).
    • March 1, 2011
    • Article

    Technology Will Make Collaboration Your Next Competitive Advantage

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing
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    Rayport, Jeffrey F. "Technology Will Make Collaboration Your Next Competitive Advantage." MIT Technology Review (website) (March 1, 2011). (Lead Article: Guest Editor for March 2011, Technology Review’s month of articles on theme of Technology-Enabled Collaboration.)
    • March 3, 2011
    • Article

    Can We Finally Eradicate Bad Products?

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing
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    Rayport, Jeffrey F. "Can We Finally Eradicate Bad Products?" Harvard Business Review Blogs (March 3, 2011).
    • July 2023
    • Article

    Marketplace Scalability and Strategic Use of Platform Investment

    By: Jin Li, Gary Pisano, Richard Xu and Feng Zhu
    The scalability of a marketplace depends on the operations of the marketplace platform as well as its sellers’ capacities. In this study, we explore one strategy that a marketplace platform can use to enhance its scalability: providing an ancillary service to sellers.... View Details
    Keywords: Two-sided Platforms; Services; Digital Platforms
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    Li, Jin, Gary Pisano, Richard Xu, and Feng Zhu. "Marketplace Scalability and Strategic Use of Platform Investment." Management Science 69, no. 7 (July 2023): 3958–3975.
    • February 2024
    • Case

    Tabby: Winning Consumers' Digital Wallets

    By: Eva Ascarza and Fares Khrais
    Hosam Arab (MBA 2009), cofounder and CEO of Tabby, a Saudi-based fintech startup, raised its Series D funding round in October 2023, four years after its inception, valuing it as a regional unicorn. Tabby's core product, a buy-now-pay-later (BNPL) service, allowed... View Details
    Keywords: Business Model; Business Startups; Risk Management; Competitive Strategy; Expansion; Financial Services Industry; Financial Services Industry; Saudi Arabia
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    Ascarza, Eva, and Fares Khrais. "Tabby: Winning Consumers' Digital Wallets." Harvard Business School Case 524-056, February 2024.
    • Article

    Cable TV vs. Cable Broadband

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing
    Citation
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    Rayport, Jeffrey F. "Cable TV vs. Cable Broadband." Bloomberg Businessweek Online (June 3, 2009).
    • November 30, 2010
    • Article

    Seven Social Transformations Unleashed by Mobile Devices

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing
    Citation
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    Rayport, Jeffrey F. "Seven Social Transformations Unleashed by Mobile Devices." MIT Technology Review (website) (November 30, 2010). (Lead Article for November 2010: Technology Review’s month of articles focused on business impacts of mobile computing and mobile social networking.)
    • Article

    The Miracle of Memphis

    By: Jeffrey F. Rayport
    Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing
    Citation
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    Rayport, Jeffrey F. "The Miracle of Memphis." MIT Technology Review (website) (December 20, 2010).
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